Qantas Airways

✅ Trip Verified | Qantas is a legacy career and known for good service and great catering. My business class experience on an evening flight was worse than expected. - Flight attendants in business looked rather uninterested and definitely lacked some sparkle or a desire - No proper headphones- just standard from Economy which is weird for a legacy career - No menus distributed - Warm and cheap sparkling wine which is called as champagne, very bad choice of red wines, no spirits offered, no pillow or blankets are distributed (only by a request) - A choice of meals is strange and not coupled with an entre or a desert: cheese plate is an option #1, the portion is not big, only cheese, nothing else is included; tomato soup is an option number 2 - a soup alone, nothing else; option number 3 is a chicken with rice, looks like a good portion but again - no entre or a dessert. When I asked for any desert going with a tea - a tiny cookie was offered - No table cloth - Seats are large and offer a bit of recline and leg stand. - I was flying with a 2-month-old child and my first request for some water was ignored as staff were busy chatting with a flight attendant from Economy class A day before I was flying Qantas in Economy and experience was much better - very motivated crew passionately servicing passengers, extremely tasty warm egg and ham sandwiches, very prompt service. I compare Qantas short domestic flight with the same 1 hour and 15 minutes Aeroflot flight on a Moscow-Saint Peterburg flight - Aeroflot business class is outclassing Qantas on everything - French premium champagne, a wide range of spirits and fine wines, noise-canceling headsets, proper beautifully decorated table service, extensive menus, each meal contains a salad or entre, a proper dessert. I am disappointed with Qantas and very surprised by a fact some Russian and Europeans airlines (not even mentioning WEmirates or Qatar service on 1-hour flights) are completely outclassing Qantas. Probably a lack of a real competition here in Australia plays a bad joke with Qantas.

✅ Trip Verified | Auckland to Brisbane. Paid for the works only to find on both flights Auckland to Brisbane and Brisbane to Auckland that the screens were not that interactive - you repeatedly had to press the screen to get it to work - gave up in the end, headphones either didn't work or only had sound in one ear. On the trip back one choice of food - salmon salad - as none of us eat fish - too bad so we were provided a piece of pizza bread and small pack of crackers for a meal. Food, alcohol and tea/coffee all served at the same time. My son asked for a coke got a coffee? Toilet was filthy. On reporting this to a steward told they'd deal with it later after having their dinner - meanwhile everyone was walking it through the aircraft. Couldn't understand/hear the head steward on speaker. Pilot not great either - terrible landing in Auckland. Better service on China Air and Korean Air.

✅ Trip Verified | Adelaide to Melbourne. I fly with Qantas exclusively and currently a gold member. I travel to Melbourne very regularly and the last few weeks i have been refused entry into the Qantas lounge in Melbourne when i have asked if i could please simply get a glass of water and use the toilet facility, usually on 5 minutes max. I find this very very disturbing that only a few months ago this was no problems at all at the Melbourne Qantas domestic lounge. I would like to know the real reason for this and would like to know in this day and age how can anyone refuse anyone the right to simply ask for a glass of water etc. As a loyal supporter of Qantas for over 17 years and continually being a gold member with them im wondering what their issues are with what is wrong with them and their staff. I would like to hear what others might say or if others have had the same experience or feedback because i feel what is happening is down right bad.

✅ Trip Verified | Hobart to Queenstown via Sydney. I’ve just had the worst flight experience with Qantas. Firstly we were delayed by half an hour on the Hobart to Sydney leg of the journey and the staff didn’t seem to care that a large proportion of passengers were catching connecting flights in Sydney. On arrival into Sydney I had 10 minutes to run from the domestic terminal to the international terminal, go through passport control and then go through security screening for a second time - why?! I literally made the Queenstown flight by the skin of my teeth but unfortunately my bag did not. On arrival into Queenstown it became apparent that’s my suitcase had been left in Sydney. This seems to have been the case with a number of other passengers on the SYD to ZQN flight! The sheer number of passengers who’s bags didn’t arrive is just sheer negligence in my view. When trying to get help in getting my bags returned, all I was told was “give us an address and your bag may turn up tomorrow” - definitely not very reassuring. And no specific time was given either - will my bag arrive in the morning? In the afternoon? In the evening? Who knows?! Props to Qantas for giving me $60NZD in compensation and a set of pyjamas and some toiletries - but it’s just not good enough. There was also a really lovely air stewardess on the Hobart to Sydney flight. The food onboard the SYD to ZQN was also ghastly - a terrible day and a terrible trip due to the incompetent airline that is Qantas.

✅ Trip Verified | Melbourne to Auckland. Delayed out of Melbourne and IFE rebooted during Taxi. Despite delay arrived in Auckland on time and no further issues with IFE once departed. Good quality meal with 3 choices on a relatively short flight, the beef brisket was very tasty as was dessert. Attendant was willing to give me a couple drinks at once, full cans too as opposed to a plastic cup as I have experienced with other airlines. Extremely genuine, friendly and competent flight attendants. I've traditionally avoided Qantas in favour of airlines like Emirates, Qatar or Singapore, but was impressed with them and I will likely use them in the future. I chose Qantas this time because of baggage allowance of 30k being included where it would cost more with others on this route, good departure time from Melbourne and competitive pricing. baggage above 23k on others would have potentially incurred hundreds of dollars in fees.

✅ Trip Verified | Cairns to Auckland via Sydney. It was clear there would be a problem making the connecting flight when the Cairns flight was delayed. Having arrived at check in 2.5 hours before check in time we tried to get a resolution from the check in person. We were fobbed off saying we could catch a train between the terminals in Sydney and that the plane would make up the time. We arrived 5 minutes before the boarding time and made our way to the other terminal on the bus provided, walked as fast as we could to Gate 53 only to find the doors closed. We then found that we had been offloaded because our luggage had not arrived. I think this is pretty poor of Qantas as they did nothing to help us out of the problem they created in the first place.

✅ Trip Verified | Brisbane to Hong Kong in April 2019. Unfair treatment to me, preferential treatment the impolite customer seating in front of me.The one in front of me fully recline leaving me no space to even open the tray table. I talked to the customer in front but she refuse to re-adjust with a very impolite attitude. she had more than enough space. The cabin crew kept on saying she has rights. I am extremely clear I did not made threatening means, but the cabin crew threaten me for calling police. I eventually got my coffee spill, and had no space to work. May be she was following the rule, but definitely not humanistic.

✅ Trip Verified | Osaka To Sydney. Flight was delayed by 15 minutes but was kept to the rescheduled time, great to have clear communication no matter how small. Check In was a breeze, followed by a fast and efficient security and passport control process. Our gate was reached by taking an internal train with boarding followed soon after. This was a red eye flight back home and being in economy is not the greatest when it comes to a comfortable sleep, extremely hard to have a decent sleep in my opinion. I normally would fly Business during an overnight flight. The food was decent, good options but portions need to be bigger. The Cabin Crew were friendly and professional, acknowledging me during the flight. Overall, a good flight but it was just difficult getting a decent rest.

✅ Trip Verified | Christchurch to Tokyo via Brisbane. Friendly staff. Really disappointing catering. Firstly the air hostess decided not to give me and a few other passengers around me the pudding. I didn't have a chance to ask for it as.they flew down the aisle so quickly. For the snacks, my aisle didn't get offered any fresh fruit. Again unsure why half of the economy cabin got this while the other half got ignored For the last 'meal's of the flight I wasn't offered any drinks, and neither was a passenger in front of me. I assume.it was an oversight on the flight attendant's part but again I couldn't catch her attention as she had already gone way down the aisle. I had to go to McDonalds upon disembarking as the food was so unsatisfying. These flights aren't cheap and I would expect better service and food satisfaction than this

✅ Trip Verified | Adelaide to Perth. The flight attendant offered earphones to the lady sitting next to me, but he didn’t offer them me. So I called out the attention of him but he didn’t hear me. So I ended up to touch his arm to get attention and I got told off. He said that with loud voice “say excuse me madam!”. Very unpleasant experience. He should go through the hospitality course again and learn how to serve customers. Never wanna use this airline.