Pegasus Airlines

Kayseri - Istanbul SAW. Kayseri check-in was a nightmare compared to outbound THY flight. There will be Turkish families arguing with agents over the weight of baggage! I had paid a nominal 8TL to reserve front aisle and middle seat on web site but were offered exit rows at check in. I had also purchased additional baggage kgs from the web site knowing 20k wouldn't be enough and was still over. Agent spoke good English and was very friendly despite the chaos around her and let my baggage and my companion's overweight baggage go on without additional charge. My two carry ons were not an issue despite policy. Kayseri airport is bleak and has only one restaurant with very limited selection. Grab a doner in town before you head out. Boarding was chaotic for this full flight but flight departed on time. FAs where professional and went through the entire safety in both Turkish and English. Drinks were offered and food for purchase. Plane was new and clean with nice in-flight magazine. Exit row space was no bigger than regular rows. Should have kept my seats up front. Flight is quick and Istanbul SAW new and modern. Baggage wait was not bad. Bus service to Taksim Sq. (45 min) is easy departing every 1/2 hour for only 12 TL. Price for Pegasus flight was only $45 US a great deal vs. THY's $70. However for only $25 more check-in with THY would have been a breeze (as I gazed over at the agents just waiting for a passenger) the plane would have been empty and I would have had a hot meal for free 23k baggage allowance plus Star Alliance miles. You decide when flying domestic Turkey. Overall I would fly Pegasus again.

London Stansted to Tbilisi Georgia via Istanbul return. I was relieved to find a normal airport check-in with allocated seats and 20kg checked baggage allowance at no extra cost and 8kg hand baggage. London to Istanbul was slightly late but no problem as I was using the Servisair lounge adjacent to the gate. All other flights on time. The long layover each way at Istanbul's modern Sabiha Gökçen (SAW) airport was the worst part especially as neither of the lounges accepted Priority Pass but helpful staff at Gloria Jean's Coffees allowed me to plug my laptop into their power and there was wireless available. Hilarious safety video featuring children – a great idea because you just have to watch it. Planes modern and clean. I learned here that on-board prices are high so I ate and drank before the flights. Unlike others I had no problems with cancellations. So far as I am concerned this is a budget airline which is much better than that very arrogant one which I could Harp on about.

Stansted - Istanbul Return. Very short check in at STN - agent seemed surprised at our relative lack of luggage perhaps understandable given that 20kg free allowance was included in the ticket price. Chaos at the other desks as Turkish families seemed to be trying to take huge amounts of luggage with them. Flight was around 45 minutes late but kept well informed with regular announcements. Aircraft clean and fresh but legroom very tight. Great funny safety demo video. Crew friendly if a little slow at service. Prices on board were very high - even higher than Ryanair. SAW airport in Istanbul offers limited transport connections into the city but was a much larger airport than expected. Return journey much the same hand baggage limits strictly applied and slightly more chaos at check in. Again crew seemed very genuine and friendly but slow at serving meals and snacks. Flight only 25 minutes late this time.

I booked 3 seats 5 months in advance. Due to travel at 22.15 I checked the web site on the morning of flight to see that it had been cancelled. I rang the Customer Service line who told me that the flights were still operating. At 1200 I had a call to say my flight was indeed cancelled as was my return. Could I make Stansted by 1200 next day (originally Gatwick). Coming from the Isle of Wight the answer had to be no. Okay I could have a full refund if I supplied IBAN numbers (not credit card refund you would expect) this would be in my bank within 8 days. Got alternative flights and checked bank 2 weeks later - no refund! Rang and e- mailed help desk who took my credit card details and promised refund within 5 days. One week on and still no money. E-mailed again - still no response. We live in hope.

Stansted to Ercan via Istanbul return. Planes modern flights on time cabin crew had little English but pleasant enough. Drinks and food very overpriced gin and tonic £10 but then reduced it to £8-50 : still did not buy. Buy food and drink before boarding.

We have had the same problems as most of the UK people have already put on here - that flight cancelled 3 days before due to return with no explanation as to why. There are a few of us who are still in contact trying to get money back from flights lost day holiday and taxi fares from Stansted to Gatwick. Still no reply for me after first writing to them on 18 August!

Last December booked Gatwick-Dalaman return for September. Message was left on my mobile 3 days before outbound flight to say that the outbound flight was cancelled also received an email. No replies to my emails so had to call the shambolic call centre in Turkey (cost £5.20) and was told there was an alternative Stanstad-Istanbul-Dalaman a day later than original outbound date or £126 refund within 48 hours. Booked alternative with Onur no problems whatsoever. That was over 4 weeks ago have sent over 50 emails to various email addresses within Pegasus and to date have had no replies whatsoever.

London Stansted-Bodrum return. I am a believer that you get what you pay for and as such I have no problem with budget carriers. What I do have a problem with is when you book flights 6 months in advance only to realise that the airline have decided to habitually cancel that flight every week for the past 2 months without good reason (this was confirmed by Stansted Airport information) each week then only informing passengers 24-48 hours before departure of the cancellation. In our case offered no viable alternative departing even on the same day was offered. I had to incur extra costs and book alternative flights at the last minute and am still waiting for the refund to be processed for the original flight costs. Chaotic call centre in Turkey is the only way to communicate with the airline as emails ignored and advertised customer services number in UK does not work. My advice is to avoid this airline at all costs.

Manchester to Antalya return. The plane was clean and staff extremely helpful and we had a most comfortable journey. The flights were on time and enjoyable.

Going out at Gatwick we had been moved along with about 20 or so other people to a charter flight that Pegasus was operating for Olympic holidays at exactly the same time as our scheduled flight. However they had forgotten to send an updated flight manifest to Gatwick. I spent the best part of an hour phoning a rather useless call centre who kept saying 'you are on the flight' - until the lira finally dropped that he actually had to do something. Cabin crew useless didn't get our pre-booked meal. Pegusus then cancelled the return flight and told us there was no flight back to Gatwick and we'd have to wait a week to fly back to Stansted. It was only when we pointed out they would have to pay for accommodation that a flight suddenly appeared via Istanbul. We had no transfer from Stansted - point blank refusal. On the flight back from Istanbul it was full of very disgruntled people some who's flights had been cancelled and had been held at Istanbul airport with a promise of a flight for nearly 48 hours.