Qantas Airways

✅ Trip Verified | Brisbane to Singapore. I just want to write a review to thank an excellent employee of Qantas airways. This morning I arrived in Brisbane only to find out my third party booking had provided me with incorrect times for my flights, causing a 25 hour layover and having me arrive home a day late (meaning I would miss the wedding I was to fly home for - cue absolute public melt down!). Phil helped me for over an hour in amending this, reassuring me and talking me through everything that needed to be done alongside chatting with the third party to help rearrange my flights with hardly any time to spare. A true gem who made my whole morning a lot easier than it was turning out to be.

✅ Trip Verified | Melbourne to Auckland. I know Emirates are combined with Qantas now, but wow what a downgrade in quality of airship. I’m used to a nice clean, quiet plane to travel in that’s why I choose Emirates, but both ways on our return trip as Emirates don’t fly Trans Tasman anymore, the Qantas plane was dirty, no aircon at the start, running out of food choices by the time the stewards arrive to us. I will be looking to other airlines to travel with in future, totally unimpressed.

✅ Trip Verified | Perth to Singapore. Not my first time flying Qantas, but it has been a long time, so I was interested to see how much had changed. The aircraft was pleasantly clean and cabin crew were warm and friendly when boarding the aircraft. The seat had a pillow and a blanket which was nice to see, however because this was a day flight, I stored them in the overhead locker for the duration. The flight left slightly late, and we ended up arriving slightly late into Singapore. The in-flight entertainment was in the form of personal iPad devices with the Qantas Entertainment App which allows you to select a large variety of films, TV series, audio books and more. I must say that this is one of the best in-flight entertainment systems in an economy cabin that I have seen. The iPad is much more responsive than other seat-mounted sets which get outdated very quickly. I was able to watch 3 films on the flight, all in good quality. The headsets they hand out leave a lot to be desired but they do suffice. (If you have your own, bring them as they'll fit the iPad). My meal was booked online before the flight so it was promptly brought out and was very tasty, and the ice cream and chocolate bar later in the flight were a very nice touch. The crew also kept drinks filled and kept offering tea/coffee which was very good to see and was appreciated. This route is competitive from other airlines, and I think Qantas will give them a run for their money. I would definitely recommend!

✅ Trip Verified | Sydney to Perth. Check in, albeit faulty with bags at first, was very smooth. Flight left and arrived on time. The aircraft was very well maintained and the Inflight entertainment was remarkable. Breakfast was hot and fresh. The best part of this flight was the crew who were very relaxed and friendly. They know how to look after their customers with genuine courtesy. I should however note that the safety demonstration was complicated to follow because the audio did not match the demonstration being shown manually.

✅ Trip Verified | Sydney to London via Dubai / Moscow. Be careful with booking with Qantas, you may think you are booking a flight with the standard baggage allowances etc because you are booking via their website, but this is not so, as I learned. If your flight is a code share, then you are receive the same baggage allowance, if the flight (even though booked on the Qantas website as part of the ticket route) does not share also a Qantas flight number - then you are open to whole new mess. British Airways Baggage Allowance 23kgs. Qantas Baggage Allowance 30kgs. All the same trip, all booked through Qantas online, and not one word of pre-warning or advisement shared at the time of making the booking. In-fact when I looked at the online ticket confirmation, no mention of baggage allowance is made at all. If you do call to check, (hold for over 1 hour to talk to a Qantas rep), you then get advised, no, nothing they can do, unless you wish to cancel your ticket and re-book elsewhere. Another reason not to fly Qantas.

✅ Trip Verified | Cairns to Sydney. The aircraft felt new, great lighting and seats on this flight compared to the way up from Sydney to Cairns. Online check-in was a breeze and ground staff were fantastic. The flight was smooth and inflight entertainment was available on own device via the Qantas app with a decent selection of content. What was great was that free Wi-Fi was offered throughout the whole flight, this touch of service really elevated the whole flying experience. Snack served on board was small but did its job on a short flight.

✅ Trip Verified | Brisbane to Auckland. After a problem with the ticket It was impossible to contact them by phone or email. At the airport even with a very simple problem, like changing the name on the ticket, they were not able to find a solution or even trying to help a customer. Employees so rude with terrible service.

✅ Trip Verified | Flight from Sydney to Cairns with Qantas was a bit hit and miss. The online self check-in was easy and flight boarding was a breeze. The aircraft was an older 737 and its age was showing when entering the plane, the cabin, seats and carpet felt old and worn out. Staff on board were attentive and friendly and the snack served was small but tasty. In flight entertainment was offered in the form of Qantas App allowing streaming of a pretty decent selection of content to personal devices.

✅ Trip Verified | Sydney to Beijing. I paid extra for legroom. The seat I was assigned did not recline though, it was broken. The flight was full and there was nowhere to move to sat I had to sit upright for 12.5 hour flight. In addition, the aircraft was really old and grotty. The seat back screen was tiny and the sound only worked in one earpiece. I complained to the cabin crew and they said they would arrange compensation but nothing happened. I complained to Qantas by email but no response. Never again will I fly Qantas.

✅ Trip Verified | Melbourne to Singapore. Qantas has the worst customer service. There were numerous errors in our Emirates booking and they don't admit their mistakes. Their staff at the airport are very disrespectful and arrogant. Never recommend this airline again!