Philippine Airlines

✅ Trip Verified | Manila to Tokyo Narita. I was disappointed with the aircraft used. The legroom was so small so it was really hard for me to pass and go to the toilet. No in-flight entertainment and there wasn't a television in the economy class for us to see the information during our flight.

✅ Trip Verified | Tokyo Narita to Manila. I wasn't satisfied with the personality of some of the crews. It was hard for some to smile especially during the distribution of food. I understand that they are also tired but they've chosen this kind of job and they must be kind to the passengers all the time. After serving the meal, I went to the toilet. The curtain of the kitchen was closed and they were just chatting there. But I was really impressed with the attitude of Japanese crew during the flight. She was very accommodating and seriously doing her job.

✅ Trip Verified | Hong Kong to Bangkok via Manila. When I arrived in BKK, my luggage is not on my same flight from MNL to BKK and learned that it was left in MNL. I requested the luggage service counter for assistance and got me all night waiting for my luggage to arrive for delivery. PAL hasn't even made any call for the inconvenience they've caused me nor provided any apologies for what happened. I've flew other international airlines and I feel so ashamed that the national airline of my home country cannot even do a simple task efficiently. I find them unreliable service provider and I hope this would not happen to other passengers!

✅ Trip Verified | Manila to Bali. The business class seat on this 4 hr flight did not lay flat and not enough storage for your things. When we arrived in Bali from Manila, my luggage was not in the luggage belt and a third party baggage service said my bag got left behind in Manila. 34 hours later and my bag finally arrived but I never got any direct communication from PAL. They never called, text, or emailed me to coordinate the status of my bag or to ask me if they can assist me with anything or just simply apologize for their big mess up. So this last straw of events made me promise myself that I will only fly PAL again when there is no other choice.

✅ Trip Verified | Manila to Bangkok. Aircraft is their new A321Neo with in-seat entertainment, but they did not distribute headsets. Several passengers were asking for headsets but none was available. A 3 hour flight with poorly serviced inflight entertainment. Bring your own headsets.

✅ Trip Verified | Toronto to Bangkok return via Manila. My flight was supposed to leave at 1:50 AM Aug 2nd/18 It got changed to 4:10 AM Then it got changed to 6:40 PM then it was changed to 7:30 PM then it was changed to 9:00 PM We boarded around 9:30 PM and took off at 11:00 PM There was no explanation for the delays. I got a $20.00 food voucher. I had to use it in Toronto. I bought a burrito and a chocolate milk. I also lost one days vacation. It took 4 hours to check baggage in because they didn't have enough staff for the amount of people. Yes you can check in online but you still need a printed boarding pass because they do not accept digital boarding passes. I was supposed to leave Manila Aug 17 but due to an accident the airport was closed and all flights were cancelled. We were told by PAL staff (after hunting them down) to call the booking number to re-book the flight. I had to book a hotel. I tried calling PAL. After two hours I was finally able to talk with someone. They told me that it was only to book new flights not for re-booking and I had to go to airport to get a new flight. Aug 18 I went. There was zero customer service by PAL at the airport. After spending 16 hours there I left and got a hotel. I went back Aug 19. They kept telling me that the next available flight was Aug 31 and I had to wait until then. I spent 18 hours there and after a very long day I finally got a boarding pass. I was suppose to leave Aug 20 at 8:00 AM. Meanwhile they were flying out the regular scheduled passengers for all the other flights for Aug 18, 19, 20 The people from the 17th were still waiting to fly out. I boarded the plane again at around 9:30 - 10:00 AM We took off at Noon. They would not give us any accommodations or food. They kept saying "fault majeure" meaning it's not their fault. I agree that Aug 17 was not their fault but Aug 18, 19, 20 was their fault. I had to pay for three extra nights in a hotel. Taxis back and forth to airport, food. I also lost two days of work. According to the passengers bill of rights they are suppose to provide accommodation, food or put us on another airline. But they would not take responsibility. I sent PAL three emails. They never replied to any of them. I sent them messages on messenger and all they do is say we are looking into it. Sorry for the delay. We apologize. So sorry. But yet they never respond to the actual complaint letters.

✅ Trip Verified | Los Angeles to Bali via Manila. The plane was late arriving at LAX, so we were late leaving for Manila. We had to circle the airport for an extra hour before landing because traffic was backed up. The passengers connecting to the Denpasar flight were herded via shuttle buses to the next plane. The doors closed shortly after, but we stayed parked at the gate for another hour before moving to the runway. That was important, because the seven of us were the only ones not to get our luggage when we landed in Bali. We were again 1.5 hours late and it was now 2 am. The agent told us to return the following night at 1am. to retrieve our bags. I explained that I had a flight to another island at noon and it was their responsibility to send my bags along on a domestic flight. They did not send them. All my clothes and all my dive gear for a week on a dive boat sat in the airport for 8 days. I had to scramble to buy a few items of clothing before leaving on the boat. I have been in contact with the airline several times, insisting that they cover the costs I incurred. They had 36 hours after my bags got to Bali to send them on to me before I was unreachable. I couldn't even reach the luggage agent who gave me his phone number, even though I was calling from 1:30 - 4a.m. when he should have been retrieving my bags. I also could not reach Manila, and finally asked my boyfriend in the U.S. to find out where my bags were. I was afraid they would be tossed after 8 days in lost and found. My bags were waiting for me when I returned to Bali, but I spent almost $400 in dive rental and basic purchases. And to add one last irritation, my row of seats on the 13.5 hour returning flight from Manila to LA had no power. We had no screen to watch movies, no light to read by, not even a working attendant call light. The purser apologized for our lack of power and gave us miles on PAL, as if I would ever fly their airline again.

Not Verified | I recently flew between Melbourne and London with a few weeks stopover back home in the Philippines. Between Melbourne and Manila I had the newly refurbished A330-300. This has a comfortable 2-4-2 seating layout in Y with modern IFE and WIFI. The flight crew were very attentive, cheerful and approachable. The IFE selection is sufficient and the aircraft was like new inside. My only gripe was the return red-eye flight MNL-MEL where we were not supplied with pillows which made the flight a bit uncomfortable. My flights between Manila and London were operated on the B777 with again excellent flight crews on both sectors, and punctual service. Food was plentiful and of a good quality on all sectors, with crew making regular drinks/water runs and happy to refill water bottles. The 777s on both flights had slightly cramped by very comfortable and well-padded seats (3-4-3 in Y). The only sour point was that on both 777 sectors I had broken/damaged seats (first flight had a seat stuck in upright position, second sector the audio jack was broken in my armrest. If they give these aircraft a bit of an overhaul I think they'll be up to standard with airlines like Qantas etc. Overall I found this airline to be much improved over the past years, and a much friendlier experience than other carriers like Singapore Airlines. I think with their new A350s they will be a very solid choice for my next travels between Manila and London.

✅ Trip Verified | Riyadh to Manila return in August 2018. Was able to snatched cheap premium economy ticket during the seat sale. All flights were excellent. Generous baggage allowance for Premium Economy which is 25 Kgs for each checked in bag. Food was OK. MNL-RUH was slightly delayed due to the usual traffic at MNL Airport. However, the pilot managed to get us to RUH early. Smiling cabin staffs.

✅ Trip Verified | Very satisfied with Philippine Airlines on in-flight service offerings. Although in-bound and out-bound flights were not exactly on-time (as expected), flight attendants were polite, responsive, caring and efficient during flights. Arrivals were safe and baggage handling was also good. Will choose Philippine Airlines again in the future.