✅ Verified Review
| Dubai to Dusseldorf via Istanbul Sabiha. I have never been so disappointed with any company. The flight was supposed to leave at 04:20 but was being delayed several times. Every time the provision of information was below par, one employee of the airport/Pegasus came to explain what was going on to a couple of passengers who would then (or not) spread the information to the other passengers. This went on until about 9 in the morning when the news spread that the flight had been cancelled and that our luggage would be returned to us. Again, we only heard this information from other passengers. All we were left with was a phone number which was of course not available. As we had to go back home on that date we saw no other way than to book an expensive replacement flight. As the service number did not work we sent an email to Pegasus customer service to which we never had a reply. The next day, when we were already back home, I received an email wishing us a good flight on the 5th August from Dubai to Dusseldorf. No-one had ever communicated with us that we were booked on a flight from Dubai to Dusseldorf, this was the first time we found out. This is exemplary for how Pegasus communicates with its customers, or how it fails to communicate. The next step was to get back the ticket prices we paid, we were entitled to a compensation and on the phone Pegasus agreed to transfer this money back to us within a week. After two weeks, no money had been transferred, I contacted the customer service by mail asking for the money. First they said that I agreed not to ask for any compensation (why would I do that?), after a couple of mails back and forth they finally agreed to transfer the money and asked for my bank details. This has now been over a month and despite several calls and emails no-one has ever properly replied to me.