Qantas Airways

✅ Trip Verified | Sydney to Port Macquarie, this was my first flight with QANTAS but gave me a very bad experience. I like to take photo especially inside the cabin. I can understand that every airline would have their rules and regulations to take photo inside the cabin. The incident was happen when I try to take photo inside the cabin, the steward run to me and used a very rude tone warn me that I do not allow to take any photo of their cabin. I follow his instruction and put down my camera without any single word, but he shouted at me and wanted me to delete the photo immediately. Although he being rude to me I still follow his instruction to delete the photo of their cabin. After he confirmed I deleted the photo and he just went away. When the aircraft landed and I walked out from the air craft, the 2 cabin crews never want to look at me and just shown a hatred face. I might did wrong to take photo of their cabin but I do not deserve a shout and rude treatment from them, I can understand that not all QANTAS cabin crew behave in this way but these 2 cabin crews were the worst cabin crew that I ever met. I will never use this airline again.

Not Verified | Adelaide to Sydney. Absolute garbage typical in Australia pay more and receive less. You do not get a meal now it is a snack and when I asked about lunch was told that was for flights between 12pm and 2pm. We have a 2-hour journey from Sydney to Adelaide leaving 11.55am but that 5 minutes if the difference between a snack and lunch. If I board a 1-hour flight from Sydney to Melb at 12.15pm I get lunch but this is how corporate Qantas like to treat Australian domestic business class passengers. Our flight last week luggage came out 45 minutes after all the economy just not good enough and with little competition no reason to lift standards.

✅ Trip Verified | Qantas is all too hard! From the moment I tried to book the flight the headaches started and continued right through to the end of the holiday. Without waffling on about the rubbish standards Qantas now adhere to, unless they are the last airline in town, I will never be using them again. You try and support your national airline, but having the lions share of the market creates complacency and arrogance. Goodbye Qantas!

Not Verified | Edmonton to Melbourne via Los Angeles. They left our bags in LA and didn’t notify us till few minutes before landing giving an excuse no place on the plane. Didn’t supply us with necessities and when you call the customer service they don’t care, We had to spend two days in Melbourne sitting at the hotel ignored completely by Qantas, it’s a shame on Qantas to treat the passengers this way, would never recommend them again we were shocked with the bad service we had.

✅ Trip Verified | Kuching to Brisbane via Singapore. I am writing this review regarding the Qantas customer care service. Together with my spouse and daughter, we purchased our travel tickets via Qantas Airways website under two separate bookings. These are multi cities travel and we have made separate bookings because my daughter traveled earlier but her return tickets were the same time and dates with us. The problem arouse during our returns from Melbourne, Australia. On 29 Nov 18, when we checked in at Melbourne Airport, we requested for our bagages to be checked all the way to Kuching but the staff told us she cannot do that and she advised us to pick up our baggage at Kuala Lumpur. She also reminded us to pick up our boarding passes for Singapore/Kuala Lumpur at Changi Airport; then upon arriving at KL,pick up our luggage at Kuala Lumpur and check in at KLIA for the KL/Kuching flight. All our flights were on 29 Nov 2018. Because of time constraint, we missed our flight for Kuala Lumpur/Kuching. On the night of 29 Nov 2018, when we checked with MAS regarding the re-arrangement of our connecting flight from KL to Kuching, the staff told us to refer to Qantas since we have purchased our tickets via Qantas Airways website. Qantas does not open any counter or office at KLIA so I have to call their office at Kuala Lumpur. The telephone always got disconnected in the midst of conversation. Finally I managed to talk to one staff but he was not helpful. Because we have missed our flights so our appointments in Kuching for the following days have to be rescheduled. We have to purchase new tickets in order to travel from Kuala Lumpur to Kuching on 30 Nov 2018. When I wrote to Qantas customer care for them to give us letters to show proof of no boarding or no show, they replied and asked me to write to MAS. When I told them it should be their responsibility to give us the letter, and until today three weeks already passed they never reply. We feel that Qantas should be responsible to advise us when we make travel arrangement and bookings, especially under multi cities travel; to compensate and help us in re-arranging our travel for the flights that we have missed; and to give us the assistance that we need and not just ignore and keeping quiet.

✅ Trip Verified | Adelaide to Sydney. I arrived at Qantas two hours before departure already having checked in the previous day. I was using the electronic ticketing machines which at first froze on me, making me go to another machine which then told me I owed qantas an extra 200$ for luggage that was complimentary included in the package. I then went to staff and asked for assistance where staff were rude, telling me they could not help and I should go back to the computer, I went back to the e ticket machine again and it didn’t work, annoyed I went back to the staff and asked for assistance (the guy didn’t even get off the counter to help me and he wasn’t even busy). To add drama to this there is a delay to my flight and I have no idea when we are leaving as Qantas did not send me any details of this delay. This included on the extra time I’ve had to wait in line, the random cost that I never was told about as well as the rude customer service that was too lazy to help as well as three faulty e ticket machines has made this the poorest experience even before going onto the plane. I normally don’t take luggage and now I can see why, Qantas is meant to be a first class AAA Airline get from this experience I would have preferred going to a cheaper airline where this attitude is expected.

✅ Trip Verified | Sydney to London via Singapore. My partner and I flew business class in the forward section of the upper deck. Boarding was quick. Full business class section. The service from all flight staff was fantastic. A couple of times the Flight Service Manager came around to say hi and inquire how the service was. And the service was top notch. Requesting a couple of drinks along the way was no hassle. The meals really tasty. The barramundi fish especially was cooked to perfection. But to top such a long flight off, land at Heathrow, off the aircraft and out the front of Terminal 3 within half an hour. Great flights.

✅ Trip Verified | New York to Melbourne via Los Angeles. I booked a full business class ticket for my 2 year old son and I to Australia on Qantas.com to visit family. The first part of the flight from Newark to San Francisco was scheduled for 3pm however due to engine issues, we were advised every 20 minutes there would be further delays until we boarded at finally at 6pm. Once we boarded, the power shut down and we were delayed an additional hour and a half on the plane. For those of you with young kids you can imagine how hard it's starting to get traveling alone with a toddler. The flight landed around 10.30pm and as a result we had missed our connecting flight to Australia. I was advised by the airline crew on board that there was an 11.15pm flight to Sydney that we should take instead as the airlines are partners. When I disembarked from the plane with my two year old, whom was screaming and crying for hours due to the unsettlement of the delays, I noted my stroller was broken during the flight. So I had to carry my son, carry-on a broken stroller to the entire other side of the airport to try and board this flight. We get there and they advise us that the flight is full. It's now midnight. I ask when they will be re-booking us on the soonest flight out and they tell me all the Qantas agents have left and I will need to call online to rebook my son and I on a flight out and should go collect our luggage. I go with my son to collect our bags. I wait an hour and a half, our bag doesn't come off, at the same time, I've been on hold with Qantas customer service now for an hour and half and no one has answered... its now almost 2am in San Francisco airport on my own with my two year old. I try to find where our bag is being held as I'm almost out of diapers, we have no clothes etc, no one is around to help. They airport staff all advise me to come back in the morning... its now been 2 hours on hold with Qantas. With no other choice, we leave the airport at 2.30am having never been to San Fran and try to find a hotel for us for the few hours left of the night. We go to one hotel nearby... sold out... we call another car to find another hotel nearby, it's now 3.30am, we finally get a room and check in. Due to the late time and last minute, they did not have a crib for my son so he needed to sleep in a bed, I armed it best i could with pillows of course, but at 4.30am i hear a huge bang and outcry, my son had rolled off the bed and smashed his face in the corner of a nightstand, blood everywhere. I settle him and luckily he was ok and have him lay back down with me, did I mention its now 5.00am and I am still on hold with Qantas Customer Service, (that's 5 hours!). At 5.15am I finally get through and was put on hold. I wait 45 minutes on hold again and the agent informs me there are no seats today and would need to fly out a different day. I explained how that wasn't an option with no bags or clothes or hotel rooms planned further and I look online and see that there are seats. I found seats on a flight out today I said. She argues with me and says to go ahead and book it if it’s ‘true’ (because I have nothing better to do at 5am with a baby... ) and that the check in agent will move the flight over when I express any charge concerns, you can imagine my level of fed up at this point. I explain to the woman the situation, how long i had been on hold and that we must be on the next flight out, she was extremely rude and unhelpful.

Not Verified | Bangkok to Sydney. Late boarding of aircraft as Qantas crew stuck in heavy traffic in Bangkok. Due to this failed to get 9.00am plane from Sydney to Melbourne. Breakfast not served in economy class as Qantas claimed too much turbulence. This can only happen with "the spirit of Australia" - Qantas you are pathetic. I will never fly with you again.

Not Verified | Perth to Singapore and onto London. Baggage at check in was 44kg - 4 kg over allotted weight but I had no hand luggage (7kg) allowed. Check in staff made me take clothes out at desk to get it to allotted weight and gave me a carrier bag - wonder why Qantas doesn’t have many business class passengers. Went into lounge and no alcohol allowed but can buy some in the rest of the airport - nice to be treated like an irresponsible child - back to Qatar Airways for me.