Philippine Airlines

✅ Trip Verified | Tokyo Haneda to Bali via Manila. The flight from Haneda to Manila was ok. It was a good new aircraft and the flight was also smooth. The flight from Manila to Denpasar was not so smooth. When we reached Bali, we waited for our baggage for around 1 hour but still there were no sign of any new baggage. When we confirmed with baggage handling service that handles Philippine Airlines, they told us that 40 baggage were left at Manila. We had to wait 2 days to get our baggage. While returning, again the flight was delayed by 1 hrs. we had only 1.5 hrs of transit at Manila and the flight was delayed by 1 hrs and there is a unique system in Manila airport that you need to present your boarding pass to transfer desk, stamp it and only then allowed to go through security. We were lucky to get in front of line and get on our plane right at the end of boarding time. Don't expect personal entertainment system in the plane as most of the plane do not have them. In addition, board the aircraft as soon as possible and ask for the blankets because they have very limited amount of blankets.

Not Verified | My wife and flew to London via Manila with Philippine airlines in economy class. The first of the flight was on an Airbus but had no screens in the seats. Ground crew handed out flyers with instructions on how to download the my pal app for your phone or tablet. If you do fly with this airline it’s important to find out if it has got inbuilt flight equipment. The other thing that you might find annoying is that there was nowhere to charge my device on this aircraft. The leg room was quite spacious for economy and the food was very good. The Manila to London leg was on a newer Boeing 777 that did have inbuilt inflight entertainment but less legroom in economy. Again the food was good for airline food and the staff friendly and helpful. I would have no problem flying Philippine airlines again but remember to download the app for entertainment and by a power bank to keep your devices charged.

✅ Trip Verified | Los Angeles to Manila. My flight on PR103 scheduled to depart at 00:05 was canceled when a ground vehicle accidentally hit the aircraft's wing. All passengers were then asked to go back to the check in counters and there I stood in line for over 3 hours with some 300 passengers in front of me and only 3 persons staffing the counters. No refreshments offered. No hotel accommodation either, I was told to take a seat and wait until 08:00 in the morning when the counters will reopen so I can get my boarding pass for the next available flight to Manila. By 8 in the morning, I was already checked in for PR113 to MNL departing at 12:30pm, but was told that my luggage will have to be delivered to my home address in the Philippines as they could not load it on the same flight that I will be on. Over 15 hours of no food, no water, no sleep and not a single apology from any ground staff. 2 days after arriving Manila, my luggage is still not delivered. So I called their baggage tracing services department and was told that my luggage should be on their way. I gave it another 2 days and I still did not receive them, so I tried my luck by calling their cargo department to see if they may have my luggage, true enough, they did - but told me that they don't do deliveries so I will have to go to the airport to collect them myself. I also purchased front row seats for $30, but they could not provide one after putting me on a different flight after the cancelation. So I emailed their refunds department to request for a refund and here is the response that I received - "Upon checking on the record, we are unable to refund it since it is already on used status. You may try to email your request/complaint but it will be subject for investigation and approval." Filipinos are warm and caring people. It is a shame that this airline claims to be the heart of the Filipino when it is run by horrible heartless people.

✅ Trip Verified | Manila to Singapore. I always like to do online check-in so I won’t spend so much time on the airport lining up and it was not a pleasant experience. They were taking ages to email the boarding passes. With that said I don’t recommend doing it at night if you're like me who wants to make sure that it’s in your inbox. I thought I secured my seat that I want but they changed the aircraft last minute which I don’t mind as long as they give me another window seat. That was not the case. I complained but they told me it was an “equivalent to what you selected” and I trusted them and they lied. They gave me a middle seat instead of a window seat. I don’t know if they’re just being lazy or they just didn’t know too like myself. I was also travelling with my family and on the plane, I found out that we were seated far apart from each other. We were one of the very few families and all people seating around our own rows are strangers to one another. Maybe they could figure out how to seat groups together next time. It triggers me a lot thinking that all the work I did to check in online prior to the flight was a complete waste of time. The cabin crew were great though. They were far better than the ground staff and it would have been such a pleasant experience if not for what happened at the airport. Everything else was up to standards but I think the airport experience (on the ground service) still plays a big role.

✅ Trip Verified | Manila to Tokyo, horrible seats with no inflight entertainment and arrived 1 hr 15 mins late. After sitting in the airplane for an hour not a single update for passengers from the crew.

✅ Trip Verified | Auckland to Manila. This flight was a pleasant surprise. The flight crew from AKL to MNL were friendly, introduced themselves, knew our names, and was on top of service. There wasn't a lot of us in the section so it was pretty quiet. The food was good too. The domestic leg's food wasn't commendable. The fish looked dry and old but service was still great. The return flight to AKL was less noteworthy. Being in business class means faster boarding but the girl at the gate seemed confuse. Economy was quicker. Business class this time had more people and the crew wasn't as warm. Had a bit of the tired attitude. They didn't personally introduce themselves nor as warm, and service was average. The A330 triclass is great though. Plane left on time and it was mostly a smooth ride. I've recommended PAL to my partner for our next trip to MNL.

✅ Trip Verified | Manila to Singapore. The aircraft felt new, and this aircraft type is equipped with the inflight entertainment screen in the back of the seats. The plane doors closed on time, but it took a long time to get from the parking space to the runway and took off 1 hour late. Prior to take off, one of the air steward invited me to an empty row so that i could be more comfortable, very nice gesture.

✅ Trip Verified | Singapore to Manila. Slightly more than an hour's delay departing. There were no updates from the cockpit. Food was ok, staff were ok too. Not the most friendly. What was nice was they gave out blankets just before the flight took off. A pity there was no inflight entertainment screen, and to access the inflight movies, you need to download an app.

✅ Trip Verified | Awesome Check-in Experience through SATS Check-in Lounge. PAL utilized SATS Lounge which is clean and comfortable. the food, drinks were abundant. The lounge was spacious and there were plenty of seats that provide enough privacy for each guests. PAL experience was superb. Great seat, food, drinks, and service.

✅ Trip Verified | Got this ticket as an award for miles redemption. PAL has an annual 50% off sale for miles redemption and i was lucky enough to secure enough points prior to the sale. The drawback is that I needed to go to a PAL ticketing office just to process the ticket which is a little bit inconvenient. However, the service that I had experienced on board is really amazing and that compensates to the drawbacks. PAL flies from NAIA Terminal 2. The airport is a little bit congested, very few shops are available and there is nothing to do in the airport while waiting. The Mabuhay Miles Lounge offers a very limited variety of food and drinks. The check-in experience is fast as there was a counter which was intended for all business class passengers. The queue on the immigration on the other hand is a little bit chaotic as there were only few immigration officers intended for a lot of passengers. There was no priority lane intended for business class as well. PAL's new business class utilized Vantage XL seats which are very spacious and comfortable. it has a direct aisle access and can be converted into a full flat bed. The seat was amazing but not so private. The meals were great, so were the champagne and the wines. FAs were caring and sensitive to needs of passengers.