Qatar Airways

✅ Trip Verified | The plane is big enough for 5-6 hours flight. As always flying with QR has a different experience than any other airline. There’s no doubt this airline marked as one of the best in the world.

✅ Trip Verified | Tokyo to Venice via Doha. The only positive thing is that the flight attendants smile a lot and often bring drinks (the food was bad for me). On the outward journey there was only 1h30 late, in the return trip instead of 4. There was no support, the gate changed 4 times forcing us from one side of the airport. The company offered no compensation, but when I pointed out that passengers had the right to receive food and drink in proportion to the duration of the delay, I was ignored. In the online check-in I had chosen a place that was then changed to me. Very bad experience, bad organization, bad services.

✅ Trip Verified | Beirut to Doha. Excellent airline service and is very good, the only issue I face is at Beirut airport where ground staff don't listen, or give you time to explain what you need, they scream, shout at people, look over worked, and are not focused. The QA lounge staff there are well trained and their service is excellent. Hope the airline can work on these people for better service.

✅ Trip Verified | Sydney to Nice via Doha. Decided to choose this carrier over other cheaper options due to oneWorld affiliation with Qantas, their reputation, their quality IFE, and ability to allocate our own seats without charge. Checkin was easy, although I hadn’t realised we could have used the Business Class counter with oneWorld Ruby status. Boarding is regimentally administered by zone. We chose the 2 abreast J/K seats on the A380 which requires walking the length of the main deck economy cabin the up the rear stairs. That small cabin at the rear of the upper deck was a good choice. Very quiet, and I like the extra storage space beside the K seat. We received a good blanket and pillow on both flights, plus a small amenity pack for the long overnight flight from SYD containing eyeshades, earplugs, sockettes, toothbrush and lip balm. Service was performed by the same crew member for the whole trip, same from Doha to Nice which I liked. The crew appeared very professional but our ladies were a little robotic. Food was adequate, with numerous drink and snack runs. I appreciated the attention to detail. Eg. asked for cranberry juice during one meal and when advised not available, was offered 3 other juice options which was fine by me. 10 minutes later, a cranberry juice was delivered. One annoying occurrence was when they changed us from 18K/19K to 19J/K from Doha, after we had been given boarding passes in Sydney. Not wanting a middle seat, the only alternative to a middle seat was an aisle further back. I think they fibbed telling us it was so a family could sit together. They weren’t in row 18. Just an entitled type of female in the K sea with J empty! Doha Airport is also an excellent transit hub. Modern, clean and uncrowded. I can see why QR are rated so highly.

✅ Trip Verified | Doha to Sydney. Most aspects of the flight were perfect. Very comfortable, more than enough space - though not for my cabin bag - a quiet, relaxing flight, the crew is fantastic. Food. OK, it's not most important thing in life, but I thought after a full day on airports and previous flight and after paying $7500 upgrade just for this last segment of my trip I can have my choice from the dinner menu. I was wrong. With 8 passengers on first class and with a selection of 4 main course choices (3+1 vegetarian). Unfortunately the other 3 I really didn't like. Next at breakfast 4 choices again, so I thought scrambled eggs wouldn't be a problem. I was wrong again. With all else spot on during the whole flight, do they need to ruin the otherwise great impression with such minor things?

✅ Trip Verified | London to Phuket via Doha. Sadly there was a bereavement in the immediate family which meant that I needed to push the flight bookings back by a week. Called to re-arrange flights and paid a re-booking fee. I requested a receipt for payment of re-booking fee (made over the phone) so I could claim on insurance. The email address they gave me was incorrect and it was quite a challenge trying to communicate with QR on this matter. On the day of travel, we arrived at the airport and were told that the booking had been canceled. We showed proof of payment, proof of payment of change of tickets. The staff at LHR were horrific in their attitude. My son, who is autistic became hugely distressed. Ended up having to buy another ticket 45 mins before departure (so now paid for the original ticket, change fee, and extortionate price at the airport for new tickets - almost 4x original ticket price handed over to QR). By the time we got to boarding gate my son was in such a state that LHR staff asked about calling a doctor to seek for medical assistance. Connection for DOH-HKT was missed so had to spend 1/2 day at DOH. Finally arrived at Phuket but the luggage had been mislaid. I have been trying to contact them since for compensation, and reimbursement but they are not responding to my emails. Horrific experience and the worst Customer Service I have had. The attitude of their staff to my son, who has Aspergers was shocking - quote "can't he go home, does he live far from here?". Don't know what to do at this stage to get money back and compensation.

✅ Trip Verified | Rome to Sydney via Doha in May. For the return two sectors Qatar Airways did not credit miles to my Qantas frequent flyer account claiming I didn't travel business class on the sectors, and the miles were credited to another account. Mileage for the outbound sectors were credited to my Qantas account. After the refusal to credit the miles, I wrote twice to their Customer Care, providing copies of all documents, and my letters were unanswered. My travel agent also provided the documents to the Sydney QR representative and she did nothing. I found the entire experience unsatisfactory.

✅ Trip Verified | Johannesburg to Edinburgh via Doha. I had two excellent flights to get me from Johannesburg to Edinburgh. Both flights arrived on time. On-board service was excellent with the crew being attentive to needs without being too insistent. The aircraft - both A350s - were superb. To my mind, this is the best commercial aeroplane in the sky and, after more than 15 hours flying, I felt relaxed and well when I disembarked in Edinburgh. The one thing that can improve the experience of flying with this airline is free wifi for the duration of the flight. During the first sector there was very limited free messaging available; on the second sector one-hour general internet use was given free. To connect further required payment.

✅ Trip Verified | Aircraft was changed which meant I did not have an aisle access and would have to climb over someone to get out of my seat. They should have informed of this change to give us time to make other arrangements. In the end crew changed me to a seat with no one next to me but by the wing, having had 1K. Crew was brilliant and apologetic but they should have told us. Food was mediocre. I do not see why they are a 5 star airline.

Not Verified | Rome to Sydney via Doha. Travelling with Qatar in business class was very good. I can’t fault the service, the courtesy of the staff but the business lounge they usein Rome is very disappointed with hardly any food.