Pegasus Airlines

✅ Verified Review | Antalya to Kuwait via Istanbul. Bad experience with Pegasus. Missed our transfer flight because the airline staff would not assist to let us pass through passport control quickly, and even though I told them that we will miss our plane if we waited in line, they insisted that there is time to catch the transfer plane، Eventually there was no time and we had to wait 9 hours for next flight. No compensation whatsoever was provided like hotel or lounge. Airline insisted that its not their fault.

✅ Verified Review | Athens to Ankara via Istanbul. The reason I purchased a ticket this time with them is because it was suppose to be a direct flight. Months later they email me informing me that it would not be a direct flight so I was stuck with this ticket. My flight was suppose to only take 1.5 hours from Athens to Ankara. As of this point I am still waiting and it's already been 10 hours and I'm stuck in Istanbul airport.

✅ Verified Review | Contrary to some other postings here, I'm happy with what I got with Pegasus Airlines. Modern airplane (737 Next Gen, TC-AIS) from Baghdad to Berlin via Istanbul, on time departures, friendly cabin staff, clean cabin, decent seats with sufficient legroom (Turkish Airlines are worse in economy) - all at reasonable prices (half of what Turkish has offered). No hassles, smooth alternative getting from A to B. Bring your own device, as they don't have entertainment onboard. Will for sure fly again, great value for money.

✅ Verified Review | Flew Pegasus from Düsseldorf to Istanbul. The flight was just a nightmare! The cabin crew were unfriendly, not smiling at all. They are very inattentive, started the service in our row and while we were still ordering they talked with colleagues or served beverages to other passengers and were not paying attention, forgetting to give out our snacks although we paid for it. The flight started in Germany and there was not even one flight attendant speaking German. The cabin was very old, dirty and small, even in the emergency exit row the space was smaller than in other A320 I travelled before. I cannot recommend this airline at all.

✅ Verified Review | This will be the first and last time I fly Pegasus. Flew from Barcelona to Dubai via Istanbul. After my carry-ons were approved in Barcelona, Pegasus staff in Istanbul were carrying mobile weighing devices during boarding to confirms carry-ons were a total of 8kgs. My carry on was 8kgs and my laptop bag was 6kgs without my laptop, they told me I had to pay 16 euros for each 1kg over 8kgs. I ended up having to pay 130 something euros on the spot with the staff being incredibly impatient with me, telling me multiple times I had to throw away my luggage if I didn't want to pay and that they could not wait for me to make a decision as it was the final call. Her tone and manner were appalling. On the flight, everything including the water has to be paid for. Definitely not a budget airline as they try to squeeze every penny out of you for basic amenities that any other airlines allows.

✅ Verified Review | Brussels Charleroi to Istanbul. I have travelled up to 10 times with this airline in the last two years and this lastest experience has pushed me more to take the time to write this negative review. Cabin crew are unwelcoming individuals. The majority of employees don't seem to enjoy what they do or the way they are being treated by the management. The amount of rude employees is appaling. I don't believe I have ever written such a negative comment about a service and frankly I regret having to do so.

✅ Verified Review | Beirut to Paris via Istanbul. My first and last time with Pegasus Airlines. Let me begin with their helpful office in Beirut. I asked if the ticket is refundable if the visa was rejected. She said no and if I want later on to use the ticket for another flight it will cost me double the price. My friend asked how much we pay if we wanted to get another bag, the lady said around 40usd for an additional 20kgs bag. I don't know what got into me but we booked. On the airplane it was not comfortable, thank God the flight was not too long. we could track the flight on one screen out of 4 flights - in the other airplanes the screen were not working. The flight attendants don't speak English - we don't ask you to be fluent but a basic English is required. And the head crew who knows English was talking too fast we couldn't understand a thing! Of course they don't offer anything not even water. They don't turn off the light during the flight. They did only for few minutes. On the way back they made my friend pay 155 euros for an additional 11kgs carry on when in Beirut in their office they told us that an extra 20kgs costs 40usd! And for those of you who think it is a cheap flight, it is not that cheap for the services they offer. Meanwhile a direct flight from Beirut in a respectful airline was only 80USD more expensive but we had already booked with Pegasus and the ticket is not refundable. And the flight back to Beirut was delayed for one hour. They didn't even bother mentioning that before and we were gonna miss our flight from Istanbul to Beirut. Bad airline, bad crew, bad service. Not recommended.

Istanbul to Doha with Pegasus Airlines. The price was really good and purchasing the ticket online was a breeze. I could hardly understand the announcements made in English as the crew was speaking too fast. This was a 4-hour flight (scheduled to depart at 2240 hrs and arrive at 0230 hrs) however, the cabin lights were only slightly dimmed throughout the flight and it was difficult to get some sleep. Air conditioning was very weak for most of the flight and seats are not comfortable.

✅ Verified Review | Istanbul Sabiha Gokcen to London Gatwick. I was very reluctant to buy a return ticket to Istanbul from Pegasus Airlines, after reading some of the previous reviews. But as it most suited the day and times I wanted to travel, I decided to try them. I have been flying for over 40 years and could not find any fault with Pegasus Airlines. The communication, easy booking, timekeeping and the staff were all excellent on my both journeys. For an economy Airline, I can only say well done.

✅ Verified Review | I had a connected flight ticket from Amsterdam to Zaporizhya via Istanbul SAW. The flight from Amsterdam to Istanbul was fine, but then my flight to Zaporizhya was cancelled. Airline representative in Istanbul SAW airport was not so friendly and didn't want to speak English, when only few of passengers could understand Turkish and helped to understand to others what's going on. Representatives said the reason why flight is cancelled was the weather issue in Zaporizhya, however contacting my relatives in Zaporizhya I've heard that the weather was fine. The procedure of taking all of us out to the hotel from the airport took more then 4 hours, with lots off stress. For the main question "When will we have the flight to Zaporizhya?" no one of representatives did not give a clean answer. Someone said - "you can change your ticket and fly to Kharkov and then go back to Zaporizhya by yourself, without any provided transport from the airlines", someone said - "don't worry your flight will be arranged next day at 13:00". Also many passengers received the text message with apologies from Pegasus Airlines about cancelled flight due weather issues and that there will be a flight next day at 13:00. The next day when all passengers checked out of the HolidayInn hotel the receptionist gave the information that there won't be a flight to Zaporizhya and we have to check in again and stay in the hotel another night. So far the passengers and me included still in Istanbul waiting for another changes. I'm very disappointed with Pegasus Airlines service and would not recommend it, unless you don't mind to waste couple of your days for your trip.