Qatar Airways

Not Verified | Melbourne to Doha. The food was average in my opinion but I have had better on Qatar. The seats were comfy with a nice padding to it. They also have a standard legroom for a major long haul airline. The check in service is very good. The in-flight entertainment is good and they have a big variety of choices and have a standard screen. For all the times I have looked this airlines is the cheapest so I definitely think the value for money is high.

✅ Trip Verified | Istanbul to Singapore via Doha. Last minute aircraft change from a 773 to a 333 on 4 hr flight from Istanbul, and not a Qsuite. The change of aircraft is becoming irritating. I have been downgraded from a Qsuite three times over the last couple of month without notification or apology. The 2nd flight from Doha to Singapore was on the gorgeous A350-1000 with the Qsuite and flawless service. What Qatar lacks is consistency.

✅ Trip Verified | Muscat to Cochin return via Doha. On 12 December 2019 Muscat to Doha on A320 (originally it was Boeing 777 while booking but later changed to A320). The Business Class Seat 2F (actually it is called First Class on this short distance sector) was spacious and comfortable without any entertainment facility but can use individual IPad. The attitude and services were polite and best. Doha to Cochin flight was a 13+ years A330-300. My seat was 3K. Welcomed with a genuine smile by name. The Cabin Director introduced her to every business class passengers and the cabin crews were prompt with their services and was very friendly and courteous. Cochin-Doha-Muscat. On 18 January 2020 from Cochin to Doha an old A330 but the crews were outstanding and friendly with the impeccable services and attitude. I had a long layover in Doha for my connecting flight to Muscat. On arrival guided me to Al Safwa Lounge where I was given a reasonably good room for rest/shower/etc. Had a good sleep and shower and was given a prompt call reminding about the connecting flight. Flight Doha-Muscat was a B777-300 which had "QSuite". Welcomed on-board with name and guided to my Seat and given all instructions necessary to familiarize with the facilities available in this QSuite. Though this also was a short flight but had a best experience. Overall Qatar Airways is maintaining their 5 Star standards. I must give them 10/10 for their Staff whose worth should be credibly recognized. I had a very good and comfortable journey.

✅ Trip Verified | Bombay to Copenhagen via Doha. The aircraft on both flights was equipped with Qsuites. The on-board experience was flawless on all fronts - seat comfort, service, meals, and WiFi. (While the Qsuites are outstanding, Qatar's more traditional Business Class configuration is as good or better in some respects.) The experience outside the aircraft was far less impressive. Our flight from DOH-CPH was delayed by 6 hours and while the Qatar personnel were very friendly, there was no clarity in their updates. The Al Mourjan Lounge in Doha during crowded hours is unpleasant, they should fix this.

✅ Trip Verified | Our flight from PER to DOH was cancelled three hours after the flight was due to depart due to technical issues with the plane. Qatar Airways staff informed travellers that they would be booked on the next available flight. However, no information about re-routing was provided and passengers were told to check for text messages. Our attempts to reach the Qatar Airways call centre in Doha were not successful. Six hours after the scheduled departure time and we still had not received text messages. Qatar Airways moved passengers to their flight 24 hours later. We informed Qatar Airways staff that we did not want to be re-routed. and we booked new flights with Emirates. Qatar Airways forced passengers to wait 24 hours to avoid re-routing customers with a competitor. Much of this angst could have been avoided if Qatar Airways had been genuine about minimizing disruption to customers. The new flights cost us $1,500 each, which is $650 more each than the original flights. We sought compensation from Qatar and they declined to offer any compensation. Customer service was completely unhelpful and did not make us a token offer.

✅ Trip Verified | My flight got delayed to depart from Hong Kong so airline changed my connection flight from Doha, which happened to be 8 hours after I landed in Doha. It gave me a chance to visit the city just for 6 hours. Both flights were great. Doha - Kyiv crew were especially kind and professional. Loved it.

✅ Trip Verified | Kyiv to Hong Kong via Doha. I think for the past 5 years Qatar Airways is my airline of choice. Wish to be able to fly more with it. Compared to another airlines this one is really stands out for me. Quality service on board and on the ground, seat comfort, entertainment, wi-fi, food. Can't wait to fly again with them.

✅ Trip Verified | Los Angeles to Male via Doha. Their long haul business class hard product ranges from excellent QSuites, to below average non QSuites. The service on board is generally very good, as is the food. Our flight has been downgraded to a non QSuite equipped aircraft and they did not notify ahead of time that the product has been downgraded. This creates a problem for people who are traveling together who have pre-selected seats based on a QSuites seat map. They do not offer any kind of token compensation to passengers who complain when their flight has been downgraded. We specifically book Qatar Airways on a 16 hour flight for their QSuite product. I understand operational issues happen which can sometimes necessitate an aircraft swap, but not notifying passengers and not offering at least an apology or a token gesture such as bonus miles and or vouchers, is unacceptable.

✅ Trip Verified | London to Dhaka via Doha. When an airline really makes an effort to make their economy class passengers feel valued, it should be praised. Not only are Qatar Airways flight attendants charming and well turned out, they present meals and beverages with utmost attention to detail. So many airlines provide economy catering that smacks of contempt for passengers. Here, the quality, quantity and presentation of the meal services are best in the industry. Metal cutlery, beautifully designed meal trays, re-usable plastic for salad and desert, Godiva chocolate with tea or coffee, is this economy?

✅ Trip Verified | Athens to Shanghai via Doha. I could not check in online for my trip to Shanghai, I tried multiple times within 36 hours of the flight, and I had successfully checked in online for my outgoing flight Shanghai-Athens. The website stated "sorry, we could not check you in at this time, please try again later". Not being able to check in online, I had to wait for 45 minutes at check in, where I was told that I had to pay extra for the 3 kg over the 30 kg baggage allowance, at 45 euros per kg. After removing 2.5 kg from the luggage and putting it in my carry on, I was told I had to pay for the extra 0.5 kg. I had a very tight connection at Doha, part of it scheduled, part of it because the flight arrived late and they bussed us to the terminal. I rushed to my connecting flight and I made it, but my luggage did not. I filed a delayed luggage report at in Shanghai. The suitcase came with the next day's flight but it was delivered 8-9 hours after the flight arrived. On board the service was good, the F&B average, inflight entertainment good, but they don't make up for the above points.