Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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9/10

"overall were delighted"

(United Kingdom)

Trip Verified | Cardiff to Doha via Bangkok. The opportunity of flying from my local airport to Bangkok via Doha on Qatar Airways was too good to miss. Despite officious behaviour of some Cardiff Airport staff who did their best to upset my autistic son. We opted for economy out and business back and overall were delighted, the value for money offered by economy was excellent and must put some business class offerings to shame. The business class on return was superb, the cabin staff were excellent and keen to chat with my self and my son who appreciated being treated like an adult and being allowed to choose what he wanted from the menu. The flight was full both ways so I hope this service continues despite the rough and ready ground service at Cardiff which was the exception to that we encountered elsewhere on our journey.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCardiff to Doha via Bangkok
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Service was excellent"

(Qatar)

Trip Verified | Delhi to Doha. The airline is amazing as I have been flying with Qatar airways ever since. Service was excellent, but only the exception on this trip I was disappointed that the cabin crew have chit chat with one guy for good 5-10 minutes while doing the meal service, and was not bothered that there are some passengers waiting. Given that I was seated on the last row, maybe the lady crew was thinking that it is fine to have some nice chit chat while keeping other passengers, which makes me a bit irritated. I decided to go back to sleep since i am not so sure if the lady is planning to give me my meal or not, after few minutes she tap my shoulder and asked what would I prefer for breakfast, i mentioned non-veg meal, but since she is not listening and gave me a non-veg meal.I was about to tell her but as soon as I receive my meal, the lady continued with the chitchat. I decided to just have the bread and tea. I would recommend to brief the crew to maintain to their professional image, chit chat is nice but it should not bother or affect other passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Doha
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"A380 seat was comfortable"

(Malaysia)

Trip Verified | London to Kuala Lumpur via Doha. LHR to Doha was great in A380, seat was comfortable, IFE was super but what stands out was the service by the crew. Food was alright, nothing special, but I did end up feeling rather hungry in transit. Doha-KUL was awful on A340, crammed, people wanted to sit with other family members and disrupted the seating set up for others. In the end, I was made to move because a father and his son wanted to sit together. Made to sit on aisle seat at 4 in a row. After take off, a flight attendant came to deliver and by hand luggage from where I had sat and stowed it. Nice gesture but a little bit indifferent at my displeasure at having to move from my booked seats. Uncomfortable seat, IFE temperamental. Food was okay. I would order special diet/meal next time.
AircraftA380-800 / A340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur via Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"great experience onboard"

(Japan)

Trip Verified | I flew from Tokyo to Casablanca via Doha and back during June and August this year. I was very impressed by the on board facilities overall. My special request for the food was approved and it was good. The flight attendants were fairly attentive and the arrival was on time almost all times. The problem was off-air when they changed the schedule 4 days before the travel, because they cancelled one flight from Casablanca to Doha in the afternoon. I had to stay in airport in Casablanca for 10 hours and no courtesies were offered for the trouble although I am a privilege club member. Overall, a great experience onboard and terrible experience off-board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Casablanca via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Offered an upgrade"

(Switzerland)

Trip Verified | Denpasar to Doha. Offered an upgrade to Business class, but mentioned in the fine print that this is not luggage allowance and comfort equal to a business class ticket. Bieten ein Update auf Business clas an leider wird im Kleingedruckten erwähnt dass nur der Sitz nicht aber Gepäck und Confort gleich einen Business class Ticket entspricht.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDenpasar to Doha
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"steward was just fantastic"

(Australia)

Trip Verified | Sydney to Cardiff via Doha. Speedy boarding, left on time, food good, entertainment easy to use and extensive, seat bit more comfortable than usual economy seats. I particularly want to mention the air steward who was just fantastic. So courteous and helpful, he gave exceptional service. Got an upgrade from Doha to Cardiff. Thank you Qatar!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Cardiff via Doha
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best travel experience"

(Qatar)

Trip Verified | Doha to Muscat return. I would like to express my the best travel experience which I had two days before. Wonderful experience. The flight quite amazing, Seat space and all experience are amazing. Thanks, Qatar Airways for providing the best travel experience.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Muscat
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"amazed by the attention to detail"

(India)

Trip Verified | Flew Doha to Goa. Great airline, with a great service. Truly amazed by the attention to detail. Cabin crew members excellent as always, and inflight entertainment - Oryx One was good, but could have been better. Overall, a great experience. Looking forward to flying again with Qatar Airways.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Goa
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew is professional, attentive"

(South Africa)

Trip Verified | Milan to Cape Town via Doha. You have to be "picky" to fault anything on Qatar Airways : cabin crew is professional, attentive, they cannot do enough for you, food is good, aircraft are clean, everything seems to be working almost perfectly. Perhaps more free WI-FI on board would be a bonus.
AircraftBoeing-777 / 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMilan to Cape Town via Doha
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The best of the best"

(Australia)

Trip Verified | Perth to Munich via Doha. The best flight I have ever flown. The flight from Doha to Perth (A380) was simply fabulous in many if not all ways. The flight was new, beautiful, with very comfy seats, lovely food and amazing entertainment system. The crew members were really caring passengers and professional. They were present throughout the flight. The best of the best!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Munich via Doha
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes