Qatar Airways

Not Verified | Toronto to Chennai via Doha. It is troubled times with COVID-19 and India was under lockdown. Had to reschedule tickets a couple of times due to restrictions and restricted airspace. Qatar Airways Contact Centre Rep was so very patient, most helpful, empathetic and understood the pressure of the situation and provided multiple options. We don’t see that many people in our day to day life. Thank you.

✅ Trip Verified | Manchester to Nairobi via Doha. This was a itinerary booked with Qatar Airways to Mauritius (with Kenya Airways providing Nairobi to Mauritius flight sector). Manchester to Nairobi flight was good, with ample seat space. Cabin crew kind and attentive throughout. Special meals (Vegetarian Ovo Lacto) was nice. The flight from Doha was even better, with great service and meals of great quality. Generous baggage allowance of 30kg per passenger. Despite the minor issues of delays at check-in at Manchester Airport and some mild chaos at boarding (not due to Qatar Airways, and more Manchester Airport ground staff), I really enjoyed my first flights with Qatar Airways. Transiting through Hamad International Airport was a breeze, despite the bus transfers and a one hour transfer layover time in Doha, but love the airport. Obviously was very much looking to the return flights, but due to cancellation due to the Coronavirus, this did not happen and flew back with Air Mauritius to London Heathrow (review to follow). The flights however will be delayed and will use them in the next 12 months on another Qatar Airways Flight, if they decline my request for a refund. In all, a great experience. Much better than Emirates for sure in terms of cost, baggage allowance and cabin service. Such a shame they do not fly directly to Mauritius - maybe the Mauritian Government read this and approve their application for landing rights on the island - it’s one, if not the best airline around.

✅ Trip Verified | Prague to Kathmandu via Doha. I was generally very satisfied about flying with Qatar Airways, and I want to stress out two positive points, that were above my expectations. Firstly, when arriving to Kathmandu airport, the weather was perfect with all the Himalayan mountain chain greatly visible in front of us. At this moment, the pilots actually made two rounds with our plane, presumably just to let the passengers admire that lovely view before landing. Secondly, I am grateful that on the way back from Kathmandu when the corona virus was already a big issue across almost whole world, the Qatar Airways realized their ordinary flights as long as it was allowed, being +- on time even in such a complicated conditions.

✅ Trip Verified | Frankfurt to Sydney via Doha. In this current tense and nervous time, I would like to thank Qatar Airways for flying my daughter home on Friday 27 March from Frankfurt in Germany (1045am Departure) to Sydney in Australia (645pm Arrival). In an environment when 98% of the worlds global airlines have grounded their fleets, Qatar Airways has stood heads above its competitors and remained firm and got my daughter home safe and sound in 24 hours. My daughter let me know all the way how streamlined and smooth all levels of service were - from check-in to boarding to arrival and quality inflight comfort and security. This airline will always hold a soft spot in my heart - for just getting my daughter home. And thats what I read when I was searching online for an airline - "We will get you home". Thank you, Qatar.

Not Verified | London to Melbourne via Doha. I would just like to thank the lovely staff at Qatar check-in at Heathrow Airport. They were very helpful and fantastic at helping me stay calm at this terrible time and made the check-in process very easy.

✅ Trip Verified | The A350-900 is the best aircraft I've experience in my entire life. The seat is really good, slightly wider than other aircraft. Talking about the experience, everything is decent, the meal is decent and enough, you have 3 choices of mains and various choices of drinks including wines. The part that I like the most is the presentation of the security message of the aircraft. Qatar Airways makes in interactive yet humorous ways to talk about it.

Not Verified | Helsinki to Delhi via Delhi. Good service from Helsinki to Doha but very busy and messy from Doha to Delhi. Overall, got a feeling that cabin crew were under great pressure and stress - not very nice for the customer. Food was okay.

✅ Trip Verified | Phuket to London via Doha. Out of 21 flights we’ve taken over the last year travelling, this was by far the best. We had 2 flights starting in Phuket. All the staff from checking in to flight crew were all super friendly. One stewardess that was excellent on our flight from Doha to London Heathrow (QR015 Monday 23rd March 2020). She was so friendly and helpful for the whole flight. So thank you again for making our flight great. The food was also really good, some of if not the best we’ve had on a plane. Loved the Caramel Mousse! The vegan option for main was very good too (the wife says). All round 2 super flights back home which is a nice ending to our travels.

✅ Trip Verified | Doha to Beirut on 13th March. The flight and service was pleasing but ground service was terrible. Check in was fine and smooth, I had two pieces of luggage with a combined weight of less than 30kgs. I was informed that I was only allowed one piece and that I had to pay for extra piece which turned out to cost 940 Qatari Riyals which is around $250 US. I proceed to the payment office where I use my credit card, everything is going smoothly until I see the receipt. The guy chargeded me 9,400 Qatari Riyals. He said that it would be refunded. I asked for a manager who explains that the refund will be done within the coming week minus the luggage fee. No sense of customer satisfaction or care not to mention the fee itself.

✅ Trip Verified | Colombo to Warsaw via Doha in December 2019. I filed a complaint 2 months ago and still no money back. The crew is great, food is amazing but the customer service on the phone is tragic. They lost my luggage on the way to Colombo, and it took them 3 days to find out what happened with my bag, no one called me or texted me. After 7 days they told me to come to airport to gather my bag, cuz they will not bring it to my hotel. I was frustrated, imagine not only I had to buy a lot of stuff but also go back 200 km (in Asia it takes you half a day). I was almost crying when they told me to file a complaint and send checks so they can refund it. And now it looks like Economy class does not count? I am very disappointed.