Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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10/10

"best business class product"

(United States)

Trip Verified | Doha to New York. The Airbus A350-1000 is the latest addition to Qatar Airways' fleet, with its Q Suites that have been raved as the best business class product in the world. In my opinion, it is indeed the best business class product I experienced to date. First and Business Class passengers had their own vast premium check-in area and, not a separate line but a separate security screening facility, which made the whole process peaceful and seamless. The lounge at Doha airport was huge and beautiful. It was quite crowded when I came as it took me a while to find a dining table. However, it did not seem like a chronic issue as it was cleared shortly after. Food offerings were OK, not inspiring providing this was their home base. The gate area, though, was tight and crowded, but I think that was more about the airport. However, as QR is the main operator of the airport, I am surprised why they do not exercise their influence on the design of the gate, which has just been recently completed, to match their excellent service. My Q Suite, in my opinion, was the most intelligently designed business class seat I have seen (those included AA, DL, UA, CX, CI, JL, RJ, BR, TK, BA, OZ, VN, KE, GA and more). The suite may have appeared a bit claustrophobic with the door closed, but it felt totally different with generous shoulder room and hip room, which made sleeping so easy and comfortable. QR offered pajamas and turn down service, a first class perk. Cabin service and food were excellent, and meals were presented nicely, a la carte and on demand. I really enjoyed the flight.
AircraftA350-1000
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to New York
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"great food, oh so much food"

(New Zealand)

Trip Verified | Auckland to Johannesburg via Doha. On time flights, easy online check in, great food, oh so much food! Pleasant staff, soft landing. OR Tambo airport staff fussed about my visa/return ticket, couldn’t listen to any reason, didn’t seem to quite understand the straightforward visa conditions written on my printout visa until his supervisor had to call immigration at my destination country to verify my eligibility. Another young lady was more apologetic about this inconvenience, kept reassuring me, not him, he was off to the next customer! I understand he’s “only doing his job” but there’s always a better way. And also sometimes flight info is not on the board at Doha, twice I struggled finding out which gate to board at, conveniently however they walk about staff with gate/flight info.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Johannesburg via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Friendly and helpful staff"

(United Kingdom)

Trip Verified | Birmingham to Amritsar via Doha. Friendly and helpful staff. Treated with a smile. On return I felt ill. The staff was very helpful and caring until I reached Birmingham. Took care of my son and made me feel confident I was in safe hands. I would highly recommend this flight. Compared to the alternative it has very helpful and caring staff. Thank you to the doctor on board who made me feel safe. First on my choice to fly again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Amritsar via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"totally recommend using it"

(Russian Federation)

Trip Verified | Manchester to Entebbe via Doha. Bought this ticket, due to it being cheaper than Emirates, which I flew over 15 years not changing it. Advantages: Comfortable atmosphere Well organised crew Free 30 minutes of WiFi for all passengers despite extreme low app rating, it shows all the baggage information, which removes all your worries about it. Superb IFE system (as on Emirates, depends on the aircraft you fly). Good food and often advised with drinks. For me who flew only Emirates for 15 years, I find Qatar good. Which means, I totally recommend using it.
AircraftA350-900 / Boeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Entebbe via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"splendid service as always"

(Sweden)

Trip Verified | Doha to Stockholm. Premium airline and service. You can't go wrong flying with Qatar airways that's for sure. Good food and great wine list with splendid service as always.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Stockholm
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Premium airline and service"

(Sweden)

Trip Verified | Denpasar to Doha. Premium airline and service. Food is great and the wine list is on top! Only minor complaint was that the Amuse-bouche was a bit too cold so you really couldn't enjoy it. But you can't go wrong in the whole with this airline that is one thing that is sure.
AircraftBoeing 777-3DZ(ER)
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDenpasar to Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"as always very attentive"

(United States)

Trip Verified | Flight from Bangalore to Doha was an early morning flight. Extremely orderly boarding process followed by informative captains announcement. One gripe on this leg was the aircraft was on the colder side with no blanket! They had a few and was handed out for people who requested them. The food was good and the flight attendants were as always very attentive. On landing though we had to take a bus from the aircraft to the terminal. This caused a lot of people to panic and run to their connections. I had a two hour layover but had just enough time to make it to my gate. The second leg was a longer flight - this time the aircraft was newer and the seat back entertainment system was of higher quality. Meal service was good and timely. They served two main meals with a snack in the middle. As always the flight attendants were very attentive. Unusually they ran short of the lamb option! As for the seat - my seat was very uncomfortable. It was behind an exit row. Both the seat anchor from the front seat and the seat back entertainment system took away a major portion of the foot space. Had to find an angle to sit for the whole 12 hour journey. On arrival it took nearly an hour to retrieve bags - which is understandable. The takeoff/landing and pilot announcements were all extremely good!
AircraftBoeing 777-300, Boeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Boston via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I don’t recommenced"

(United States)

Trip Verified | Doha to New York. Very bad. The food was horrible. The bathroom was so dirty. The whole time the aircraft was smelling. I requested to change my seat, they didn’t do it. I never will use Qatar Airways. I don’t recommenced to anyone .
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to New York
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Very happy with the journey"

(United States)

Trip Verified | Boston to Hyderabad via Doha. Flight out of Boston left on time around 11:05PM. The aircraft type also has changed from an A350 to an aging Boeing 777-300. Aircraft was clean and had the usual amenities. The food was the usual fare. Two meals served with a snack in the middle. Arrived in Doha on time. The seat back entertainment system shows its age in the screen quality. However everything was working and they had a nice selection of movies. Doha airport was super clean and comfortable. Onward journey was on a newer Boeing 787-8. The legroom is still not bad. The seat width leaves much to be desired. No position allowed me to sit without rubbing elbow on the armrest. One cannot also use the neck pillow effectively in these seats as the new fangled head rest interferes.Again very attentive service. Very happy with the overall journey except for the experience in the Boeing 787.
AircraftBoeing 777-300 / 787-8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Hyderabad via Doha
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Absolutely brilliant"

(United Kingdom)

Trip Verified | Edinburgh to Lahore via Doha. Best airline. Absolutely brilliant, great helpful staff. The meals served were fantastic and the A350 is a very comfortable and modern plane to travel in.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdinburgh to Lahore via Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes