Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 424 reviews
4/10
2 star Skytrax Rating
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6/10

"lose my connection flight"

(United Kingdom)

Trip Verified | I have always used Pegasus to travel to Turkey and Iran. I am also a member of their BolPoint. I never experience problem with exception of this year 2023. Long delay either ways. In fact my recent return trip from Tehran was awful and very long delay in Tehran, which caused me to lose my connection flight from Istanbul to London, and even my luggage was not put on the flight to London. I must add that the staff of Pegasus, in particular the air crew are wonderful and very helpful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Tehran via Istanbul
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"experience proved extremely unreliable"

(United Kingdom)

Trip Verified | Due to the war going on at present, and already over a month ago, my flight that was supposed to leave from Tel Aviv on 15 October to Manchester was cancelled. In the end I had to book an extremely expensive flight (around £400) for a single way, in order to return, as I could not take my Pegasus flight. Pegasus would not refund me for the ticket, despite having cancelled and stated clearly on their website and email that the flight can be refunded but did not keep to their word in any way whatsoever. Additionally, they are barely reachable and a lot of links on their website don't direct anywhere, making it very hard to get through to a live agent for assistance. I highly doubt I will be flying Pegasus again, as this experience proved extremely unreliable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Manchester via Antalya
Date FlownOctober 2023
Value For Money 12345
no
7/10

“So glad I chose Pegasus”

(United Kingdom)

Trip Verified | I had the option of EasyJet, SunExpress or Pegasus for this route. All similarly priced. So glad I chose Pegasus. The crew were super friendly, comfortable seats, food was unusually good, included WiFi/entertainment and the flight was on time! Couldn’t ask for more from a budget carrier. Excellent! I flew the return leg with easyJet - the crew were average, seats were tight and the available food was poor.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Antalya
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“never experienced such bad customer service”

(Denmark)

Trip Verified | Worst experience ever. I have never written reviews for airlines before, but my experience has been so bad all the way through that now I am doing it. First of all the flight was 3 hours delayed, I had to wait in Istanbul airport (which is one of the worst I've been to in my life). That made me loose my connection in Bruxelles. So I had to buy new tickets from Bruxelles. Since my insurance company needs documentation for the delay I have been calling customer service to get this documentation. I have talked to them 7 times (!) and they have still not been able to give me this basic piece of documentation (which doesn't even cost the airline anything). I have never experienced such bad customer service in my life. The customer service reps also barely speak English.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Bruxelles
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very unprofessional and rude"

(United Arab Emirates)

Trip Verified |   They have delayed 1 hour, then another 30 minutes and another 30 minutes later. they landed just 15 minutes before my next flight and they did not take any responsibility, no excuses, the representatives are very unprofessional and rude.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAdana to Sabiha Gokcen
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"try everything not to pay me back"

(United Kingdom)

Trip Verified | The pram of my son arrived damaged after my flight (Ankara to Manchester UK) and is unrepairable as the mechanism is shattered and broken. Made a claim at the airport and also a claim through Pegasus as they requested this with all the footage taken. Came back with an excuse every time and they try everything not to pay me back. It has been nearly 3/4 weeks now and still trying to get away with it while I am not able to go out with my son. Worse customer service I have ever experienced! By law they are fully responsible for any damaged luggage caused by them obviously and they just try to get away with it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAnkara to Manchester via Istanbul
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolutely poorly handled"

(Belgium)

Trip Verified | A delay in the return flight (2,5 hours) was absolutely poorly handled, no reason given, at the booth the rude personel were not willing to give any contact information. On contacting them by E-mail to request a certificate for the delay, I got a ridiculous standard E-mail back.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Brussels Charleroi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was delayed 3 times"

(Lebanon)

Not Verified | Our flight was delayed 3 times. We got stuck in the airport for hours with no notification. Avoid Pegasus Airlines at all cost. First and last time flying with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Beirut
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a horrible experience"

(Switzerland)

Not Verified | Worst airline, was a horrible experience. It’s the first and definitely the last time!!! I had 2 flights with this airline and both were late. They don't even offer water. The staff only speak Turkish, no smile, not welcoming! I recommend to everyone, please you can pay a bit more to have a better airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZürich to Istanbul
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"my favorite low-cost airline"

(Netherlands)

Trip Verified | Pegasus is amongst my favorite low-cost airlines anywhere. Never been disappointed yet. Outstanding cabin crew. Satisfactory food and drink selection. Punctual take-off and landing. Ground crew needs a little improvement. Overall: Great value. Easily recommended.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAnkara to Antalya
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes