Qatar Airways

✅ Trip Verified | Absolutely top inflight service by friendly and smiling crew, great inflight entertainment, new aircraft. Catching the connecting flight in Doha was an overall pleasant experience - the airport, although quite crowded, did not feel stressful, and there was always someone from staff nearby to ask for help if necessary. I am already looking forward to my next flight with them!

✅ Trip Verified | We have been using Qatar Airways quite a lot and we are happy with the airline. My wife booked a flight to Europe about 15 months ago but due to lockdown she opted for the credit and about a month ago she asked for a refund. We emailed them asking for refund, the voucher was attached to the email. No response received. We called customer service, we spend 2 hours on the phone but couldn't action the refund instead they told us we will send you an email and ask for banking details No email received within 2 weeks. Called them yesterday; after 2 hour 14 min on hold the call was disconnected. We emailed yesterday to a few email addresses and we lodged complained via my wife's account. Today an email was received stating; With regards to your concern, please be informed that we have shared your correspondence with our Digital Team.

✅ Trip Verified | Award ticket from KGL to CPH via EBB and DOH on 18/8-2021. Thought I could upgrade from Economy to Business, but their Privilege Club is further degrading and has abolished that option. Nowadays, it is almost impossible to pay and book online due to increased security causing it to be a several days’ project to issue a ticket. Award tickets cannot be booked without instantly paying taxes. And, online payments could not be effected from Rwanda due to code/country problems to receive OTP. Thus, even temporarily bookings can’t be made unless done directly by QR over phone at higher fares and lots of troubles involving use of other people’s credit cards. Check-In in Kigali easy, though must be in Airport 4 hours prior to departure due to Corona prevention measures. Granted Lounge access to Pearl lounge which is acceptable. Must pay for luxury beverages. But a variety of hot food and snacks offered makes up for it. All flights on B-787-8. Long haul Economy Class QR is top notch and matches economy+ on other airlines. They have improved economy class services since I travelled with them last time; 18 months ago. FAs are attentive and extremely concerned of elite travellers like myself – I have a fainting Gold Card, but was addressed by name throughout I was given the best seats possible in economy among options provided. Drinks were offered frequently. Call bells responded to quickly. Three choices of hot food on every long leg: plenty of it, and I got more if requested. No seafood, mutton, fish or exotic meat offered. English breakfast without bacon? Salads average and desserts were excellent. Sparkling wine (Cava) and wines. Beers offered are still embarrassing: only two, similar, dull lagers offered: Stella Artois and Budweiser – Heineken has gone but that does not add to the repertoire, anyway. The leg DOH-CPH offered two meal rounds. First, a Champagne brunch (3 meal options). Then, a heavy sandwich prior to descend. I was given 3 seats through seat-block for elite travellers. FFP-lounges in Doha are temporarily upgraded to become the Al Mourjan - even for economy travelers with card status. In CPH my luggage came out as the first. A pleasant travel. About as good as it gets in Economy.

✅ Trip Verified | Kathmandu to Philadelphia via Doha. Marvelous, very comfortable and good hospitality. On Time. Qatar Airways is most preferred Airline in Nepal and especially in my school Modern Indian School, Kathmandu, Nepal.

Not Verified | Exceptional cabin staff this time. I used Qatar Airways for my annual visit to my family in Germany. Yes - the check-in service at Frankfurt Airport could have been organised a bit better, I had to queue for ca. 45 minutes. However, I give 5 stars because the cabin service was excellent, especially during the last leg of my journey, e.g. from Qatar to Johannesburg. The stewardess attending to me responded to my queries with patience and friendliness - certainly relieving some of the stress so typical for long-distance travelling.

✅ Trip Verified | It is really meant to fly as the service for the customers so immense and caretaking. The hospitality with pride for anyone who really matters either business class nor the economy class. I suggest anyone try Qatar Airways.

✅ Trip Verified | I contacted the Qatar Airways Call Center in March 2020 to cancel our int’l flights due to the pandemic and border closures. Turns out, they never processed our flights voucher credits properly (which they admit but still no resolution) and 18 months later we are still waiting. When you call the CC be prepared to be on hold for up to 1.5 hours if you can get into the queue. Numerous attempts to contact/resolve and still nothing. July 2021 CC sent Doha Sr. Mgmt a priority ticket to investigate and was told to call back in 48 hours. Nothing. Then told wait 10 days, then until after the holiday in Qatar, then the CC rep says you will have your new voucher numbers by July 31, 2021 by email. Nothing. Called Aug 14 2021 for update, nothing. Told that CC just initiated a second priority ticket to Doha. They couldn’t properly register my new email for communication (it’s changed since original booking). We are out of a lot of $$. 18 months later and still waiting for our voucher numbers that we are entitled to so we can rebook.

✅ Trip Verified | Excellent services, due to local lock downs in Bangladesh and lockdowns and red listing in the UK we had to change our tickets multiple times. Each time Qatar Airways changed the dates and gave us options that would cost no additional charges (well we had to be £23 total for 5 tickets being changed!) On boarding and landing service was excellent considering all the COVID restrictions. We did notice they had less staff members than previously but the did their jobs well.

✅ Trip Verified | I cannot fault this flight from Dubai to San Francisco via Doha. I chose to route via Doha instead on another airline direct based on reviews of the Qsuite and service. I was not disappointed. Easy connection in Doha with fabulous airport and lounge before the 15 plus hour to SFO. Q suite is spacious, I am 6ft 3. The wifi is good, the airplane a new 350-1000 quiet and beautifully fitted out, amazing service from the cabin crew, always answered the call button within 20 seconds, were charming and worked tirelessly. The food was superb, lobster salad, chicken machbous, cheese board all with amazing champagne brut and rose, claret, a cracking Beaujolais etc. All backed up with large 22 inch tv with music and films galore. I never sleep on planes but this flight slept 4 hours on comfy bed with White Co pj s, slippers and Brics washbag. To me and I have flown 40 years in premium class including Concorde this was best business class by far. Well done and I will use you again.

✅ Trip Verified | We travelled on the QR260 flight from Warsaw to Doha on the 1st August 2021 en route to Maldives and had the most wonderful experience. Despite travelling in economy class we've been given a truly first-class treatment by a flight attendant named Petra. She's been attentive, professional, and truly went above and beyond our expectations. Despite the Qatar Airways app not registering our meal preferences, we've been sorted by Petra in no time at all and with a big smile. Outstanding!