Qantas Airways

✅ Trip Verified | Brisbane to Tokyo via Sydney. Here is an outline of events. Our flight from Brisbane on the 20th of December 2019 was delayed due to bad weather in Sydney. We were then kept in a holding pattern above Sydney for an hour or so, only to arrive in Sydney with a short time to get to our connecting gate. We were madly rushing to get to the new gate, only to find out that the gate had changed (which we weren’t notified of) and had also been delayed while they waiting for passengers being diverted from another flight. Now waiting for another couple of hours in the Sydney airport, we are finally told that the plane has engineering problems. After another half an hour of waiting we are told that the flight is cancelled because either the problem was not fixed or they couldn’t take off, as it was too late. My family and I then waited to find out what was happening next. After they had seen to all the local Sydney residents, we were next told that we were being put up in a hotel. When we arrived at the apartment, we were told that they couldn’t check us in because the Qantas credit card had been declined. At this time it was after 1am in the morning and we had been travelling for 8-9 hours. As a 6 person family, I was surprised they put us in an apartment that slept 4 people. Two of my children had to sleep on the floor. The hotel was not able to supply any roll out beds. We were also told that we had a $50 to spend per person, however when we arrived at the unit, there was clearly no where to get any food. So I had to go for a walk to find a Nightowl convenience store to find some food for the children. Likewise in the morning there was nowhere to find breakfast so I had to go out and find somewhere, being unable to use the credit vouchers I was told we had. During this time we had received no communication updates from Qantas with regards to our flight that had been rescheduled. When we arrived at the airport, I approached a Qantas person to check in our luggage. They directed me to another location, which we all followed. Upon arriving there, (I believe it was the standby counter) we were told that this was not the place and directed to another place. When we arrived there, we got in a queue to check in our luggage. About 15 min into the queue, a Qantas supervisor started coming over to us, yelling and shouting at us in an extremely unprofessional and disgusting way, telling us we were in the wrong place and that this counter was shutting. To which we informed her, that we had been directed by another Qantas staff member to come here. Eventually she allowed us to stay. However 10 min later, another family was coming over, which infuriated the Qantas supervisor even more, and again another shouting session occurred. She continued to complain loudly enough for everyone to hear, how bad it was that people were coming over. The other group was actually being accompanied by another Qantas staff member. So vicious was the shouting and exchange it brought the other Qantas staff member to tears, which made all of us and our family extremely uncomfortable. After a good deal more waiting we finally were at the stage of checking in our luggage. Only to be informed that they could check us in, but we needed to take our luggage somewhere else – to the oversized baggage section as the conveyor belt operators had left and it was no longer being used. The whole experience has left a terrible taste in our mouths, and a disgusting response from Qantas in regards to reparations

✅ Trip Verified | Brisbane to Melbourne. I always like to be positive. My rule is “If you can’t say anything nice don’t say anything at all”. However today I feel I need to make an exception to the rule in light of my recent experience with Qantas. On Thursday 21st Feb I flew to Brisbane with my husband for a conference. On Sunday evening 25th Feb as we were on our way to the airport for our return flight I had a serious fall down 15 steps. I was rushed by ambulance to the Mater hospital where I spent the night being treated for broken bones, lacerations, sprains and multiple bruising. On discharge the Hospital gave me a letter for Qantas confirming that I was unable to make my flight due to a Medical Emergency. After several days of to and fro messages with the Qantas Bot asking for a refund for my missed flight (to cover the cost of eventually taking another flight home to Melbourne), I am horrified to be told that I am not eligible for a refund as I was a No Show. Qantas was advised well before the departure time that I had had an accident and was in hospital. The irony is that had I attempted to take the flight Qantas would not have allowed me on the flight in the condition I was in. I’ve always respected Qantas as a reputable Australian airline with the good old Aussie Spirit of caring for its customers. No more! I now believe that Qantas is just another heartless profiteering company who cares nothing for its passengers, has no morality or business ethics and belies the appearance of a humanitarian spirit.

Not Verified | London to Perth. Flight late leaving London but time made up during the journey. Check in at Heathrow easy and efficient. Cabin crew friendly, polite and efficient. Inflight entertainment good. The seats were comfortable for such a long flight. Food was above average for an airline. A small snack bar was provided on a help yourself basis and was free. On arrival at Perth there was not enough staff at immigration or customs, resulting in long queues.

✅ Trip Verified | Melbourne to Perth. Qantas takes a hard line on not letting even a very frequent flyer take an earlier flight, but are soft on timing and both there and back were an hour delayed. Food was revolting. They even gave my preassigned seat to someone so chucked me at the back where it was deafening. If you have a choice, bypass this mob. Certainly don’t rely on them if you have business meetings! The lounge has gone from good to awful. Cost cuts have reduced ‘meals’ to racks of stale bread and tubs of kraft singles, ‘sandwich meat’ and tinned tuna with a do it yourself sandwich toaster. But it’s the regimented stratification of service that really gets to you. Once, it was subtle and reflected Australian egalitarian culture. Now you are really made to feel like you are unwelcome if you fly main cabin and use the qantas club rather than the multiple super duper’ lounges for the plutocrats that Qantas target.

✅ Trip Verified | I had the opportunity to travel with Quantas for the first time on my journey from London to Singapore (roundtrip) and I will never travel with this airline again. The staff was nice, seats average, where they lost the most amount of points for me was in relation to food and inflight entertainment. Usually on all of the long hall flights I travel on they offer such a range of amazing movies in different languages and varieties, but on Qantas they merely offered a few movies and out dated 'horror ones' there were no tv shows nor any documentaries it was all very lackluster. My biggest area of disappointment regards food, especially since I had requested a vegetarian meal. Now I am not a picky eater, but the meals offered were so disgusting that I was only able to take a few bites. When the meal arrives it is the main dish only on a trey with a piece of bread and desert in the bag thus taking away from the whole cute inflight meal aesthetic. It was very difficult for me to figure out what it was that I was going to eat as the food items did not look anything like food, I had to read the label in order to understand what is being offered. I did try the meals and could only stomach 2 bites each. I really wonder if the chef had tried what he had made, because it is a great disservice to the customer. This chef either needs to be retrained or fired, if he/she will go into retraining they should collaborate with those from Emirates, Korean, etc. Furthermore, the vegetables were so over cooked that any nutrients that should have been available ceased to exist.

✅ Trip Verified | Singapore to Auckland via Brisbane. Got window seats on both the flights, which were on the same plane. Glad to have the seat next to me free, so nothing against legroom. Cabin crew had friendly and cordial service, with smiles present. Had a sizeable supper on the first flight even though I was informed there'd be breakfast, was pleasantly surprised. Beef paired with Bloody Mary was well eaten. Breakfast was muffin and fruit with coffee. Decent to good. Second flight had another breakfast, frittata with bacon and sausage and coffee, was good. Again, with an empty seat and cheerful cabin crew who helped me with my arrival cards as well. IFE was a bit lacking but decent selections. Pleasant journey with Qantas.

✅ Trip Verified | Brisbane to Mackay. Worst airline I have ever flown with. Delayed then delayed and delayed again on our first flight with no reason given. Then on our flight home we were delayed again. Staff are extremely rude and can’t even smile or try to help in any way. Tiger Airways is a much better airline. Qantas is a massive waste of money. Will never fly with them again.

Not Verified | Los Angeles to Sydney. Was looking forward to trying out Qantas International again after 15+ years of choosing other airlines due to poor quality and service on my last flight. This time it was a mixed experience. The A380 is a fantastic aircraft and I've been on the Singapore Airlines, Qatar, Malaysian and Emirates versions previously. Unfortunately the Qantas version had seen better times. This plane was old and although the seating was new, you could tell the rest of it had taken a beating including the carpets, toilets and galley. The flight attendants on this plane (although very polite) verged on the wrong side of professional vs casual friendliness and as we were seated next to the galley, we overheard way too much much casual gossip and cattyness which I felt was not doing the airline reputation much good. Our attendant even commented that he was 'exhausted' before the flight even took off. What was good : the food was pretty decent for economy, as were the free flowing tim-tams and bundaberg ginger beer available from the fridges at the back of the plane - well done, a nice touch and keep it up. Would I choose Qantas again? Probably not. The competition (particularly Singapore Airlines) has a better, more professional product. More needs to be done to bring Qantas up to this level. I'd start with updating the plane and staff conduct.

✅ Trip Verified | Perth to Adelaide, a fantastic experience. I was traveling with an elderly passenger and initially we were not seated together. I asked a ground staff member if they could change the seating arrangements. It was not a problem and the staff member at Perth airport rearranged the seating, and did this with a smile. The aircraft was comfortable and clean, cabin crew friendly and service without a flaw. We had a choice of three meals, plus cheese and crackers, and beverages included soft drinks and alcholoic drinks. Fifteen minutes or so after lunch was served the cabin crew came around offering tea and coffee. I recommend Qantas and they offer an excellent domestic product.

✅ Trip Verified | Sydney to London via Singapore. A really good experience. Qantas lounge and boarding not the best but upstairs on the A380 is a comfortable calm experience. Lovely cabin crew on first leg (I slept much of the second so didn’t notice so much), a really good Neil Perry dinner, one of the best dishes of Barramundi I’ve eaten. A treat to be made an Espresso afterwards. Though the window seat requires crossing the next seat to get to the aisle it is a very comfortable seat to relax and sleep and the massage function is a bonus. Slept much of the second flight using provided pyjamas. Woke to an excellent. freshly cooked scrambled egg and smoked salmon breakfast. Flight on time and luggage on belt quickly.