Qantas Airways

✅ Trip Verified | Sydney to Brisbane return. Both flights were very smooth from beginning to end. As it was a return trip, online Check In made it very seamless as I only had carry on baggage. All my trips started off with a visit to the Business Lounge, with the Brisbane Business Lounge far superior than the Sydney location. Qantas really needs to update the space as it's getting very dated. Both flights departed on time, Inflight service was efficient with decent food and beverages and IFE was great with new content added. Keep it up Qantas.

✅ Trip Verified | The flight on Qantas from Brisbane to LA (two times) and even my flight to Tokyo the food ran out of beef and chicken and I am always offered the left over kiddies meal. This is the 4th time with my good hard earned airfare I have been offered a kids meal nobody else wanted. This is terrible customer service and after speaking to a staff member from Qantas she doesn't seem to know what to do or care about it either. She said 'what do you expect me to do". If I went to a restaurant and paid for a nice meal and they offered me a left over kids meal, or a meal someone else has already touched, would this staff member be happy.

✅ Trip Verified | Sydney To Gold Coast. A fairly smooth flight, with Check In and Security quick and painless. Then it was a visit to the Business Lounge for some much needed breakfast. Priority Boarding was enforced, amazing to see great Customer service. The flight itself was very smooth, with inflight service quick and efficient and great content from IFE. Departure and Arrival was on schedule.

✅ Trip Verified | I was flying with Qantas from Auckland to Singapore via Melbourne and then to Colombo with Emirates. When I arrived in Colombo found out my luggage wasn't there. After complaining Airport staff found out it was still in Melbourne and never transferred to my flight to Singapore QF35 and Emirates did not receive it from Qantas in Singapore. To make things worse they kept postponed sending my luggage day by day and finally, I received it after 5 days. By then I had to cancel my trip to Kandy, buy new clothes for me as all my clothes in the luggage, and also hire a vehicle go back again to Colombo airport to pick my luggage and go through all the trouble as Colombo airport service was terrible. I spent two more weeks in Sri Lanka and kind of expecting some sort of compensation or at least a letter of apology from Qantas. I have experienced a similar trouble with Kuwait Airways and they were very fast in service recovery. But nothing from Qantas. When I came back to Auckland I sent my complaint to Qantas and to my surprise they keep passing the responsibility to Emirates which I flew from Singapore to Colombo. How could Emirates pick up my luggage in Melbourne which was under Qantas? I flew into Melbourne with Qantas and flew out of Melbourne with Qantas and It was Qantas who is responsible for transfering my luggage from QF158 to QF35. Unfortunately, Qantas customer services do not admit it's their fault. They not only ruined my holidays but also not giving reasons why my luggage was not transferred and why it was delayed 5days. Such a terrible service I will never fly with horrible Qantas again.

✅ Trip Verified | Santiago to Sydney. The behaviour of the in-flight crew on both flights was inappropriate, for different reasons. On the flight to Santiago, I at one stage went back to the service area to request more water for us both, saying words to the effect of "Could I get more water for my partner and I?". The female attendant then queried, "Your mother?". "No, my wife" I replied, at which she then said words along the lines of "We were wondering if you two were a couple, my colleague asked me what my gaydar told me about you". I found this statement to be inappropriately familiar and quite unprofessional. When I returned to my seat with the water, upon relating the exchange to my wife, the crew member suddenly appeared in front of us, saying "Are you talking about me?". Again, I found this behaviour odd and not a little bit creepy. Needless to say neither of us felt relaxed for the remainder of that flight. On the return flight, the female cabin member appeared put out by being asked for the slightest thing. We are not demanding passengers by any estimation, and are well aware that crew members have numerous duties to attend to. However, when the cabin member was walking past me, I attracted her attention and requested a drink for each of us. The reply was a deep and very audible sigh, followed by words to the effect of "I'm very busy at the moment you know, I have the pilots' dinner to organise". I stated that I understood, just when she got a chance. However, this "you're so putting me out" behaviour was repeated every time we asked for something or had a concern, such as when the lettuce was frozen solid, or when the pork was so tough I could not even cut it, let alone eat it (please see attached photos). On the subject of food, there is some expectation of edibility in all classes, let alone Business Class surely? I'm sure Neil Perry would not be pleased that his "signature menu" was so poorly executed. No one in that cabin had edible salad, all were frozen in one lump, and my "replacement" meal for the tough pork was beef that was not much better. I was left hungry as I could not eat either meal. When we requested some snacks due to being hungry, the male crew member said "Oh you want to keep the chocolate? Well, you are a growing girl". Again, to address a woman of 50 in such a way is not "cute" or "friendly", just odd. I would suggest that your staff need further training in not over-stepping the line between "friendly" and "creepy". In contrast, I have to say that your partner airline, Latam, which we flew for the remainder of our journey both ways, although not as "fancy" in terms of the seat/bed arrangement, were unfailingly friendly, helpful, and not once did we get the impression that we were an imposition to them, which was the impression we received from the crew member on the QANTAS flight. We have flown Business Class with Singapore, Lufthansa, and Emirates, and have been impressed and delighted every time with the helpfulness of the crew and the standard of the service and food. To be so disappointed, on two out of two occasions (congratulations, you have a perfect score), with our national carrier, was an unpleasant surprise, and has led us to the conclusion that, given any other choice, we will not fly QANTAS Business Class again.

✅ Trip Verified | Brisbane to Los Angeles. We hadn't flown with Qantas for many years, but booked with them in Business Class for recent flights to and from Los Angeles. We were very happy with the aircraft, the crew, the food, and everything else connected with the flight, except (tongue in cheek because it's not really that important) - the female crew uniforms. There is nothing attractive about black, pink and orange! We will definitely fly with Qantas again.

✅ Trip Verified | Singapore to Perth. Loyalty means nothing. After spending a considerable amount of time searching and planning for a 'suitable and available' flight where frequent flyer points could be used, (which I might add is no easy assignment) I booked the ticket, only to be emailed 3 weeks later advising the flight times from Singapore to Perth have been changed, with a new arrival time of 00:50. As we are based in Adelaide, this change now means we will be sitting in the airport overnight until the first flight out at 06:45. (I am empathetic to flight time changes and it is what it is), however my real gripe is that Qantas Customer Service (which is somewhat of an oxymoron) just simply do not appear to care about their loyal customers. I asked if I had any alternative options and suggested I would be happy to change our return flight to Melbourne, however this was promptly rejected without hesitation. To top it off, when I sent an email to Qantas voicing my disappointment and suggesting maybe a long standing loyal Frequent Flyer member may be provided with alternative options, I received a generic email response simply stating: "Thank you for contacting Qantas Customer Care. For all pre-travel related queries, please contact our reservations team on 13 13 13. The team are available to assist 24 hours a day, 7 days a week". It would appear Loyalty and real Customer service is a thing of the past when it comes to Qantas.

✅ Trip Verified | Cairns to Brisbane. Customer service with a bitter attitude. After no entertainment for 15 minutes I approached the head stewardess and asked to change the entertainment - she immediately said you can’t be here the toilets are at the back (pointing over my head). I said I don’t want the toilets, just the entertainment changed as it finished 15min ago, she said no? I then had to proceed to the rear of the planeand ask the other three hostess who were having a snack if they could change the entertainment. The entertainment was changed. I fly Qantas 30-40 times per annum and unfortunately have come to accept the declining service, recently I was exposed to Virgin for the first time and was very impressed with the service in comparison to Qantas. The food option did not compare, but it’s about flying anyway. Now I am in a position where I walk away from 9000 lifetime status points and start again with virgin for the experience of better service.

✅ Trip Verified | Sydney to Brisbane. Best Airline. Excellent service. No worrying about purchasing extra luggage it's included in the price. Free Food on board. Free entertainment. Definitely would recommend to others. Definitely I will be continuing to use Qantas!

✅ Trip Verified | Wagga to Adelaide via Sydney. Flight out of Wagga delayed by 30 minutes caused me to miss connecting flight. To top it off flight stewards rocked up after we where supposed to be boarding. Took off from Sydney at the time I should have been walking in the door at home. This is the second time in 3 months I have travelled with Qantas and the second time this has happened.