Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
8/10
5 star Skytrax Rating
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9/10

Qatar Airways customer review

(France)

Paris to Doha Business Class 15 August 2014. As always with Qatar Airways the crew and flight attendants were excellent. The service as everything else about the flight is on a good or excellent level. Difficult to find better ratio quality/price at least on this route Europe to Asia/Pacific.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(South Africa)

Economy from Cape Town to London via Doha. Extremely pleased. New 787 to Doha and found it very comfortable good leg room quiet and spacious overall. Older 340 to London but again comfortable and spacious. Easy transfer at Doha in the new airport. Staff on board very helpful and attentive. Food ok - but the hot snacks rather unpalatable. Recommended for the price and comfort. Both flights completely full.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Australia)

Flew Perth to Doha to Manchester return which I do a few times a year. The planes where all very clean we flew an A330 and B777. The seat quality was one of the best I have had. The biggest let down for me and why I will not be using Qatar again was because I am an emerald one world flyer I was greeted by a member of the cabin crew who took my meal order only to find when the meals were served I was asked again as my preference was no longer available. I explained I had made a previous order being an emerald member. This was also the case for the fast track lanes at passport control no fast track passes handed out which it states in the one world privileges. Doha airport is so much improved easy connections and very clean and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qatar Airways customer review

(Italy)

MXP-DOH (A320 business): Flew the refurbished A320 with the new flat-seat beds. Very comfortable to sleep on but the overall lack of space (as this is a narrow-bodied plane) makes you feel very close to your neighbours on either side. Service was rather disorganised with crew going back and forth constantly. Flight attendants were not rude but tended to be mechanical - this was a general impression I had on my other flights with Qatar. DOH- SIN-DOH (787 business): Amazing plane. Occupancy was low for this sector making an already spacious cabin seem more spacious with the seats very private. Lots of space for storage and seat was great for sleeping. Crew this time was better professional but not friendly apart from the cabin director who seemed genuine in welcoming people aboard. This is probably my favourite plane so far (better than the A380). DOH-MXP (A330): old plane with average seats (inclined flat seats not very comfortable for sleeping) washrooms were not very clean - the worst leg of the entire journey. The 'highlight' of this flight was excellent service from one Thai flight attendant: helpful and friendly. Overall: I found Qatar to be a well-priced airline offering good competent service. Food was above average (better than BA worse than SQ/Emirates) but portions were small (and I'm not a big eater). In- flight entertainment was a bit limited and the touch-screen controls were not the most intuitive and responsive. Plus with Qatar part of the Oneworld alliance - there are more opportunities to accrue points. Downsides: the shared Sala Montale lounge at Malpensa is depressing. Furnished well but lacking in refreshment offerings; delays for transfers at DOH. Still will probably fly Qatar again if the opportunity arises.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Pakistan)

Flew 2 sectors: Islamabad - Doha QR615 Doha - Manchester QR23. 1st sector on 773 - very clean and well maintained cabin excellent IFE and very welcoming and attentive cabin staff flight very smooth and superb landing at Doha. 2nd sector operated by A333 aircraft cabin clean and well maintained - comfort levels very good for a ~9 year old aircraft A7-EAH IFE acceptable needs upgrading. flight was smooth from take off on schedule to a normal landing before time. Arrival at gate was delayed by ~ 30 min for no fault of the airline rather due to a 'hoax' which was dealt with in an excellent manner by the authorities and exceptional professionalism demonstrated by the flight crew as well as the cabin crew. Only drawback was that the breakfast served on both sectors though well prepared was exactly the same.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

Have flown Qatar Once round trip from Dubai to Bangkok would want to fly with them on trips to the U.S. but they have no stopovers in Europe to break-up the flight. Could not sit on plane for 15hrs. Service was great food was good overall equal if not better then Emirates at a cheaper price. Would fly again if flight no more than 7-8hrs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Qatar)

DOH-IST Airbus 330. Food and beverages very good staff attentive. The movie choices were disappointing - being very old for the current months entertainment suite.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

Flew LHR-DOH-RGN HND-DOH-LHR. The LHR-DOH was on a refurbished A330 so the flight was pleasant with a good sized IFE screen and a sufficient selection of films. However the letdown on this flight was the catering which was a running theme throughout all of the flights as well as the attitude of the cabin crew who looked as if they did not want to work. The DOH-RGN flight was good on the small A319 which only had 60 Passengers on board this helped as it meant the crew were more attentive. For the return we tried to upgrade at the Tokyo office offering to pay however we were told that because the DOH-LHR leg was full we could not even pay for the HND-DOH leg meaning the flight would have empty business class seats. The flight however from HND-DOH was very nice as the Tokyo office sent a message to check in stating that we would like extra legroom seats which was a nice touch. The DOH-LHR flight on the other hand was terrible a downgrade from the A380 to the A340 meant that the flight was totally full and the plane was showing its age with broken seats and dirty toilets. The crew also didn't help the flight by not smiling and ignoring the call button for passengers. All in all I was dissatisfied with Qatar Airways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(Qatar)

QR674 28th July 2014 QR675 2nd August 2014. Good quality airline in business and first class. Service not up to top tier carriers for economy service. Online booking/check-in service prone to failure.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Qatar)

DOH-JED-DOH. Qatar Airways offers a Business Class layout as First Class on this route we flew out on a 777 and returned on their new 787-8 a first time for me on the Dreamliner personally I would call my review a mixed review. No one can fault Qatar Airways class of service they are top notch from the moment you enter into the airport to the moment you pick up your luggage and head home my only draw back is surprise surprise the Dreamliner. The way the layout is you always get distracted by the TV screens of other passengers you cannot concentrate on your reading nor can you watch something peacefully. There is plenty of storage room on the seat but the operating system of the entertainment is a little complicated. I hope that Qatar Airways review the layout of their new A350.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results