Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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5/10

"fly them again if the price was right"

(United Kingdom)

Trip Verified | London to Doha in economy class in December 2019. The hype of Qatar Airways must be to do with their business class Q suites. The check-in in London was nice and smooth. They have their own check in gate, rather than being part of an alliance check in. Took off on time. But it took staff 2 hours to bring out the first round of drinks which for me is far too long. Then food was served after it, but my food wasn't great all. Staff friendly enough. I would fly them again if the price was right. But it wasn't an airline where I felt it vwas a wow experience.
AircraftBoeing 777-3ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"kindness of cabin crews"

(Iran)

Trip Verified | Los Angeles to Doha, I was impressed with kindness of cabin crews, very polite and helpful. Ashmeyta was was of the staff and she was so kind and responsible, in this pandemic of Corona virus when she found that I need a mask she offered me and brought me some masks, that I really appreciate. When they found that some seats are empty they offer other passengers to change their seat for more comfortable travel. Their beverage and serving are excellent. I appreciate their behavior and extremely offer you to try this air line.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Vietnam had closed borders"

(Vietnam)

Trip Verified | Johannesburg to Danang via Doha 13 March 2020. And, back on the same route due to denied access to Vietnam who had closed borders due to corona fear. Aircraft were newer A350 and Boeing 787-8. Economy class OK and seat block granted due to my elite FFP status. All flights on time. IFE and WiFi worked well. Plugs available. My food was substandard and drinks were of very limited options (e.g. only 1 brand of beer), however they served a Cava sparkling wine in addition to a single brand of white wine offered. Lounges acceptable. They apply rigid serving due to “rules, regulations, and policy”. No true warmth to me from FA. Elite Frequent Flyers depraved 50% or more of their miles due to devalued and rigid, intransparent program. When denied entry in Vietnam they left me in transit in Danang for 5 hours. On the return they did not issue me a ticket and wanted me to pay for return ticket which I refused as they were the one accepting me in the first place. When deported back to Johannesburg they took my passport and denied full service e.g. access to drinks. They gave me the worst seats despite being Gold-card holder on BA. A most humiliating experience.
AircraftBoeing 787-8 / A350
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Danang via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"put my claim in on 1st March"

(Germany)

Trip Verified | Qatar Airways business class is great, really good service. We had a 13 hour delay coming back from Phuket to Frankfurt and the support for refunds is terrible. I put my claim in on 1st March the day after we arrived home and received a notification with a case number, since then nothing, I rang customer service and was on the telephone waiting for over 30 minutes, when i did speak to an advisor he said I would hear back within 48 hours, that was a week ago.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePhuket to Frankfurt via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very impressed by cabin crew"

(Australia)

Trip Verified | Amman to Sydney via Doha. We are very impressed by cabin crew Inoula and Catalina who served the Upper Deck, Economy, of our Doha - Sydney leg of the trip on 16 March 2020. We normally travel on Qantas and Emirates Business or First Class. We chose Qatar because it was a sudden change because of Coronavirus and Qatar Airways is also a Oneworld member. Both Inoula and Catalina were always smiling and diligent in 'walking the beat' with her torch after meals while passengers are mostly asleep. When you ask for something they offer some extras. I thought their services compare those I received at Business and First Class. I hope our appreciation can be forwarded to them asap.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmman to Sydney via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"seats being able to recline is a problem"

(United Kingdom)

Trip Verified | Birmingham to Goa via Doha. he food served to me was not great, on the return journey it was worse. The breakfast was described as scrambled egg, but mine was one big lump. The stewards were very good. However there was an incident where my glass was taken away prematurely, a sorry would've been nice. The seats being able to recline is a problem, that needs to be addressed. The woman in front was determined to use her body weight to get the seat as far as back as possible. Luckily she was understanding and moved the seat forwards, but not so was the lady next to me on the 1st part of my return journey, who wouldn't even speak to the stewards let alone move her seat.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Goa via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"business seats are the best"

(United Kingdom)

Trip Verified | I had the pleasure of experiencing the A380 from London to Sydney via Doha. Their A380 business seats are the best - hands down. Their business seat plus their level of service is divine! The customer service from booking in and all the way to lounge is sublime. I would happily recommend them!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Sydney
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin crew polished and polite"

(Romania)

Not Verified | Bucharest to Sydney via Doha. I fly Qatar as my airline of choice when I can and have flown them many times, but this is my first review on this platform and just for one flight on one of their A380s, despite having flown on them numerous times. I choose Qatar purely because it is the one airline for me that has a benchmark of standards that are consistently applied across its cabin staff in particular and the aircraft in service. I know that if I fly a smaller A319 from Bucharest to Doha for example or an A380, 777 or A350 long haul, that the cabin crew will be just as polished and polite on each service and the aircraft turned out immaculately. I have flown Qatar in economy and Business, but I am yet to try their First Class product. I have tried the Q-Suite on the 777-ER and for me, that is better than many first-class products on other airlines so no need to try first class!! I am looking forward to flying on the A350-1000 in a few weeks time and will continue to fly Qatar where I can, for me they are the benchmark airline in the industry for onboard service. The one downside for me is their Rewards program which I think is very rigid and overly taxing in terms of reward points they charge for upgrades etc and what they give as rewards. I think they can be more generous with their Privilege Club members, as there are far better rewards programs out there, this is the one area they let themselves down.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBucharest to Sydney via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best business class flight ever"

(Norway)

Trip Verified | Bangkok to Oslo via Doha. This must be the best business class flight ever. The Qsuites from Bangkok to Doha is just an amazing creation. The excellent seats are really comfy, fully flat and transforms into something like a closed cabin. Gives you a privacy that is highly valued. The food is really excellent as well and served when you ask, allowing you to eat and sleep when you want. Boarding, departure and arrival on time - well organized. From Doha to Oslo the A350 did not offer the Qsuites but the seats were excellent and so was service, food and all the "extras" that Qatar offers their customers, like the pajamas. Nice touch. The connectivity was good and they offer you a free period and thereafter payment, I don't mind paying a bit for good wifi but the charges were a bit on the high side. Otherwise perfect.
AircraftBoeing 777-300ER / A350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Oslo via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"Hyderabad to Doha was with Indigo"

(United States)

Trip Verified | Hyderabad to Dallas via Doha. Qatar Airways service is good. But I was disappointed that the Hyderabad to Doha sector was with Indigo and they didn't provide a blanket to cover.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Dallas via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no