Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1197 reviews
6/10
3 star Skytrax Rating
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10/10

Ryanair customer review

(United Kingdom)

Flew first time with Ryanair it was my son's wedding in Poland and crucial we all arrived on time. Excellent service from start to finish. Panic set in when we arrived at security and we had no bar-codes on boarding cards so couldn't be scanned but problem soon sorted by sending us through check in. Cabin crew helpful finding seats and storing bags that wouldn't fit in nearby lockers. Read the rules follow instructions and you won't have any trouble. No excuses as they make the conditions perfectly clear. Shall certainly be travelling with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Bristol - Malaga. Return flight was booked for family of 4 with 2 bags checked in (already charged £100 for privilege of taking 2 hold bags). For the return my wife had to leave a few days early due to unforeseen circumstances so she departed on a different flight from Seville. At Malaga airport tried to check in with the 2 kids and 2 bags - only to be told had to pay an extra 100 Euros on the spot to 'transfer' one of the bags from my wife to one of the children. Otherwise would not be able to take it. Means I paid approx £130 for the one suitcase plus £50 for the other. Absolute rip off; and the flights were not exactly cheap even before the add-ons. Will never be flying Ryanair again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Ryanair customer review

(United Kingdom)

I have flown with Ryanair many times and have just returned from Lanzarote flying out of East Midlands I cannot fault the service whatsoever. What I have noticed the same problems occur time and time again. People don't read the rules you don't get something for nothing you know that with Ryanair - accept it. Why do people with children think they have the right to complain when they saunter on to the plane at the last minute and wonder why the are unable to sit together. People get to the check and have to start unpacking cases because they cant be bothered to weigh there luggage. Ryanair is the cheapest not the best I accept that but most of the problems I have seen are caused by the passengers themselves.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Definitely not for flying with small children. I flew to Poland with my nearly 3 months old daughter and got no help from staff whatsoever. I paid for seat for my little girl however was expected to keep her on my lap as she wasn't allowed to have her own. It would be great if I could just lay her down surely we would both be more comfortable. Also women with kids or pregnant get no priority at the boarding gates staff are rude and treated us as a load not a human beings talking down to us. At the end of the day we are paying customers so show us some respect! Will not fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
6/10

Ryanair customer review

(United Kingdom)

My first Ryanair flight was Manchester to Memmingham. What really annoyed me was that my wife and I seemed to be the only people to follow the cabin baggage rules! Everyone else had huge rucksacks that were no way acceptable - and nobody checked at either end! As for families with children and push chairs (have you seen the size of them nowadays) I would ban them from cabins at any price. One saving grace however was that seat backs are fixed in the upright position. Will I travel again with them. Probably yes as it is cheaper than Swissair to Zurich.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Ryanair informed me that my flights from Liverpool to Rimini had been cancelled 3 months ago only 3 weeks before I was meant to fly. I ended up having to stay at home and lost parking and hotel deposit. Since June I have my flights to Rimini from Stansted booked and confirmed for Christmas. My family who live in Rimini have just informed me that Ryanair is stopping flying there from September so I phoned customer service to find out. I was told yes it was true and asked if I wanted a refund. Is that all you've got to say I inquired. After a long silence I was asked again if I wanted a refund; there was no explanation. To summarize Ryanair know that they are not going to fly into Rimini at Christmas but have no intention on informing the poor passengers who are looking forward to being there for Christmas. Not only they are holding on to everyone's money. They will hold you to ransom nearer the time leaving you no choice but to fly to Bologna or Ancona at inflated prices.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(United Kingdom)

I thought that I was booking a budget airline and accept all that entails however as the final cost once all the 'extras' such as luggage were added I finally paid over 2500 for my families seats and may as well have gone on a better airline. The plane was clean and it took off and arrived on time. If you are travelling on a weekend break for 2 adults then I imagine it wouldn't be a problem just so long as you read all the small print and adhere to them very carefully however with 4 small children and no way to book a seat it was extremely stressful. I do not understand what they gain by using this system! Would go as far as to say that it is immoral that knowing that you cannot take drinks on board they do not supply water and a small bottle of water is £3! Staff were miserable and openly complained about other passengers whilst stood next to me. They enforce the rules when it suits them. They told a lady that she had to put her cardigan in the overhead lockers but the woman next to me had a handbag on her lap. I would rather stay at home then travel with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Ryanair customer review

(United Kingdom)

July 2012 Bristol to Tenerife. We are a family of 4 (2 adults and 2 children 10 and 14). We knew that seats weren't allocated but as long as one of our kids was sat with us each we didn't mind. Check in was quick and easy at Bristol as was boarding. Boarding Passes - it clearly states that you have to print them off prior to travelling and you have 14 days to print off your returns if you read the terms and conditions this is quite clear. Yes food and drink is a little expensive but I have never know an airline yet who sell cheap food and drink if you don't like it then buy it in departures prior to boarding. We experience some bad turbulence when landing which meant we had to take off again and land in the North of the Island. After sitting on the tarmac for 30 minutes we were told that buses were waiting for us at the front of the terminal to take us down to Tenerife South other than a little bit of confusion with the staff at the airport this went quite smoothly. People were moaning and complaining about Ryanair and standing in the aisle of the plane when we had all been asked to remain seated until further instructions were given but all I can say is I was happy to land safely rather than Ryanair attempting to land in such bad conditions and put everyone at risk! Staff were friendly enough the return flight was good and they got us back slightly earlier than planned. The plane did not seem anymore uncomfortable than others we have travelled on and it was clean. Lastly if you have young children I recommend you pay for priority boarding or make every effort to get to the front of the queue before boarding if you all want to sit together.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(Spain)

Ryanair is good for its destinations the small airports closer to where you want to go. In the bigger airports their slots are obviously the cheapest and therefore the most inconvenient for passengers. The flights are cramped and the boarding process is very slow. Staff are often pleasant. The flights are not necessarily the cheapest; in domestic Spanish flights for instance by the time you have added a reserved seat and luggage in the hold you can travel cheaper and more comfortably with Iberia or Air Europa. Flights from Spain however to Baden Airpark or Ancona for instance are convenient because they are not routed through hubs with long conveyor belt waiting-times and one can often find an airport close to one's destination.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

I flew recently from Manchester to Bremen in Germany and am already a regular Ryanair passenger. As always the service worked perfectly. We arrived a few minutes late but I do not think 10 mins matters. Staff are always pleasant if a little unconcerned. I feel a little sorry for them having to sell lottery tickets but it does keep the prices down. I have never incurred charges as I read the rules.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes