Qatar Airways

✅ Trip Verified | Cancelled flight to Cardiff by Qatar was not compensated for and led to an additional 8 hour trip with extra costs. It was a great looking flight initially but the reality is I’m flying via Heathrow and will be further out of pocket and face 36 hours of travel. No upgrade offered, nothing except Doha accommodation. Last year we had 24 hours in Doha as a result of poor connection time frames and this year we ran to the connecting flight. Qatar Airways let us down with their schedule changes and optimistic connection time allocation. No matter how good the flight , customers don’t want extra travel time and costs, time in Doha or cancelled schedules and if those things do happen it is very much appreciated when airlines understand that.

✅ Trip Verified | Istanbul to Denpasar via Doha. All flights very comfortable with nice and friendly cabin crew, personalized interaction, pyjamas provided from Doha to Bali and return, nice amenity kits, flat-bed seats. Lounge in Istanbul with poor seating. Got the "R" type ticket which is their promo business fare, good value for money. Meal was ok, with Arabic touch and they had two kind of sweet wine which I liked much. Lounge in Doha with large rest areas and with large selection of dinner and breakfast buffet. Wifi was free for 30 minutes but only few Mb and for a fee of 5-20 USD for up to 100 Mb.

✅ Trip Verified | Kigali to Ho Chi Minh City via Doha – both flights on time – I sat in seat 2K on both flights (B787-8). Lounge access smoothly provided in KGL and DOH and they were both excellent. All Boarding Passes issued at Check-In in Kigali. Online check in possible but constitute a nuisance as the BP issued are not respected/valid in KGL. Flights from Central Africa are derouted from KGL to DOH which cost some 2-3 hours additional flight time due to flight ban over UAE. Pre-departure drinks offered on both flights. Inflight entertainment was not working properly so had to change seat (1st flight). FA and service onboard good, but food is poorer than before. E.g. no beef or fish are available. Lamb chops appeared to be some tough meat. Drinks are fine but sparsely loaded (they ran out of 2 beer brands and remained with Heineken only). No ice-cream. Doha-Saigon leg was a perfect flight, the FAs were fantastic, very proactive and truly caring. Food was much better on this leg as compared to the previous. Got a delicate cod as main dish. Morning breakfast was surprisingly good as well – fish congee served with fresh chilli and soya sauce and fish sauce was available. Received pyjamas and amenity kits. Got loads of frequent flier miles which were updated on my Privilege Club account immediately after landing.

✅ Trip Verified | I booked a return flight with Qatar Airways from Sydney for a family trip to France. We had a good experience on the way to Paris and at Doha airport, flying with our young children. Our return flight was a morning flight at 8:55am from CDG airport. We had checked in online the night before. Due to a series of issues at CDG airport we arrived at the check-in counter at 8:10am, late for check-in, which closes 60 minutes before the flight. I immediately attended the Qatar Airways desk, where I explained the situation to an employee. The only response I obtained was “you cannot get on the flight, we will put you on the next flight”. There was no attempt on behalf of the employee to problem-solve or to offer us solutions to get on our flight. At my insistence, she contacted the gate staff and again stated we would not be able to board the flight. At no stage did the employee suggest that part of our travelling party could board the flight with hand luggage only as we had already checked in online. This would have been a helpful suggestion allowing us time to reorganise our luggage and take essential items. However, the employee did not have a friendly or helpful approach, seeming to just want to put us on the next flight which was 14 hours later and would cost 2200 euros in fees. This was not an option for our family. I asked if my wife and the children could board with hand luggage only. The employee replied that it was too late. I insisted that she call the gate to see if this was a possibility. She called the gate and then told us again that it was too late, that the gate closes 20 minutes prior to departure and it was now 8:30, 25 minutes prior to departure. The employee stated that it would not be possible for us to reach the gate in five minutes- again no help was offered and her attitude was bad. At this point, we discounted her advice and ran to the gate as fast as possible with our two young children. This was a difficult experience for them and they were crying. If the employee had informed us of this option even 10 minutes earlier, we would not have had to rush as much as we did. Luckily the CDG airport staff were very helpful and my wife and children were able to get on the flight with our hand luggage. I returned to the Qatar Airways desk to re-book another flight in the evening. When I checked-in in the evening, I had to deal with poor customer service again. I have contacted Qatar Airways customer service on several occasions in the past month but their responses have basically been ‘we are very sorry about this’ but they refuse to offer any compensation or explanation. I will not fly with Qatar Airways again, which is a shame because their inflight services were pretty good but the staff at Paris CDG airport were nasty.

✅ Trip Verified | Munich to Kuala Lumpur via Doha. Efficient checkin at Munich airport, below average BA lounge. Flight to Doha using the new Qsuite, which was fabulous. Spacious, well laid out and very private. Food drinks and service top notch. 2nd leg on the 789 not that pleasant. The usual problems on the 789, noisy and very dry air. Service and food good as always on Qatar Airways. Had to ask for a fast track immigration card for KL airport, staff was a bit reluctant giving it to me, and I was the only one who had one. KL immigration can take an hour at that time of the day, so I do not understand why they are so stingy with the cards.

✅ Trip Verified | Booked my Morocco trip months before my vacation but a week before that I received an email with a revised flight schedule for the return flight. I had to make an international call to Qatar’s customer service in Doha as their local office has limited service hours. Found out that 1 of the connecting flights from Casablanca to Hong Kong got cancelled. Qatar refused to compensate for the loss. I had no choice but to cut short my vacation. On the return from Casablanca to Hong Kong, it happened to hit the worst typhoon in Hong Kong, so I ended up stuck in Doha airport for 17 hours while they keep delaying the flight time. There was no support at the airport, just told the passengers to wait for a while longer and asked people to go from one service counter to another for information. When they finally decided to delay the flight for another 8 hours, it was another 1.5 hour wait for them to arrange hotel accommodation. I spent 8 hours waiting at Doha airport from 5am until 1pm. They explained there were over 300 passengers waiting and that’s why it’s taken longer to arrange hotel. But that could be avoided if they announced cancellation of the flight earlier.

✅ Trip Verified | Najaf to Montreal via Doha. The staff at Najaf airport were rude, I had a carry on and a backpack but the staff wanted me to have the carry on only (not the backpack) - I had to buy a new bag and put my two bags in one bag. I thought it’s the Qatar Airways policy but then I saw people in Doha carrying two and more pieces as carry on. The staff at Najaf airport was really rude and has no customer services skills

✅ Trip Verified | I was very fortunate to have flown Qatar airways flight QR832 Doha to Bangkok on the 20th September 2018. After such a long day flying from Santorini to Athens, then Athens to Doha, I have boarded this QR832 to Bangkok and I received a very warm welcome from the flight attendant in upper deck section where I had my seat (30A). After she learned that I have had a few connections beforehand and I was very tired, she has done everything in her power to make my flight the most comfortable. This was my most comfortable experience flying in economy class ever. Unlike most other economy class experiences that I felt like it's never ending. I'd love to fly business class with Qatar in the future and enjoy this fantastic service.

✅ Trip Verified | Helsinki to Hong Kong via Doha. My experience 4/5 stars. The first flight everything went well, on time, polite staff, no problems. Second (DOH-HKG) on Sep 23, very good meals, good flight entertainment, on time, big remark on the Spanish attendants, very helpful and polite, specially a girl who treated us like VIP customers. I dont give a 5 star for the following reason, my luggage arrived broken! Went to the office in HK and they forced me to take 500HKD (54EUROS) for my bag, otherwise I needed to wait 2 weeks to get the money back in France. I think this is bad customer services, some airlines give you a new luggage right away. Here in Hong Kong everything is very expensive, with that amount we could not pay a new bag. In general is a good airline, they just need to take better care of their customer service on land..

✅ Trip Verified | It was my second trip with Qatar Airways and it was better than my first experience, it seems that they have taken some of my advice and made the journey more enjoyable. The flights were punctual, the FAs were nice and friendly, the IFE was using a very responsive touchscreen device (it was a joy to use) and had lots of options of movies to choose from. The toilet in the flight from Doha-Paris was actually one of the nicest toilets in any airplane I have ever flown with. The meals were delicious. I really have nothing to complain about, it was the almost perfect flying experience.