Qantas Airways

Not Verified | Check in was a bit of a joke as the system would not allow me to fully web check in. We spent nearly 1 hour in the queue as there were only 3 staff on the desks and 1 was tied up for most of the hour dealing with some passengers who had not done something correctly and were expecting the check-in agent to sort it out for them. Boarding was a bit of a shambles with additional checks of the passport and boarding passes being done by private security people for god knows why and the Qantas staff member in charge of this not giving clear directions to us leaving us almost as confused as she was. This led to a 90 minute delay which we expected. The pilots managed to make up 1/2 hour on the way, but it was nice approaching Los Angeles in daylight. On Board: The crew did a great job looking after us and regularly patrolled the aircraft offering snacks and water. They were friendly down to earth people form a variety of national backgrounds. Food wasn't in huge portions but adequate and I enjoyed it. We booked seats 82 and 83 A and B so we had window seats. I can't confirm it, but I believe that Qantas blocked off the C seats for us, which was great of them to do if they did that as it made our trip even more comfortable. There was no wifi on the aircraft due to it flying over the Pacific Ocean and being out of any sort of coverage, but there was plenty on offer on the entertainment system. For economy, the seats were comfortable enough for the 14 hour trip with plenty of legroom, however, the arm rests don't go up fully. The seats can also be reclined with out intruding in the passenger behind you's space. I felt a bit sorry for the people who would be cleaning the aircraft after we left, as there was a family of grubs in front of us who allowed their child to spill food and rubbish all over the carpet in their seats as well as the aisle. Some of it even managed to float down our way. My advice to passengers is that they treat crew with respect and they will get it back, take your rubbish to the bins yourself - the crew aren't your personal servants and if you have children who can't entertain themselves, then teach them how to use headphones so the rest of the passengers don't have to hear their entertainment.

Not Verified | Qantas has gone bad to worst. I booked business class tickets from Brisbane to Cambodia. Qantas has a flight sharing with Jetstar (their own subsidiary). Jetstar has put me and my wife in different rows. When I called Qantas the staff said call Jetstar Asia when I called Jetstar Asia they say you booked through Qantas so call Qantas . Never again I will fly Qantas. The management does not have a clue of ground realities their customers face. This is how Qantas treats Business Class customers.

✅ Trip Verified | I am a gold lifetime member of Qantas. Member since 1997. Been a platinum member. Went to Business Class Lounge, as usual, only to be told by a rude Qantas staff member wearing a silly Santa’s hat that my 2 daughters could not accompany us into the lounge. For decades gold class members came bring their families in. Suddenly now a change. Said it was policy. Unless it has changed recently & communicated deep in small print, this has never been their policy & not a wise way to reward loyalty. Said it was because girls were over 17. We have flown countless times with them being over 17 & the family has been into the lounge. It was 5:30am. Lounge was deserted. No empathy. Just blockages. I’ve done my last Qantas flight.

Not Verified | Slipping standard is unmissable for Qantas flights. To pay such premiums for traveling on outdated and shabby aircrafts are not good. Ground service is not existent nowadays. Cabin crew service and food were fantastic though. However, I'd prefer to go with another airline if I had to pay such premium.

Not Verified | At best the flight leaving MEL at 23.45 is a dreadful time for a three and a half hour flight getting into AKL at 5.25am (2 hour time difference) Check-in was easy, with no delays through security. The QF Business lounge however was dull, had no windows and a very poor food offering, especially given at that time there was little desire to eat on board. A renovation is however due in 2024. Boarding was delayed and we got away somewhat late due to delays in baggage loading, even though the 23.55 Jetstar flight to AKL at the gate next door pulled back early. The seat 1A would have been great for a day time flight, but despite a good pillow and duvet/blanket (not quite sure what it was) sleep did not come easily. Meal options were either a choice of soup or a ham and cheese roll (at least that's what I think they announced). There were no menus, but passed on both options. Nothing like as extensive as the very good economy meal on way over. Crew were pleasant enough, but no offer of a coffee or juice prior to landing nor any hot or cold towels. No recognition either of lifetime gold status. Sad to say the offering in Air NZ Premium Economy significantly better.

✅ Trip Verified | Qantas flying 18 year old aircraft, no surprise that flight delayed 4 hours due to mechanical issues. Aircraft on Qantas now below Jetstar and Bonza. Seats old with padding falling apart, recline springs gone so frequently fall back. Naturally no WiFi or screens. This route is always very full?! Seats in business lounge equally old and filthy.

✅ Trip Verified | Absolute disgrace of an airline. Never on time. My third flight on the same route SYD-BKK return in November/December period. Once I was smarter to take a return flight with Thai Airways. Out of 4 flights, only Thai was on time. The cabin crew is generally a bunch of people constantly irritated the with every request you make as this distracts them from their social chat in the galley. Current QANTAS delay was caused in the very last minute, they issued "lunch vouchers" for the value of THB350. This is only good for a burger at burger king. Many restaurants are smirking at these vouchers, so effectively you're stuck with the burger king or maccas. Alan, get us back our NATIONAL formerly glorious airline!

✅ Trip Verified | A fallen giant. Qantas has become a source of shame for us Aussies. The once mighty flying Kangaroo is now associated with delays and exceptionally poor service once reserved for budget airlines and my experience has sadly been the same. I have flown Qantas many times recently for business and it’s a real shame how bad things have become. Almost guaranteed flight delays (usually lengthy and with limited explanation), poorly trained staff that are a shadow of what we were used to, very dirty planes (bring your wet wipes) and in-flight meals that one would expect at a backpackers lodge are all part of virtually every flight I’ve recently taken with them and it seems like it’s only getting worse. Oh and the prices have become extortionately high and continue to go up. It’s almost criminal it’s so bad. Flying Qantas has become a punishment. Be warned.

✅ Trip Verified | Has Qantas become a budget airline? Our evening meals were a choice between spicy beef noodles, chicken salad and a vegetarian lentil shepherd pie. The spicy beef noodles looked like sludge and was not the best. All meals were served in a box, with a small piece of warm focaccia on a napkin. And that was it. Much later on, a Splice ice cream was handed out as dessert. Much more later on, the tea and coffee was served. You could help yourself to water at the water dispenser with very tiny cups. Best to bring your own water bottle to fill up. It was soon lights out. Whilst the lights were out, water and a small packet of soy crisps came by. Most people were asleep and literally in the dark so this service went unnoticed. Instead of back seat screens, tablets were supplied but there was insufficient quantity for all passengers. If you were not using it for any period of time, the flight attendant asked for it back. When we were preparing to land, request for the tablets to be removed from the back of the seats. One flight attendant roughly pulled mine out of its position and thrust it into the back pocket. Surprisingly she did not do it to 2 other persons sitting close by. If I had chosen a budget airline, my expectations would have been budget meals and service. Qantas prides itself as the Spirit of Australia. The service and meals certainly did not reflect it.

✅ Trip Verified | Flew Sydney to Seoul (QF87) and return (QF88). Service is decent but the in seat power for laptop charging is disabled permanently for both flights despite what the Qantas website says for the plane. I'm ok with them not providing power but please update your website to say that.