Qantas Airways

✅ Trip Verified | Los Angeles to Melbourne. After missing my flight due to a delay from another airline Qantas have now got me on another flight. This was a massive help to me as I was worried that my insurance wouldn't cover it 100% but they saw the correct documents and followed through..

✅ Trip Verified | Adelaide to Melbourne. I enjoyed my early morning flight on Easter Sunday. It left and arrived on time. There was nice breakfast that wasn't that big but was fine for such a short flight. Service was friendly and efficient. IFE was OK, It's a shame that music is no longer offered though.

✅ Trip Verified | Brisbane to Melbourne with Qantas. Staff service levels drop significantly on full flights. This one is no exception. In addition to no overhead locker space and no screen for entertainment. It seems its a bring your own device flight. Just wondering who designed the toilets they work well if you are the size of a pre-schooler.

Sydney to Bangkok. Very bad service. Feels like a low cost airline. Staff need to be better trained about their service mind and the polite way to talk with passengers. Mid flight, they just ignore passeners that need help. They just chitchat and had fun at the end of the cabin. The food was not good at all. I really question myself as to whether I was travelling on a low cost airline. No more with Qantas!

✅ Trip Verified | Wellington to Sydney. Qantas failed to impress. The cabin seemed quite nice however this did not continue throughout the seat, with tiny legroom and an incredibly uncomfortable seat, the cabin was a large letdown. 3 and a half hours on this aircraft was very tedious. The crew were rude and I recall the flight attendant having a go at the passenger on my right after she had forgotten his meal request 3 times and he didn’t say please the third time - the first two times he said it. The crew didn’t seem to put much effort into the customer satisfaction and were no help when it came to arrival card information. The food was nice however the inflight entertainment system was extremely laggy to the point it was impossible to use, the 737 options for entertainment are very week and I’ve seen a much larger selection on multiple other airlines operating similar sized aircraft (such as the A320) . All in all I was very disappointed with the service qantas provided. The wifi didn’t work despite crew attempts to have the passengers connect.

✅ Trip Verified | Sydney To Auckland Via Melbourne. The journey started off positively with great attitude from ground staff during check In and super fast security thereafter. The first leg from Sydney to Melbourne was 20 mins early which helped with my slightly tight connection but since Melbourne is one massive building with 4 terminals, it was very easy to navigate onwards to your international connection. The Melbourne to Auckland segment was delayed by 1 hour and 10 minutes due to one passenger not showing up on the plane and the aircraft it self being delayed with its own arrival into Sydney. The ground and cabin crew did their best to notify the passengers but the delay was not made up during the flight. The crew onboard were super friendly, a very attentive service then my previous flights over the Tasman Sea. Surprisingly too, was the catering as there were good options and tasted delicious. IFE was not up to scratch, fair enough the B737 is mainly use for Domestic journeys but in my opinion Qantas needs to add more content if they intend to switch this plane model between domestic and international routes. Overall, a great experience but the delay did let the experience down.

✅ Trip Verified | If Qantas want people to choose them consistently they have to allow a little more room. Uncomfortable seat and no leg room at all unless you are quite small. Food ok. Service fair but will not be the first choice generally travelling internationally. Limited choice of entertainment.

✅ Trip Verified | Hobart to Melbourne via Brisbane with Qantas. Bought 2 tickets online, asked if we wanted to select seats and we said no as we didn't care where we sat as long as we were together. They did not seat us together! Didn't realise till we got to the airport and the staff weren't bothered and advised we needed to pick seats together when we booked. Not impressed that when buying tickets together you aren't automatically seated together! You need to make this known when booking.

✅ Trip Verified | Before checking in and arriving at the airport, I was advised by Qantas that the flight had been delayed by about an hour and I had received a new departure time for the first service (TSV-BNE). This meant I did not have to arrive to airport as early as first planned. Upon check in I was also advised that I had been pushed back to a new connection to Melbourne. I questioned ground staff if there were a chance of being put on an earlier connection, as the one I was put on was two hours later. The Townsville ground crew were awesome and checked to see if my preferred flight had any spaces. Although this flight was full, they said they would advise me if there were any no shows once we arrived in Brisbane. The first flight, despite being late, was up to standard. The second flight departed on time and the plane was equipped with free wifi, this is an excellent feature and speeds were adequate enough to stream in HD. A small dinner was served on this flight and was nice. Arrived in Melbourne on time and bags were received relatively quickly. Overall, a smooth and non-stressful series of flights, despite the potential for being these things.

✅ Trip Verified | Brisbane to Townsville. Check in was quick and easy and with live updates on flight status sent through on regular basis, this airline really adds a peace of mind factor. On top of this, the fare could be managed easily via the Qantas app or website. Boarding time was slightly behind schedule (about 10 minutes), but was still done quickly. We were advised by ground crew that it would be a full flight and advised passengers board by row number; the aircraft was therefore less 'congested' for boarding, filling from the back forward. Despite the slightly late boarding, it being a full flight and busy time at Brisbane airport, we departed only 15 minutes behind schedule. The crew was great, friendly, experienced and worked well as a team to serve the aircrafts needs. The flight deck advised us that we would arrive at Townsville on time and we did. Snacks were served; biscuits and cheese, which was adequate for that time of the day. On the entertainment front, this was one of the 737's which had not yet had wifi access installed, which was a shame because it is really good on other flights. But the rather good Qantas entertainment app could be used to stream their content - much better than the comparable Virgin product. Overall, a pleasant flight to Townsville.