Qatar Airways

✅ Trip Verified | Bangkok to Gatwick via Doha. Ground service in Bangkok was mixed, check in and security were fine and very quick. Disappointed that the nice ticket wallets seem to no longer be issued (I wondered if it was a glitch on my outbound).. hardly necessary but was a nice touch. The lounge showers were not working. Thankfully I knew I could use the JAL lounge which was close by, but this was not offered by the staff when I made clear my disappointment at theirs not functioning. Other than that the lounge was excellent. Premium feeling but lovely food and drink options, very attentive professional staff and a nice mix of comfy and practical seating. Annoyingly the lounge was absolutely no where near the gate they were using tonight, approx 20 min walk. Whilst you expect this at the airlines hub airport, you do not expect it when at another world airport. With only a handful of flights a day and a dedicated lounge it should be possible to fly from gates at least on the same side of the airport. When eventually getting to the gate, having been prompted by lounge staff that the plane was boarding, all bus passenger had to stand for another 15 mins before they actually started boarding as the gate was so packed full there were no seats. Lounge in Doha is cavernous. Having visited a few times now I have decided that overall I don’t like it, and as Qatar airways expands and the lounge gets busier I like it less and less. Because it is just open space it always feels busy. The chairs are not particularly comfortable and there are coffee/soft drinks stands dotted about fairly sparsely, with main food and drink at either end. Obviously there are staff walking around who can provide you drinks, but I prefer more self service drinks to also be available. On board the service was excellent on both flights. Wonderful crew, and good quality food and drinks. Seats are very comfortable. On the 777 it was the old seat, although I actually really like this. It’s not quite fully flat but still very nice with excellent storage and I slept well. IFE is fine. Lots of choice and good resolution however the interface is clunky and unresponsive on both systems. The new one on Qsuite is much better. Landing in Gatwick reminds me that in spite of a lot of improvements Gatwick is still a horrible airport.. but it is convenient for me. Bags arrived quickly and immigration had a short queue. Overall flight was excellent although very slight downgrades in quality, and price increases are making this not quite as appealing for leisure travellers. Being Oneworld is a massive perk as tier point collection for BA is very good.

✅ Trip Verified | Unbelievable level of personalised service even in the cheap seats. My wife and I have just completed 4 flights with Qatar Airways. Travelling to London from Melbourne via Doha and return. The first thing we noticed was the extended boarding time on the A380 which ensured orderly and relaxed boarding with no pushing and shoving and fighting for overhead bin space. The inflight service on 3 of the 4 flights was the best we have ever had in economy class. The service on the second flight while not in the same class as the other 3 flights was certainly as good as our regular carrier SQ so to complain would be pedantic. The choice of 3 options of meal (1 of which is vegetarian) at meal times was a pleasant addition and all meals I ate on all flights were full flavoured generous in size healthy and a step above the mush some airlines offer. Plenty of snacks and beverages offered throughout the flight. In short food and beverage is plentiful and with the extended choice of options should satisfy most passengers. Seat comfort (we had 3 A380 flights and 1 B787) was terrific enough legroom and width, the A380 was a little more generous and much quieter in the cabin than the B787. In fact the A380 certainly was the clear winner between both plane variants. The inflight entertainment system Oryx 1 was superb and offered a great selection of movies from new releases through to classics from the golden years of Hollywood, Music selection was the best I have encountered on an inflight entertainment system and I listened to a fair few full length albums to while away the time. Finally big shout out to the excellent Qatar flight crews who were professional, exuberant and hardworking with no crew vanishing acts here like most long hauls where you struggle to find crew after the first main meal service. In fact my wife mentioned as we were at the baggage carousel at Tullamarine, that it was the freshest she had ever felt after a long haul flight home, given we did London Doha (6.5 hours) 3 hours in the Oryx Lounge at Doha, then Doha To Melbourne (13.5 hours) . Qatar Airways have now won my long haul business. Unfortunately with no direct Melbourne Singapore or Melbourne Vietnam services I am still shackled to SQ whose standards have been slipping for the last 3 years. Thank you Qatar see you again in September when I test drive your new Lisbon route.

✅ Trip Verified | Doha to Munich. Crew: Awesome, dedicated, beautiful, pleasant, and attentive. The crew and the supervisor onboard of the flight were top notch. The best that I have interacted with compared to other airlines. The crew kept checking in with me to see if I am comfortable. Aircraft: The Qsuite was clean, comfortable and private. The in-flight entertainment system was responsive and showed no signs of lag. F&B: Spoilt for choices. The signature drink was a blast. Fine dining experience. Overall, the food was awesome. Overall, this airline has won my heart. I was smitten by the level of service and I will keep on flying with QR.

✅ Trip Verified | I was woken on a 9 hour flight, nearly hours before landing, and being asked if I want to be woken for food in an hours time. Waiting on a bus at Doha to allow the business class bus to be filled is not business class at all. The complimentary lounge in Jakarta is awful. I will be avoiding them in the future. Food is okay, business class chairs I felt uncomfortable. Crew was a mixed bag from ok to poor.

✅ Trip Verified | Johannesburg to London via Doha. Normally I love Qatar Airways but this experience wasn't so good. When I flew LHR to JNB via DOH everything was great. The brilliant service, plenty of food, great entertainment system and nice aircraft. The way back was not as good. The check-in assistant at JNB was incredibly rude as he spoke to his colleague the whole time he was checking me in and looked at me in a contemptuous way. I suspect he might be employed by the airport as I had the same experience at passport control and security. The route JNB - DOH was ok. The plane was nice and spacious and the seats were very comfortable. A female passenger moved next to me because the passenger behind her had placed her bare feet in full view on the first passenger's armrest. No one told her to put her feet away. They ran out of beef and chicken dishes and only had vegetarian left which I refused to eat as it was dal and spinach which seemed like a bad choice for a flight. The attendants tried really hard to find alternatives and credit to them for their efforts and professionalism. The airline needs to review its meal quotas for each flight. The route DOH - LGW was cramped and uncomfortable - the seats didn't go back as far. The snack was a choice of pizza or pizza with chicken. I don't eat cheese but luckily a member of the cabin crew found me something else. Staff were also great on this flight. The onboard WIFI is terrible. On two separate flights I signed up for the one hour free. The WIFI wouldn't connect until the hour was up, at which point it told me free WIFI was no longer an option. On the other two flights it worked ok but had periods where it wouldn't connect. Compared to Emirates, Qatar Airways staff are friendlier and more obliging and they give you more food. If all Qatar Airway's planes were as good as the JNB-DOH route and they didn't run out of food then they would definitely be my favourite airline.

✅ Trip Verified | Birmingham to Doha. Qatar Airways is the best when it is in the air, but they don't seem to care about customer's claims. They update the wrong Qmiles when I flew with them 3 days ago.

✅ Trip Verified | I know Qatar Airways well after flying them for a couple of years and maintaining my Platinum frequent flyer status. I noticed some decline in the standard of their business class product over the last year or so. Qatars big strength was always its consistency of their business class. That is not the case anymore. The flight from Stockholm to Doha was top notch service wise, but the flight to Singapore was a different matter. The Qsuite was great as always, but service wasn’t. The Purser in charge never introduced herself or said goodbye, nothing. The lady in charge of my section was obviously hating her job. No smile, very slow and chaotic service, wine was served after the main course. My seat could not move 2h before arrival and I had to sit on the bed for breakfast. When the plane started to descend, I was still sitting and my third reminder to look at the seat was ignored by her. I asked someone else and within 5 minutes I was given another seat for landing. Overall a rather disappointing flight, I hope my return next week will be better.

✅ Trip Verified | DEL-DOH-BCN in Economy a mixed bag experience. On the positive side, clean, crisp equipment and very professional crews, cheap WiFi when it works. On the negative side, they lost my bag, I checked in 3 hours before departure in Delhi and had in excess of 2 hours transit time in Doha. They provided no value to status customers - can't pre reserve extra leg room seats or exit rows, zero status recognition, members lounge in Doha is appalling.

✅ Trip Verified | Male to Milan via Doha. Te first flight arrived with 2 hours delay, our connection was automatically moved to the next available flight more than 10 hours later. We have been asked to wait in a lounge or to queue to get outside the airport to a hotel. Facing extremely long queue we chose the first. Qatar Airways refused any compensation for the delay.

✅ Trip Verified | Barcelona to Mumbai via Doha in Economy class, paid to upgrade to business on DOH-BOM segment during online check in. On balance this was a good experience, not great. BCN-DOH on an A350 that apparently is owned by Latam and operated by Qatar. Branding was Qatar, but business class configuration was pure Latam - ie 2x2x2 - hence when they asked for in excess of 700 Euro to upgrade for a 6.5 hour flight I passed. Economy was pleasant as the flight wasn't crowded and I had three seats to myself. I did opt to upgrade on the DOH-BOM segment, as it was a Q-suite configured aircraft, and priced at just over 300 euro for a late night three hour flight arriving at 2:30am. India flights all running full post Jet Airways collapse so I thought it smart to upgrade. The Q-suite product is very good, although I found the suite a bit claustrophobic. Service was good. There's a bit of a cool demeanor with their cabin crews. Zero special treatment or recognition for Oneworld Emerald for seat allocation or onboard. The Doha lounge was overrated and almost appalling for me. In summary, the trip was good, not spectacular.