Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1252 reviews
6/10
3 star Skytrax Rating
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10/10

Ryanair customer review

(Portugal)

Flown this week from Oporto to Barcelona and back. Being a first-time flyer I certainly don't have the experience to compare it with other airlines but I must say I don't get what all the fuss is about. Everyone seems to hate Ryanair and I had a very pleasant experience with them. No troubles with luggage we weren't even asked to measure it or weight it at boarding though I understand that was a stroke of luck. Staff were very polite and nice the only rudeness I witnessed were from the passengers themselves mainly some who had the luck of boarding with clearly oversized bags and then were surprised when they didn't fit in the compartments. Seats were comfortable they are no tighter that the average bus/train seat I was expecting much worse from all the reviews I read. Flights arrived earlier than the quoted time. They do play a lot of ads during the flight for their services but you aren't forced to buy anything and the staff doesn't get all in your face with it. All in all a very pleasant flight. I could have never afforded the trip if it wasn't for Ryanair. Just don't go to one of their flights with your mind set on trying to beat their system. If you want it cheap then you must abide by their rules. If you don't want to be bothered with that just go with the pricier airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(Italy)

BGY-DUB return. Reserved seat 1A with priority boarding included. They apply competitive fares. Everything worked properly pleasant flights young and professional crews both ways. Flights on time. Recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Flew to Treviso with them from Stansted hopefully will never have to fly with them again. Awful airline most uncomfortable flight seats ever anything over an hours flight on those seats it makes the journey painful. The staff are awful but then again they probably get treated awfully so don't expect them to really care.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

London Stansted to Seville and return 18-26th Sep. It seems that to supplement the apparent cheap fares they look for any and every excuse under the sun to get money out of you. We did not have the ability during our trip to remote Spain to pre-print the boarding passes thought this would not be a problem as we had flown with a world class budget airline Air Asia earlier in the year and they provide machines at the airports to check in or you could use you smart phone to display the barcode. Ryanair charged us 140 Euros for two boarding passes which took the girl at check-in 30 seconds to do. This was as much as the return fares from Stansted to Seville. Surely a charge must reflect the effort or cost associated with providing the service. They then bombard you before and during the flight trying to make you buy more rubbish from them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Having flown Ryanair before I thought I knew what sort of flight to expect sadly this airline has gone from bad to awful. I boarded with my hand luggage having been meticulously measured and weighted by staff at the gate to find a free for all frenzy aboard. The over head luggage lockers were already full with many people still clutching bags in the aisle. Eventually after finding a vacant seat I asked the attendant where I should place my bag. I was told to put it under the seat in front of me I tried it didn't fit the attendant tried it still didn't fit so I was told to put it in the space between the seats. I questioned where I would then put my legs to be told that I would have to squeeze them in on top of my case. I said that this was unacceptable for a 2.5hr flight to be told that it was by own fault for not booking priority boarding and that my luggage would be off loaded if I did not comply! I refused pointing out my bag was within the correct size only after some adjacent passengers chipped in did the steward seek to put my bag elsewhere. On the way back the flight was not fully booked so staff sectioned off a few rows of seats just to make sure no one enjoyed any extra space they had not paid for - talk about no frills this is a whole new level.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Ryanair is cheap so you gt what you pay for I use them many times a year I can go home and get away for a cheaper price than a train ticket to London from Manchester. I really don't understand people who don t like it each time I travel the planes are full so they must be doing something right! Don't like the price of the food on board! Don't buy then! Bring your own! No much room for leg! Come on! The journeys are always short how much room do you need for a 2 hr flight! Ryanair is convenient and cheap I am just a bit upset by the fact that some routes are not used in the winter! I fly for business about twice a month and use various airlines from Manchester and to be honest the difference between KLM and Ryanair for example is a free juice a muffin and about 300 quid. The same people moaning on this page will fly Ryanair again because they are the cheapest and people like cheap!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Myself wife daughter and her boyfriend went to Paphos Sep 8th. We had no trouble getting through baggage counter .Flight was on time plane very clean and staff very courteous and helpful. As long as you follow Ryanairs rules you should have no problems. Coming back there was a 2hr delay owing to weather conditions over England and the continent something Ryanair could do nothing about. I don't know what you people expect off a low budget airline. Only problems caused were by stupid people with overloaded cases. One especially who could hardly lift his case. I admit I had reservations about travelling with them but would certainly use again. So try it you might like it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
5/10

Ryanair customer review

(United Kingdom)

We booked with Ryanair due to the reasonable flight take off times printed off the boarding passes at the local library I don't own a printer. The airline offered me the choice of pre-booking a seat as there weren't many left to choose from going by the list of available seat's. Once we got on board only 4 rows were reserved and were told just find a seat after row 5 they are all free. As for coming back from Spain this week all of the Spanish people were pulled out of the long queue and moved to the front. Is it just English people who hate queuing. My girlfriend purchased a wooden gift which weighed no more than 2 pounds and 4 inches wide but it was 5 inches taller than the allowed case height. She had no hand luggage so thought it would be reasonable to take it on board. No it was classed as oversized and the woman in charge having no common sense wanted to charge us the sum of 60 Euro to stick a label on it. Once on board we found several seats still empty. Surely knowing this a bit of lenience would have been used. Where once on board the seat next to us was empty anyway so she had to leave it at the boarding gate. How about teaching common sense in your training.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Ryanair customer review

(Ireland)

My flight from Dublin to Milan went well. It was the return flight from Rome to Dublin when the nightmare began. The flight was due at 9.00 pm it did not arrive we given no explanation for this. At midnight we were bussed to another airport escorted by Italian police. Then bussed back to the first airport. Finally we flew out at 6pm the next day. I will never fly Ryanair again I will pay the extra money to another airline for a better service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Flight 20/9/13 Malaga - Bristol. Fined 70 euro per person (2 people) for not having printed boarding passes - had email/internet problems and unable to do so in Spain - the printing of passes and taking of fines at check-in took less than 5 minutes which seems excessive and very unfair profiteering. Boarding gate opened about 17.30 - queue enormous as first come first served seating (unless you want to pay an extra £20 to reserve seat). Started boarding just after 6 - still boarding until about 7 - nightmare experience like herding animals. Held up by Spanish boarding staff team as told not allowed duty free bag as only one bag per customer in cabin - option pay extra 60 euro or put in cabin holdall - which we did but very stressful and which then made cabin bag too big. In the meantime large numbers of passengers passed us making us some of the last to enter plane - chaos on board with luggage and seating. BTW - 3 girls passed in front whilst we had duty free bag issue - they were carrying large shoulder handbags and wheeled cabin suitcases but not challenged at all by boarding team staff. Flight left over half hour late which appeared to be related to boarding chaos. Never flying Ryanair again!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no