Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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7/10

"The food is better now"

(Qatar)

Trip Verified | Manila to Doha. The food is better now, i noticed that the food is prepared by Quisine (something new). The crew in our zone was not able to remember that i requested a drink, just told that she will come back but never returned back. Seat was just fine for a 5’8’’ height. Wifi I availed the unlimited connectivity but have two hours disrupted. The cost is $10 for 9 hrs flight and the way they offer free one hour wifi as well. Entertainment with a good variety. Pillow, blanket, socks, eye patch, ear plugs, toothbrush and toothpaste provided. All bags of mine (4) were handled carefully.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Route Manila to Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"everything was perfect"

(Qatar)

Trip Verified | On 09 November 2019 I flew with Qatar Airways from Doha to Karachi, everything was perfect including dinner, check in and immigration because I'm living and working in Qatar since 4 Years, however no IFE due to 02 hours journey and I arrived in Karachi before schedule time.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Karachi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"My food was super bland"

(United Kingdom)

Trip Verified | London to Colombo via Doha. Cabin service was very mixed. A few of the staff did not care about me, others smiled and served and a few are genuinely good cabin staff. I had to wait 15 mins for a green tea. My food was super bland, special vegetarian meals. They did have a good seat that was comfortable and a great selection of latest movies. I just felt that the cabin crew couldn't really care about me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Colombo via Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"flight experience was ok"

(Finland)

Trip Verified | Dhaka to Helsinki via Doha. The overall flight experience was ok. But from Dhaka, the flight was showing delay for technical issue, then the connecting flight missed and changed to next connecting flight with 16 to 18 hours layover. Though they have very good hotel services with food, transportation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDhaka to Helsinki via Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"normally have no complaints"

(United Kingdom)

Trip Verified | Bangkok to Heathrow via Doha. We have flown with Qatar for the last 3 years and normally have no complaints. On our journey out we were delayed and when asking staff how long will it be delayed for we were told conflicting stories. Once boarded we noticed our headphones were dirty and my partner's didn't work but staff changed them for another pair. When the staff come round with the meals there wasn't anything my partner wanted left as they had run out but a little while later the cabin crew appeared with the meal he had asked for. Flying home on the Airbus was much nicer and actually enjoyed this flight. Delayed out of Heathrow by over 2 hours and missed connecting flight from Doha to Bangkok but Qatar staff at Doha dealt with the situation efficiently and boarded us on next available flight which was only an hour behind the original departure time. Heathrow ground staff 2 and Doha ground staff 5 and Bangkok ground staff 5 star. Boeing 777 seats not comfy as the Airbus.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to London via Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"very comfortable flat bed"

(United Kingdom)

Trip Verified | Colombo to Edinburgh via Doha. First sector was on a LATAM A350 crewed by Qatar staff and with the Onyx entertainment system. Boarded and there was no champagne on offer as it "hadn't been chilled, but we will serve as soon as it is cool". It turned up after about twenty minutes. My wife and I were sitting in row 4. Our meal and drink orders were taken in seat row order - no priority for us - so they were not sure if my vegetarian wife's choice of pasta would be available, but fortunately it was. Post take-off drinks arrived, and there were no champagne flutes left to serve it in so we got normal wine glasses. We asked for sauvignon blanc to go with the food but were told this needed chilling. It arrived after fifteen minutes later, but when we asked for another glass we were told there was no more available. Overall, this sector all seemed a bit shambolic. The second sector went without a hitch, and we slept all the way on their very comfortable flat bed.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteColombo to Edinburgh via Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"They were outstanding"

(Australia)

Trip Verified | Flying from Amman to Johannesburg via Doha I noticed that my left leg had quite a bit of swelling during the Amman Doha leg. I told the staff when I arrived in Doha and they were outstanding. A medic was immediately called to have a look at my leg. The staff insisted to see a doctor to make sure the swelling was nothing more serious and so I was taken to the Airport clinic where I was seen by two doctors who were confident it was just swelling due to an old knee injury I had aggravated. I missed my flight to Johannesburg bit was put on the next one 4 hours later and given a premium economy seat to ensure I could stretch out my leg. The staff were attentive and efficient. They were outstanding.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmman to Johannesburg via Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a good experience"

(Italy)

Trip Verified | Milan to Muscat via Doha. All four legs with the new A350. Aircraft clean and in good conditions, cabin crew very professional with good service. IFE of new generation , I found it ok. What I don't understand, is the ground service for the transfer. No fingers, only bus but due to the lack of them, we waiting too much time. Seats with average legroom, even if I found them rather narrow. All in all a good experience.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Muscat via Doha
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"quality and price was good"

(Italy)

Trip Verified | Pisa to Melbourne via Doha. I travelled with Qatar Airways for the first time on 28th December 2019, the service from Pisa to Doha was good, the staff seemed inexperienced, the manager on board was very good and super friendly and helpful. Overall quality and price was good. The flight from Doha to Melbourne I found the seats to be very uncomfortable . The service was slow, maybe due to a shortage of staff, The overall service, quality and price was good. The food was average.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePisa to Melbourne via Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"superior in all aspects"

(Australia)

Trip Verified | Amman to Perth via Doha. I have used Qatar Airways as my preferred carrier since 2015, travelling at least six to seven times a year from Australia to Africa and recently to Amman. I have traveled with other airlines, however Qatar is far superior in all aspects, including comfort, service, professionalism and overall flying experience. Qatar will continue to be my airline of choice due to their overall service, quality and professionalism.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmman to Perth via Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes