Qatar Airways

Not Verified | Frankfurt to Brisbane, transferring in Doha, Qatar. (30/06/2022) Due to a delayed arrival in Doha our bags did nor arrive at our end-destination Brisbane airport. Since we have arrived in Brisbane, we have tried to contact the airline in every possible way. Still, we have not been able to reach them after one week of lost luggage. We have not received one single update since our luggage got lost, although the baggage service assured us it would take maximum 72h until our luggage will be sent to us. Also claiming our lost luggage directly at Brisbane airport baggage service and filling out all the necessary paperwork has not helped us in any way. Now that 1 week has gone by without a single mail from Qatar to update us, our patience is at its end.

✅ Trip Verified | I found the seating on their B777-300ER to be extremely uncomfortable (17 inch wide seats crammed in a 3-4-3 configuration) with worn out seat cushioning and cramped leg space with the most unfriendly, inattentive, and careless cabin crew I have experienced. Another disappointment occurred when they tried to cancel my wife's business class ticket without notification. When I called, I was lied to and told that the flight had been cancelled due to operational issues, but when I asked them how come our coach tickets on the same flight were not cancelled, they could not explain. They cancelled and re-booked my wife's ticket in excess of 6 times requiring me to spend hours upon hours on the phone with their Customer Service Center in Doha. This went on and on for 5 days until I was finally able to rescue my wife's original itinerary for the alleged flight that had been cancelled (QR 726) but was now somehow reinstated. And even when they tried to make amends and promised lounge club passes for my family upon arrival in Doha, upon arrival there were no club passes nor any entries in the PNR record locator. To say that my experience was underwhelming is an understatement.

✅ Trip Verified | Almost everything is perfect. Flight from Bangkok to Doha was delayed for 2 hours but on chekin we were offered food vouchers. Great experience over all. Definitely will choose again to fly with Qatar Airways.

✅ Trip Verified | Flew Philadelphia to the Maldives with a layover in Doha roundtrip in business class. The flights meant to be with QSuites, but due to last minute equipment changes, 3 of those flights did not have QSuites. Still, the service, food and seats were enjoyable. I was pleased the final flight from DOH-PHL was equipped with Q Suites. Really nice product. However we boarded late, sat on the plane for over 2 hours prior to takeoff due to a “cargo issue”. My flight attendant was forgetful and failed to bring half my meal, the coffee or cheese plate I requested, pajamas. The flight attendant on my husband’s side was great though. Our bags never made it out of Doha. The agent promised my bag would be delivered to my home the following day. However the bag never showed up. I sent a message through Twitter and was directed to contact the baggage dept via WhatsApp. Still no response 28 hours later. I went back to Twitter and was then directed to contact baggage dept through the “live chat” which is a joke. 27 hours later and still no response. Back to Twitter and was told “these things take time”. So nobody will tell me where my luggage is, how to submit for reimbursement, can’t get a response from any of the relevant channels, can’t speak to a live person.

✅ Trip Verified | Our flight from Amsterdam (1-July) was 3 hours delayed due to staff shortages in Amsterdam airport security. Upon arriving in Doha on the 2-July, we had to quickly transfer to our connecting Perth flight. We were assured that our baggage would make the flight . When we arrived in Perth, our baggage was not there. We made a claim with the baggage handling service (Menzies). They said they would email us the next day - this never happened. We made a similar claim with Qatar but their lack of response with dealing with our missing baggage has been terrible. After 3 days Qatar has not been able to locate our baggage or supply the last known location. The baggage department does not answer the phone, their email, or their WhatsApp chat function. We have no idea whether we’ll ever see our baggage again.

✅ Trip Verified | Our flight was delayed from Kuala Lumpur so we had to transit for more than 24 hours in Doha. The airline did not inform us we had to apply for visa and so we wasted almost two hours trying to apply online. They gave us a three star hotel to stay in and bus for airport transfers during our unwanted stay in Doha. Cabin service were ok. I was travelling with family (my husband, daughter and I), but only two of us was in business class due to limited seats availability. We couldn’t enter the Al Mourjan lounge as a family.

✅ Trip Verified | The flight itself was fine however dealing with our baggage which they lost has been absolutely terrible. When we arrived at our final destination our checked baggage (along with 25+ other passengers) was missing. After 3 days Qatar has not been able to locate our baggage or supply the last known location. The baggage department does not answer the phone, their email, or their WhatsApp chat function. When I got ahold of someone in the reservations department they told me “these things take time.” We are extremely disappointed with the service from Qatar.

✅ Trip Verified | Staff were slow in response but friendly. The frustrating thing is that no one checked the hand luggage sizes. They were well over 7Kg and some customers had more bags then the one. The overhead lockers were very full. This meant I had to store my cabin bag (weight 5Kg) 8 rows away. Almost impossible to get to once we had landed and people were standing up. If you are going to police the weight of luggage, be consistent.

✅ Trip Verified | Very poor experience, delayed flight and missing baggage. I was told I’d be contacted but was not. I was given a number to call no one answered. Baggage is still missing for more than 72 hrs nobody has bothered to call and provide any form of reassurance.

✅ Trip Verified | My husband and I are flying back from Turkey tonight via Doha and Qatar Airways have seated us at totally different seats/sides of the aircraft. We checked in at Bodrum and had a connecting flight so we were issued with two tickets each. I did not check the seats when we got our tickets. The first short 4 hour flight was fine. We sat together and had a good flight. But once we boarded the long haul flight we were told to sit in different areas.