Qantas Airways

Flew Brisbane to Melbourne. Departed and arrived essentially, on time. Smooth flight. Flight attendants were fine. I am loyal to Qantas, but 'lunch' was either pistachio and cranberry (I'm allergic) balls or soy chips, which numbered about 7. The flight was from 11am to 1.20pm. That 'lunch' was pathetic. I wasn't expecting a smorgasbord, but something more would have been appreciated.

✅ Trip Verified | Melbourne to Auckland. Excellent flight, on time departure out of Melbourne. I quite like the new look of the cabin, black quilted pattern seats which were reasonably comfortable. The crew were very friendly and pleasant. This was the first time I'd ordered a vegan meal due to a change in my dietary requirements, I was very surprised how good the meal was, ratatouille with couscous accompanied by a nice glass of Ozzy red. It was a great touch when the crew came through with ice cream which of course I took and gave it to my daughter. I managed to take in two movies from the entertainment options. We got into Auckland 20 minutes early, a good end to a great flight.

✅ Trip Verified | I enjoyed the flight from Sydney to Melbourne. It departed and arrived on time. The staff were very cheerful and efficient. The dinner served was not large (roast chicken), but fine for a short flight. The wine was excellent. There was no seat back video screens but that did not matter for such a short flight.

✅ Trip Verified | Unfortunately the trip from Melbourne to Sydney was delayed by over 30 minutes. Apart from that it was a very enjoyable flight. The staff were very friendly and efficient. The dinner (salad) was very tasty and it's always nice to have free drinks. Seat back screens were a pleasant surprise as well.

✅ Trip Verified | Townsville to Brisbane may 14. Easy check in & boarding pass on mobile phone Townsville airport very quick through security check. Seat 28C near back of plane prefered seating & whole row to myself again a bonus on the return flight again. Boarded via stairs from tarmac at back of plane. This was a flight were meal served lunch & was served Very quick after take off. Gluten free meal was the best burger I have tasted & generous size in fact very filling. The cabin crew very friendly & noticed on this flight were very helpful & generous with their time with children travelling unaccompanied.

✅ Trip Verified | Brisbane to Townsville May 10. Check in & boarding pass by mobile phone & as only took hand luggage very quick through security check. Seat 28C & had the whole row which is always a bonus. This flight stated did not offer Gluten Free Meal but cabin crew if ask will seem to always have Gluten free biscuits or Rice crackers. Very good flight & arrived on time

✅ Trip Verified | Melbourne to Auckland. Revamped cabin like cabin on Boeing 787 is really great. The new features like excellent IFE, foot net really enhanced the flight. My seat 56F had extra seat room/aisle space because my row was 2-3-2 rather than 2-4-2, and I could put luggage under seat in front of missing seat. The seat pitch has improved too. Food was very disappointing as portions were too small. But flight supervisor kindly offered me extra round of lunch. All flight attendants were quite courteous.

✅ Trip Verified | The crew provide service with an Australian touch and combined with excellent in flight safety video conveys the spirit of Australia. The new economy seats are comfortable with adjustable headrests, one thing to note is the absence of a hand held controller; rather everything is controlled via the very responsive touch screen. I was very impressed with the catering on board, they served a garlic bread with dinner and a pork stir fry as the main with a chocolate cake for dessert and a great variety of alcoholic beverages on offer including a sparkling from Jacob's Creek. They provided a water bottle before the meal service but no hot towels throughout the flight. The bathroom used was clean throughout the flight, but they did not offer any amenity such as toothbrush/toothpaste as on Singapore Airlines. Try to avoid transferring from an international flight to the domestic terminal in Sydney if possible, it is to put it mildly not a pleasant process.

✅ Trip Verified | Excellent experience. Classic aircraft with an experienced friendly and hard working crew. I was lucky to get row 5 which is the only single seat row in mostly 2-3-2 configuration. Being in the middle seat of a 3 would’ve been not great. My experience from the lounge to luggage was 5 star. Great food and entertainment options, great seat and top notch service. The 747 is my favorite aircraft to fly and this seamless journey made for a perfect trip. I've heard Qantas was slipping lately but not on this occasion in the least.

✅ Trip Verified | Our Qantas flight from Sydney to Honolulu was cancelled on the morning of departure. We were given a Jetstar flight the next day. This left us a day short of holiday time and out of pocket for a night’s accommodation. When I got back I rang Qantas Customer Care (be wary about the last word as there is no Care) I was told “it is not our problem, you should have insurance”. The travel agent tried to help but got the same run around. As Qantas caused the problem I think Qantas should help with some sort of recompense. I give Qantas 8 out of 10 for a phone call and not an email when they cancelled the flight, but they lose that by the lack of response now. We are not frequent flyers but any future flights will not be with Qantas unless we get some answers.