Qantas Airways

✅ Trip Verified | Perth to Adelaide, a fantastic experience. I was traveling with an elderly passenger and initially we were not seated together. I asked a ground staff member if they could change the seating arrangements. It was not a problem and the staff member at Perth airport rearranged the seating, and did this with a smile. The aircraft was comfortable and clean, cabin crew friendly and service without a flaw. We had a choice of three meals, plus cheese and crackers, and beverages included soft drinks and alcholoic drinks. Fifteen minutes or so after lunch was served the cabin crew came around offering tea and coffee. I recommend Qantas and they offer an excellent domestic product.

✅ Trip Verified | Sydney to London via Singapore. A really good experience. Qantas lounge and boarding not the best but upstairs on the A380 is a comfortable calm experience. Lovely cabin crew on first leg (I slept much of the second so didn’t notice so much), a really good Neil Perry dinner, one of the best dishes of Barramundi I’ve eaten. A treat to be made an Espresso afterwards. Though the window seat requires crossing the next seat to get to the aisle it is a very comfortable seat to relax and sleep and the massage function is a bonus. Slept much of the second flight using provided pyjamas. Woke to an excellent. freshly cooked scrambled egg and smoked salmon breakfast. Flight on time and luggage on belt quickly.

✅ Trip Verified | Sydney to Melbourne with Qantas. I enjoyed the flight. Check in was very easy. The staff were very friendly and helpful. The meal served was very tasty and it was nice to have a glass of beer. My only complaint was the IFE. It is such a shame that we no longer have access to music on domestic flights. It makes a flight so much more enjoyable. There is no time on a 60-90 minute flight to watch a movie or even a TV show.

✅ Trip Verified | I have been traveling for the last 12 years but this was my worst experience. As I am leaving Australia for good, the 30 kg allowance on baggage was not enough. I knew this would be a problem so I called Qantas customer service 4 times and was told repeatedly that I cannot pre-book extra baggage and the staff at the airport would help me out. This was not true as the man serving me was one of the rudest Australians I have come across. He had no manners and absolutely no courtesy. He also didn't know his job. I was more of a burden for him and he had no intentions of helping me out and didn't know what I would have to pay extra. After 15 mintues of me trying to explain my situation to him and it falling on deaf and dumb ears I had no option but to reduce my baggage. I was a willing customer okay to pay for extra baggage but because of the mans arrogance and not wanting to do his job I had to leave behind the gifts I got for my family. I will never recommend anyone to travel with Qantas. Terrible airline and horrible staff.

✅ Trip Verified | Melbourne to Cairns. What a bad experience. Sometime it is ok. Sometimes its bad. This time it was very bad. 8cm sandwich for a 3h30 flight with a single candy as dessert. It would be better to say we are a low cost company, bring your own food! Staff impolite and border line, chief purser should have retired 15 years ago.

✅ Trip Verified | London Heathrow to Perth. Terrible customer service. All the cabin crew wanted to do is go to their elegant rest area whilst we all were squashed in the most uncomfortable seat. For both dinner and breakfast I did not get my preferred meal.

✅ Trip Verified | Adelaide to Perth a real pleasure to fly with Qantas. Friendly cabin crew, clean aircraft, good inflight entertainment and outstanding service. This is an Australian domestic flight and Australians when flying domestic. Lunch included two choices of hot meal, alcoholic beverages or soft drinks and tea or coffee. Having cut my finger during the flight, a flight attendant was most helpful, providing first aid. After the cabin manager came to personally see me to check everything was ok. The crew could not do enough to assist with this matter. Qantas is a fantastic airline.

Not Verified | Sydney to Adelaide. My flight and many others were canceled last night due to a storm in Sydney. Understandably such things happen and the inevitable chaos ensued, but it took Qantas over two hours to figure out to tell waiting customers this. Now 20 hours later waiting for my replacement flight, just received a message stating that this flight has been delayed another hour and a half - ok that happens. But surely they know much earlier than this when delays and cancellations happen. My time is important too and waiting at the gates isn't a pleasant experience. Qantas let us know earlier what is happening. Very slack work from our national carrier.

✅ Trip Verified | Bangkok to Sydney. Having just flown with Cathay, Finnair and Qatar business class all previously in the past 3 weeks it was an excellent opportunity to compare Qantas and where it sits as a quality air service provider. Sadly it rated a long distant last. It started with the Brisbane Business lounge at the international terminal where the food was scant and not worth eating. The staff were pleasant but the best bubbles they could serve was about a $12 Australian sparkling wine that really very ordinary. Every other carrier offered French champagne in their service offering - but not Qantas. Boarding the plane in Bangkok, the crew looked confused and tired and overall the service was minimal on-route to Sydney. The champagne served onboard was one of the cheapest available and the food was very ordinary. I had the salad as a starter and then the green curry vegetables and noodles. The green curry sauce has split and curdled and was very ordinary. The fresh fruit was nice. Breakfast was a bacon and egg ciabatta sandwich - they don’t serve hot breakfasts any more on Qantas flights! The entertainment was good, although the headphones are the poorest quality out of all the flights and my first set were faulty. The toilets were the same size as economy - small! Whereas the other airlines had much roomier bathrooms. The bathroom had paper towels whereas the others had cloth. There were no creams or amenities in the bathroom whilst the others all did. The plane was looking tired. The travel pj’s were a nice touch and comfortable. Overall Qantas is not rewarding its business class travellers with service and product offerings for which they are charging a premium price. It’s simply not worth the money. They appear to have cut too many corners to squeeze every cent of savings from the budget, but they forget the client is paying substantial money for the privilege of flying with them and it’s simply not worth it. Qatar Airways was a standout and are simply exceptional in every aspect, Finnair were also excellent, and Cathay is a little tired but still streets in front of Qantas.

✅ Trip Verified | Wellington to Brisbane Via Sydney. The return journey was measurably better then my departure for Wellington 3 days prior. Check-In and security was very quick considering how early it was, though Wellington airport is another story. Departure was on time with an early arrival. Inflight Service was efficient, but it was an early morning flight with most passengers catching up on sleep or having breakfast while keeping to themselves. Cabin Crew were friendly and polite, I did notice a lot of conversation between them and It should be minimise as they are working. IFE was limited, only a handful of movie/tv shows are good to watch. Overall, a decent offering but I do think a widebody jet should be on this route.