Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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1/10

"Shocking customer service"

(United Kingdom)

Verified Review | Flew London Stansted to Cologne. Never ever fly Ryanair! They never have any staff on duty to help or book you in on time and the ones they do, genuinely couldn't care less about you and your journey. Shocking customer service. On the outbound flight I arrived 2 hour and 10 mins early and queued in line (after checking in online the day before) to check my bag. They had only a few members of staff and failed to book us all onto the flight because of lack of staff. I missed my flight. I then had to queue in the customer service line for 2 hours and the response was awful. I was told I had to pay another £100 to be reboarded three days later. Apparently it was mine and my fellow stranded passengers fault we missed the plane (the plane that left half empty, according to my colleagues who were onboard who didn't have to check the company gear). I had to find and pay for another flight to join my colleagues online for the conference (for which, you will recall, I had the gear). Oh and did I mention that they lost my passport at the outset when they randomly checked it. My return flight was no better even with priority booking (oh yes, don't be fooled that means nothing!) they took my hand luggage away because the flight was full, meaning I couldn't do my work and then the flight was delayed by an hour and 20 mins. And guess what!? There was no one to talk to from Ryanair! Awful!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Stansted to Cologne
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"would definitely recommend "

(Italy)

Verified Review | Catania to Milano. It was the first time I flew with Ryanair, I traveled with my family from Catania to Milan. We were very pleased with the on-board staff, cleanliness and above all the punctuality. I would definitely recommend this company to other people. E^ stata la prima volta che ho volato con Ryanair,ho viaggiato con tutta la mia famiglia da Catania a Milanoi. Ci siamo trovati molto bene, dal personale di bordo,la pulizia e sopratutto la puntualità.Sicuramente consiglierei di usare questa compagnia ad altre persone
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCatania to Milano
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"should improve some parts"

(Poland)

Verified Review | Wroclaw to Warsaw. The flight experience was overall quite good. We checked in a day before the flight and it turned out that although we had our seats assigned in two diffrent parts of the airplane, we were seated in extra legroom seats (1, 2 and 16 row) and that was a pleasant surprise. I really despise the Ryanair’s boardnig procedure – the gate opens before even the airplane finishes its previous rotation. It causes a necessity of waiting in the bus which drives you to the aircraft for a long time (up to 15 mins even on a domestic flight). The cabin was not fresh but despite that, it was quite clean. The flight was smooth and everything went without delay. The thing that made me uncomfortable onboard was the air in the cabin – it smelled as if it was really polluted which made me difficult to breathe. What is more, it seemed like the cabin crew‘s only duty was to sell food/scratchcards/duty free products to the ‘customers‘. They didn’t really care about passenger safety and comfort (some safety announcements were only made in Polish). To conclude, I really appreciate the effort, Ryanair puts in providing low fares and on-time flights but still, they should improve some parts of their service.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWroclaw to Warsaw
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"improved in the last few years"

(Ireland)

Verified Review | Dublin to Rome and Dublin to Barcelona a few weeks before. Barcelona flight a lovely new aircraft and nice srrvice from very polite crew. T1 is a disaster and the queue nearly went up the escalator. Dublin to Rome also a good flight and oddly we had the same staff member on both flights who was courteous and professional. Ryanair has really improved in the last few years and I would be happy to travel again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Rome
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Plane was very old and uncomfortable"

(Australia)

Verified Review | Flew Ryanair from Naples to Barcelona. Lined up at the Gate only to wait for over an hour. No explanation as to what was causing the delay. When we got on board we were told the previous crew had gone home and they had to find a backup. Plane was very old and uncomfortable. No seat recline? Bought some inflight drinks and couldn't use credit card as it wasn't European. Had to wait another hour for bags at the destination but not sure if that's the airline's fault. In the end arrived over 2.5 hours late.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNaples to Barcelona
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Crew attentive as always"

(United Kingdom)

Verified Review | My longest Ryanair sector so far, considering I have flown many times with them before. If you play by the rules, and do as they say you get a cheap flight that's usually comfortable and on time. Using Stansted for this, the gate was far away from the terminal which is fine. Having bought priority boarding, I was one of the first to board but somehow that doesn't matter, just be at the front of the regular queue and you'll save a few quid in the process. Only 90 carry on's can be placed in the overhead locker so I asked for mine to be placed in the hold, gate staff are more often than not happy to assist in that matter when they are asked. Bag tag goes on and I left my suitcase with a baggage handler. Onboard the aircraft was with the old Ryanair cabin on one of their oldest Boeing 737-800 although, she didn't look it. The majority of the Ryanair fleet have the older, more padded seats in a 189Y configuration so good if you're a little larger, like myself. The newer in the fleet with the Boeing Sky Interior have the lighter-weight seating which has far less padding but more legspace although I cannot vouch for that. The seat was comfortable and legspace was okay although another inch would of been beneficial for all 6" of me. Crew attentive as always passing through the cabin twice on this three hour flight providing a refreshments service which I find to be overpriced so buy before hand in the airport where you'll save money. Crew also passed through the cabin with some perfumes, electronic items and the famous Ryanair scratchcard. Onboard was rather warm but the flight was near enough full so that's to be expected. A comfortable crossing. A smooth landing into Sofia and we parked on a remote stand. Bussed to the terminal on a sweltering old bus into Terminal 2, the better of the two terminals. Ryanair being one of the few low cost carriers to use Terminal 2. Passport control was smooth with border police just visually checking my passport while there was a short delay with getting my bag on the carousel. Returning was a similar affair. The gate staff at Sofia look for oversize bags at the gate so please be warned in carrying oversized bags not to the restrictions. They were also checking for oversized second carry on bags too. I asked for my suitcase to be placed in the hold which the obliged. The flight was delayed 40 minutes due to a delay with the inbound aircraft; something that does happen from time to time with the last flights of the day with Ryanair. I slept for most of the flight home onboard a full flight. Air-conditioning was on although it was rather warm onboard and I slept comfortably for such a small space. A quick left hand turn onto short finals ensured a smooth landing into London Stansted. Parked on a remote stand again and was bussed on an old London bendy bus to the terminal where my bag was waiting on the carousel. If you do as your told and play by the rules, you will get a cheap flight. Book ahead in advance and it will be cheap too. If wanting to travel with luggage, the daily BA offering from London Heathrow might be a cheaper option when travel to airport costs are included. Yet another happy Ryanair experience which has certainly got better in the last few years.
AircraftBoeing 738
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Sofia
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"overall positive experience"

(United Kingdom)

Verified Review | This was a very early morning flight from Madrid to Toulouse. I was able to check-in online and found the bag-drop to be efficient and reasonably quick too. There was quite a long wait at the departure gate and this is where things were poorly managed. Boarding was not well organised at all. The cabin crew were welcoming and undertook the safety demonstration in a professional manner. I found the crew to be hardworking and very approachable. The flight left on time and arrived promptly. The interior of the flight was clean and rather spartan. I had not used Ryanair in years but this overall positive experience has made me consider them for future trips.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Toulouse
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Definitely use them again"

(United Kingdom)

Verified Review | Manchester to Madrid. A lot of people rubbish Ryanair, but if you follow their requirements you should have a great flight. If you want to be sat next to someone pay for it. Check in as early as possible, use their app. If you want to board early buy the appropriate fare. Arrived 2.5 hours before departure at T3 Manchester to check bags. The Ryanair section was unbelievably busy considering it was 3.45am. However, the line of about 300 people was processed efficiently within 20 minutes. Boarded on time and welcomed by very affable crew. Aircraft had new sky interior and seats which make a huge difference. Plane clean too. Departed on time and crew did usual BOB/scratch card/duty free service. Landed on time in Madrid. The cost £180 for two travellers with a leisure plus ticket( priority boarding, seat selection and 20kg baggage allowance each). Remarkable value. Definitely use them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Madrid
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"The plane was very hot"

(United Kingdom)

Verified Review | Birmingham to Malaga. Shocking service. In the airport the displays went from showing the gate number to final boarding with 2 minutes, they rushed everyone onto the plane making people leave behind drinks that had been purchased. Once on the plane captain announced that they were missing vital paperwork and do we could not take off. After 45 minutes the captain said that the drinks trolley would be coming round if anyone wanted to buy a drink. The plane was very hot and staff unhelpful. When paperwork arrived we were then told there was no flight window and so had to wait another 35 minutes. But they kept the seatbelt sign off do passengers could go to the toilets.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Malaga
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"comfortable and good leg room"

(United States)

Verified Review | Flew from Madrid to Rome Ciampino. No frill airline. We checked in several days ago. The Ryanair counter at Madrid airport was crowded but line was moving quickly. All bags checked without any issue. We also bought priority boarding which was a perk really. Ryanair do not size or weigh carry on luggage so it was good for us. Seats were comfortable and good leg room. We had a newer B737-800. I bought coffee on board which was great. The flight was on time. Overall no complaints.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Rome Ciampino
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes