Qatar Airways

✅ Trip Verified | Dallas to Kathmandu via Doha. I am satisfied with the flight experience. Ground service experience was very bad at Dallas baggage size was a big deal. The staff was not bothering to put an extra effort to put my luggage in the size measuring container once the wheels of luggage obstructed the baggage to fit in - I managed the wheels after that the luggage fits in and she gives a smile and says you dont have to pay for this now.

✅ Trip Verified | Doha to New York JFK. Excellent flight on a refurbished aircraft that has completely changed the business class travel experience on this route by creating a sense of big space while providing much needed privacy. On previous travel on this morning flight from Doha to JFK, the plane had a 2-2-2 open layout -- affording no privacy at all while being crowded, having to jump over a passenger if you were not on the aisle seat. Now, the new Q-Suite layout has changed all that. The configuration is 1-2-1, some seats face the back of the plane. There is a "door" that seals off your little cubicle equipped with all you need - plug and charge points, large pull out desk table to eat and work on, counters to keep your possessions, a hook to hang your coat, a cupboard for your footwear, reading lights, duvets, pillows, a large TV screen with numerous entertainment choices, and a seat that adjusts in many ways including lie flat. I was able to sleep several hours in absolute privacy in a window seat, 3A. The flight attendants are drawn from many countries of the world and they speak English well. There was a very large menu of food and drinks - cards listing them provided. Qatar provides meals and drinks on request throughout the flight. I am not partial to this form of service. One has to either call the flight attendant or go to the alley to place one's order -- they are delivered to your seat. Overall, the quality of the food is so-so but you are bound to find something that you fancy. Too much effort goes into laying the table cloth and the folded napkin across the waist and setting the place and cleaning it, time and again. Qatar is having an outsize impact on the environment by being so extravagant with their on-demand food and drink service. The flight was smooth and arrived on time. Choice of hot and cold towels were offered at take off and landing. Amenities kit was a hard shell bag, pink in color. Arrival was at Terminal 8 at JFK which is very good compared to the other terminals - in terms of space, facilities, and quickness of official services. I arrived alert and rested.

✅ Trip Verified | Kolkata to Doha. Smooth and comfortable late, late night flight in a window seat with very attentive service. The flight leaves Calcutta at 3:15 in the morning. Boarding was a bit tentative as passengers had been let into the aero bridge but the aircraft was not yet ready to board. Was welcomed on board, shown to seat, and coat taken to be hung in the closet. The spacious cabin was clean and designed in a 1-2-1 layout. Hot towels, welcome drinks, menu card, and an amenities package provided. Nicely groomed flight attendant from Chile was engagingly talkative! A large entertainment system was on offer including films from all over the world. Lie flat seat provided good sleep on this less than five hour flight and on waking up saw a beautiful sight of dawn breaking behind in the East. Breakfast had been selected in advance - an Indian vegetarian dish. It was served at the time requested. It was the only negative aspect of the flight - the food looked ugly, it was overly salted, and the ingredients could not be identified - virtually inedible. On arrival, the front door opened to a dedicated air bridge for biz cabin passengers to disembark. Departure and arrival on schedule. A very high quality product save for the meal. An excellent flying experience!

✅ Trip Verified | Doha to Hong Kong. Early morning departure the route has the new QSuite product. Entertainment system has a wide film choice but the TV selection is poor, the food choice was also poor but the service is excellent. My ticket was bought as CX on their code share operation so the price was competitive.

✅ Trip Verified | Zanzibar to Doha. Late afternoon departure from Zanzibar. The aircraft was an Airbus 320 with old-style Business class seats. I had a window seat in row 2 of 3. The flight was just over 6 hours long and I felt terribly uncomfortable for the whole duration of the flight. When the seats in front of me were fully reclined it gave a claustrophobic feeling and it was very difficult to get up from the seat. It would have been okay for 2 hours but not for 6. The service was a little confused with two FA’s for a full Biz class cabin (12 pax). iPads delivered for entertainment but very limited selection.

✅ Trip Verified | Clark to Boston via Doha, the flight from Clark to Doha was lovely. Unfortunately, there were some problems at the gate for the flight to Boston in the Doha airport, such as a seat reassignment due to a supposed change in aircraft (which does not seem to have occurred after all), boarding which was delayed by about 40 minutes (which led to a departure which was 40 minutes late, too), and a staff member in charge of boarding who appears to have been angry at some passengers for not showing up only when their zone was called, despite her not audibly calling anyone up for boarding after the initial invitation for business class and special assistance passengers! The cabin crew for this particular flight were outstanding and made up for the issues with the ground staff! This particular flight featured quite possibly the worst turbulence I have ever endured in my life--and I once flew through a typhoon. The flight attendants managed to serve us meals during one of the bumpiest parts of the flight and did not drop or spill anything. They continued to smile and politely ask passengers if they needed anything else. One even offered me a special meal which another passenger had not shown up for! I am a big fan of Qatar Airways--so much so that I endure 8 hour long layovers in Doha every time I fly with them, just because the experience is wonderful every time. The food is delicious, creative, and plentiful. It's also often the cheapest ticket! This time for example, my round trip ticket was for less than $900! But this time in particular, I felt that they went so above and beyond.

✅ Trip Verified | Sydney to Helsinki via Doha. Everything went as expected with Qatar but where has the boarding music gone? In my opinion, quality and amount of food has gone down. What is the point in amenity kits apart from the ear plugs and eye shades, does anyone use the socks and how many people brush their teeth on flights? Being a privilege club member I have nearly always taken advantage of the email offers to upgrade 1 or both legs of a flight for a very reasonable price. On this flight I thankfully read the offer through and noticed lounge access is not included and I dont see the value anymore in upgrading. 2nd leg of Doha-Helsinki was less than 1/3 full and business was completely empty and soon they will be upgrading the aircraft to A330 from Boeing 787 from Helsinki.

✅ Trip Verified | Brussels to Bangkok via Doha in June 2018. Flight from Brussels was delayed for an hour so I arrived Doha Airport at 1.35AM and missed the connecting flight departed at 1.40AM to Bangkok. I rechecked the flight schedule and thought it was possible for me to catch the other flight to Bangkok at 2.25AM; however, the ground staff told me to fly to Bangkok at 8AM because no foods were loaded for me. At 3AM, the other ground staff allowed me to sit at the lounge which had very little food. I spent more than 6 hrs at Doha airport without a proper meal.

✅ Trip Verified | Amsterdam to Bangkok via Doha. Flights were on time and seating, meals and the service were good. I usually book cheaper options and disregard Qatar Airways but to be honest I would fly them again.

✅ Trip Verified | Montreal to Doha. On aircraft the staff took my baby stroller and when I asked for a tag number for the stroller the guy told me that “we have cargo problem and we can’t give a tag for the stroller right now but we will make sure that you get back your stroller at the gate on arrival”. On arrival there was no stroller and I complained at Qatar airways office at Doha airport directly after arrival before leaving the airport. Since October 4th, I was trying to keep in touch with the baggage service team. I called many many time and every time they answered that they are waiting for the Montreal team to answered. Finally, the day before my flight back to Canada they told me that it’s not Qatar airways liability that I miss the stroller. I agree that I have to have a tag number but if the staff told me that they cannot give me tag number because of the cargo problem that they have what I can do except trusting them. Most of the staff were amazing but I didn’t like how they were procrastinating and left me for only few hours before my next flight and tell me that they’re not responsible.