Pegasus Airlines

✅ Verified Review | This is a budget airline, but with that in mind, I didn't have any problems with Pegasus Airlines. I paid USD $65 from London Gatwick to Istanbul-S.Gokcen direct flight. Flight left and arrived on time, the crew were lovely and accommodating to my needs and they spoke English. Refreshments were available on the flight for purchase but I always plan ahead and had my own food on me. There was no in flight entertainment available but then again it's not that long of a flight and to be honest it is a budget airline and as such what was available was what I expected. I would fly with them again.

✅ Verified Review | Antalya to Frankfurt via Istanbul SAW with Pegasus Airlines. The seat was quite annoying but it can be accepted because of the cheap flight ticket price. The food, which was a sandwich, was a bit bad. But we arrieved early.

Stansted to Ercan via Istanbul with Pegasus Airlines. First crew not very helpful and hardly spoke English at all. The Pegasus Cafe booklet shows if you buy 2 bottles of JP Chenet it will cost you 10 euros for the 2. We wanetd 2 bottles of white. There was no white wine left by the time the crew got to us and we were only in row 7. So we asked for 1 rose and 1 red but according to the very arrogant young man we could not have them both at the cheaper price. He said you can have 2 white and he could not understand that he had no white left that's why we asked for the other 2. I know it should not bother me but it is a matter of principle as on the way back we asked if we had 2 different ones would we get the cheaper price and was told yes of course. The rudeness of the crew did not help the situation. In fact the flight left Stansted 1.5 hours late. Somebody stayed on the plane at Istanbul instead of getting off which caused another further delay as the headcount had to be done 4 times and by then the pilot had missed his take-off time and we eventually arrived at our hotel at 12.30 in the morning from a 1.30pm take off flight. Never again would we go with Pegasus.

✅ Verified Review | London Stansted to Gazipasa via Istanbul with Pegasus Airlines. Appalled by the lack of updates and poor customer service. Flight was supposed to be at 1.20pm, having checked in at 11am left plenty of time. Finally told at 1.30pm we were delayed until 1.45pm, however we didn't board until 2.10pm making us over an hour late taking off with a flight connection in Istanbul a worry. When we we finally arrived at Istanbul late, there was no information as to exactly where to go and passport control was backed up. Despite asking various airport officials for help as we were late, no one wanted to know or could offer help. We were still queues in in passport control at 8.15pm. We finally got through and asked where to get our next boarding pass and to say Pegasus were unhelpful is an understatement. We were told basically tough we had missed the flight and sent round and round in circles. My husband eventually managed to find a helpful supervisor at the Pegasus desk, around 11.00pm who initially told us our luggage was in Gazipasa and that they may be able to get us on flight to Antalya but getting our luggage was down to us. Something we explained wasn't as this whole nightmare scenario was down to Pegasus. We had lost money paying for a transfer on the night from Gazipasa and would have to pay again after the next flight too. Anyway we were then told that we could be put on next morning flight to Gazipasa. Finally we were transferred to a little hotel and got there for about 2 hours sleep, finally reaching our destination Sunday morning. This has caused so much distress and ruined our experience of Pegasus travel, as they have no back up service and don't care. We also weren't the only ones put in this situation by Pegasus. Avoid them at all costs.

✅ Verified Review | I fly between Ankara and Istanbul regularly every week due to my job. I fly with Pegasus Airlines 80% of the time due to their low fares. I am usually satisfied with their service, since I do not have high expectations, because I pay next to nothing to fly on their planes. My fight tonight from Istanbul to Ankara was an exception though, in the sense that I was overwhelmed with the quality of the service I received. The plane itself was a new A320Neo (you could literally smell the new car smell); and on top of that the cabin crew were the best that I have experience. They were all smiles at all times, but professional when it came to enforcing flight rules. I cannot conceive better travel conditions at these rock-bottom rates

✅ Verified Review | Dubai to Dusseldorf via Istanbul Sabiha. I have never been so disappointed with any company. The flight was supposed to leave at 04:20 but was being delayed several times. Every time the provision of information was below par, one employee of the airport/Pegasus came to explain what was going on to a couple of passengers who would then (or not) spread the information to the other passengers. This went on until about 9 in the morning when the news spread that the flight had been cancelled and that our luggage would be returned to us. Again, we only heard this information from other passengers. All we were left with was a phone number which was of course not available. As we had to go back home on that date we saw no other way than to book an expensive replacement flight. As the service number did not work we sent an email to Pegasus customer service to which we never had a reply. The next day, when we were already back home, I received an email wishing us a good flight on the 5th August from Dubai to Dusseldorf. No-one had ever communicated with us that we were booked on a flight from Dubai to Dusseldorf, this was the first time we found out. This is exemplary for how Pegasus communicates with its customers, or how it fails to communicate. The next step was to get back the ticket prices we paid, we were entitled to a compensation and on the phone Pegasus agreed to transfer this money back to us within a week. After two weeks, no money had been transferred, I contacted the customer service by mail asking for the money. First they said that I agreed not to ask for any compensation (why would I do that?), after a couple of mails back and forth they finally agreed to transfer the money and asked for my bank details. This has now been over a month and despite several calls and emails no-one has ever properly replied to me.

London Gatwick to Dalaman with Pegasus Airlines. Awful service received onboard - staff are so rude and unhelpful and walk away or point blank ignore you when you ask. There is more room on a washing line peg than there is on this airline - they clearly pack as many people as possible. No inflight entertainment on a 4.5 hour flight. I will never use this airline again.

Manchester to Dalaman and we had no problems. They didn't even weigh our hand luggage. Only had delay of 40 mins as they missed the slot. Cabin crew ok but limited English which didn't bother us. Flight back was also good left on time back to Manchester but had to wait 20 mins to get of flight - not Pegasus fault, but the airport and the captain was very humorous about the wait which made it better. I would fly with them again.

✅ Verified Review | Do not order any online extras next to your ticket, or if you do – make printscreens of your online orders and print your ticket details/receipt. Although I saw in Skytrax reviews that this airline has serious issues with keeping up with extra services that people paid for, I decided to give them a try. I booked the tickets online from the Pegasus website and chose the most expensive package available called “Ekstra” with flexible change/cancellation rules, seat selection, 25kg baggage, and hot meal with drink. I made online check-in and dropped the baggage, and everything was smooth in the airport, except that the flight was delayed and took off 00.15 (instead of scheduled 23.15), which was the case with most of the flights in SAW airport that night. I had no issues with my pre-selected seat 2F, however when purchasing online it was advertised as wider seat with more leg space, while in fact the seat was of the same width like all other seats and the legroom was nothing extra – it is simply the first row on right-hand of the plane so no seats in front of you. I would not recommend paying extra for the seat. As soon as plane took off, I was served the pre-ordered hot meal (schnitzel). The cabin crew refused to serve me the free drink, although I had paid for it online. They claimed that drinks were not included in the package “Ekstra”, although when I bought the package online, a drink was listed as free and I even made a printscreen of package details and showed it to the attendant. We argued for at least 5 minutes about the drink (while my hot meal was getting cold). I provided them with my ticket details (sent by Pegasus to my email), but apparently that .pdf file only mentions that a hot meal is included (no explicit mention of a drink). When I claimed that “Ekstra” package includes drink and showed the printscreen, the attendant started arguing that since August 15 the Pegasus policy has changed and no free drinks are issued next to food anymore. Only when I insisted and after I had provided my ticket receipt (with purchase date on August 8), did the attendant conceded and give me a free drink. By the way, both Pegasus journal and inflight menu advertise that if I purchase schnitzel menu and a drink (which I did online), I should get free coffee/tea or water. Of course, that did not happen, and I did not want to fight again over coffee as I just did over cola. I have return flight waiting, and I guess I should be ready for a meal fight again.

✅ Verified Review | London Gatwick to Istanbul. Appalling service, no regard for customer service. Original flight was delayed taking off by 85 minutes due to delays in loading baggage, as a result missed take off slot. Given a cup of water. Had three children plus two adults. Information being given by pilot and flight crew was virtually non existent and despite flying out of London, with majority english speakers, was mainly in Turkish. I know this is Turkeys equivalent of a budget airline, but Ryanair or Easyjet are a million times better. As a result of the delay, missed my connection, then the alternative flight was also delayed by almost 2hours. No free food, meals, drinks etc. But when a fellow passenger wanted to purchase a drink it took over an hour! They forgot about the meals and drinks I purchased. There must be some repercussions for this level of incompetency and unprofessionalism.