Qantas Airways

✅ Trip Verified | Gold Coast to Melbourne with Qantas. Flying back home, I had Seat 1D, which was an aisle seat which meant I could get up anytime without disrupting the passenger next to me. I like the red plus leather seats, nothing overly special but does the job for short haul trips like mine. We departed on time without a hitch. The plane's wifi was fully functional the entire flight. I thought the service was fantastic, topping up my wine before it was even finished and without asking. The food was great with chicken and rice. For a short trip, the business class in the B737-800 was reasonable.

Not Verified | I would like to thank Qantas staff for their fantastic service they have given my wife flying from Medowie to Rockhampton, my wife cannot walk very far as she suffers from infosemia and is a diabetic the Qantas staff had wheelchair waiting and at the changeover in Brisbane they were fantastic. I would like to thank all the staff for their great work.

✅ Trip Verified | Brisbane to Wellington Via Sydney. The trip started off smooth, easy check-in process with fast security and on time departure from Brisbane to Sydney. Team onboard were great too followed by decent catering and IFE. However, from Sydney to Wellington thing went slightly downhill. The trip was over an hour delayed due to late incoming aircraft so by the time I reached Wellington and go through the airport procedures, it was 2am by the time I actually went to sleep. What I find most disappointing, is the fact that they made the delayed announcements when it was time to actually board for the original time of departure. It's very simple to keep communication transparent. Service and IFE onboard was decent during the second flight, though it was too late at night to actually appreciate it.

✅ Trip Verified | Los Angeles to Brisbane. Totally dissatisfied with Qantas. Flight cancelled without explanation. Automated email notification from Qantas to which you cannot respond. I now have a layover, more travel time, arrive a day later than planned and due to this will have no one to pick me up from the airport and I will need to travel at least an hour to the coast from Brisbane. Will miss welcome home plans on Monday night. Staff I spoke with were disinterested and unhelpful. I have been offered no compensation or remuneration. Could not be less pleased with my situation and how this has been handled. Will be advising all friends and family against flying with Qantas. Absolutely appalled and will never fly Qantas again. Frustrated and annoyed. Disappointed is an understatement.

✅ Trip Verified | This is my third time flying with Qantas. It is late for almost an hour. My first trip was on January 11 from Bali to Sydney. It was not a good experience. The service was so bad, the stewardess was impolite. I was surprise, I was pregnant and they were just squeeze me in tight corner when i wanted to go to the lavatory. Second time, my flight from Sydney to NZ. Its even worse the airplane small, seat very uncomfortable and they broke one of my suitcase (the wheels and upper handle) and i went to the baggage service counter. They didn’t do anything unless i go to their repair store which is out of the airport. First of all im traveling from very far and this is half of my trip and second of all it was a waste of my time yet i didnt get any solution. Please do improve your service. Because im one of unhappy and disappoint customers of yours.

✅ Trip Verified | I was very disappointed with the flight from Sydney to Perth for the following reasons. This flight had no entertainment whatsoever, only a drop down small screen about 3 rows in front which showed a feature on racing cars which I had no interest at all. My husband’s seat was faulty, the Steward came along the tried to fix it but no luck and as the plane was completely full he just had to put up with it. The air hostesses did come along and offered champagne to both of us and also a bottle of red wine. There were only two toilets down the back of the plane for Economy and one up the front for Business which meant that there was a line half way down the plane with passengers waiting to use the toilet. When I did eventually did get to the toilet it was quite dirty and disgusting.

✅ Trip Verified | Vancouver to Melbourne. I flew Qantas times, two long and one short. The service on all three was awesome. On the longer flights, Qantas offered a menu with three choices of meals plus choice of wine, beer etc. There were pillows, blankets, headsets, ear plugs, tooth brushes and so on offered to all passengers. The airplanes were spotless, modern, full entertainment package, great monitors with flexible positioning for optimum viewing, and so on. All in all, it was very refreshing to have this level of service and comfort in economy class , something that was normal in yesteryears but had perished in the North American market.

✅ Trip Verified | Sydney to Milan via Dubai. I have been terribly disappointed in QANTAS as on two occasions when I have needed to speak with a customer services member urgently and I have not been able to call them. The line is even worse than centrelink because the call hangs up on you after 20 minutes. Today I have tried calling them on the 131313 number 4 times with no joy, after we urgently need to rebook a ticket as my boyfriend is stranded in Australia. This was also the case when I wanted to check on special baggage. I cannot express just how frustrating this experience has been and I am appalled at the poor treatment of customers in pretending that it is possible to contact QANTAS when in fact it is near impossible. if your flight goes well no worries the aircrew staff are always friendly, because they are real genuine people, but in this case when something goes really wrong or if you need to check something with them it is a nightmare due to the fact they have severely cut customer communication channels to what seems to be an extreme degree.=

✅ Trip Verified | There was no food available other than cooked breakfast on either of the 2 breakfasts supplied on the flight. My wife is allergic to mushrooms but no continental breakfast available. Air stewardess stated we should have pre booked meals (in a condescending way). We did pre book, and tried to stipulate allergy. Only nut allergy could be selected and breakfast was not a choice on the pre booking. We did email Qantas before our flight, to explain the allergy. Never had a reply. Adding insult to injury, all 3 checked in bags were badly damaged. We immediately complained on arrival at Melbourne airport and followed it up, as requested, with an online claim. Several phone calls and several emails later, Qantas agreed to replace the bags. That was nearly a month ago. We now have to buy bags to get back to UK as the bags never arrived. Delay tactics and arrogant attitude. When the supplier has messed up, the least they can do is make reparations painless. This has been nothing but hassle with many hours wasted chasing up replacement baggage.

✅ Trip Verified | Santiago de Chile to Sydney. I flew Qantas on my return route back to Sydney and was hoping for a better experience than that of LATAM. Unfortunately this was not the case. The flight left SYD late and the snowballed the SCL - SYD flights, transfers etc. Checkin: Disastrous, long lines at SCL, surly staff and far from welcoming. Boarding; DISASTROUS; absolute chaos! Completely disorganised, no process, no space, for queuing processes, pax getting angry with one another as they tried to access the designated queuing location ie Priority, 30-50, 50-75 etc.... The tension in the air was high and far from relaxing. The responsibility of this chaos lied with SCL Qantas staff so it was a Qantas problem not a SCL Airport issue. Flight: I was incredibly anxious having to fly 14hrs or sit in economy for almost 16hrs by the time you can land time etc on a 747-400 in seat 71A. The seat was terrible and does not compare the the newer aircraft ie LATAMs 787. The kind pax in front reclined for most of the trip, which gave me 20cm between the seat and my face. The cabin crew were the usual older Qantas cabin crew, who were efficient and as pleasant as they needed to be only. Being at the back, food options were significantly limited. They rearranged the menu and brought forward dinner instead of the mid-flight snack. Most annoying but i believe it worked for the crew. The crew did walk the aisles with water which was more than LATAM crew did. My seat, 71A was a two seat row and felt i had some extra leg room on the side which made the experience slight more bearable. As beautiful and as majestic as the 747-400 is she is an old bird and as such makes these long flights very uncomfortable and would see this flight much more improved if and when they switch the aircraft to a 787. Food options were better but not by much than the LATAM alternative. Overall the experience was ok but not great. I paid $3300 for the ticket in November for late Dec/Jan so i didn't feel that it was value for money.