Pegasus Airlines

✅ Trip Verified | Tel Aviv to Istanbul. The flight was delayed on departure for no apparent reason, no update online. When I went to board the plane, they wouldn't let me board the plane with my bag since it was too heavy. Made me pay 50 euros to take it as luggage, even though the cost was 15 euro online when i checked in. I said if I don't get my luggage back i'll take them to court. The staff said that I'm threatening her and threatening to call security. I told her to call whoever she wants, she told me to get on the plane.

✅ Trip Verified | Antalya to Ankara with Pegasus Airlines which was a nightmare. Just before boarding time the flight got delayed with one hour. Then when one hour had passed, it got delayed another 3 hours. There was no explanation on why it got delayed and I had another flight from Ankara airport to Dubai airport which I probably wouldn't be able to make since the flight kept being delayed. I tried to talk with the staff from Pegasus airlines and tried explain them that I had a connected flight in Ankara airport and there was a big possibility I wouldn't make that flight since I would have less than 30 min. to board to the other airplane when landing now that it had been delayed. Since the staff didn't care and weren't helpful at all, I tried to call the Pegasus airlines customer service that had poor english and promised me someone from Pegasus airlines would help me with making my other flight when I land in Ankara airport. After 5 hours delay we finally boarded. When I landed in Ankara airport, nobody came to help me at the airport even though I got told so.. with less than 30 min I didn't make it to my connected flight. I tried call customer service of Pegasus Airlines and explained them that because of the delay I didn't make my connected flight. Basically they said it wasn't their problem since its normal that there is delay and they are not responsible for I didn't make the other flight even though the flight was 5 hours delayed. They couldn't understand why they should be responsible for I didn't make my connected flight which was shocking for me since they promised me they would help me making it and that there would be enough time to board to the connected flight when I land etc. I will never fly with Pegasus again and I will never recommend it. Their customer service was awfully rude and they lied and didn't want to take any responsibility. In the end I had to pay myself for a new ticket and wait days in Ankara to finally be able to fly to Dubai and I will not be able to reach home to celebrate Christmas with my family...

✅ Trip Verified | Stansted to Istanbul. The flight was busy, and there was not enough spaces in the overhead lockers for me to put the cabin baggage (although the staff at the gate let me through with it), so one of the stewards took the suitcase and told me I could pick it up at the airport. However, he never gave her the baggage tag for it - only made a note of the seat and attached the details to the handle of the suitcase. Upon arrival at Sabiha Gokcen in Istanbul, I couldn't find the suitcase. The lost and found at the airport didn't open the case / report since there was no baggage tag available, so I spent nearly the whole week between airport and Pegasus in the search of my bag. Only after threatening with police investigation, Pegasus agreed to look for it and found it and sent the bag back to London a week later! I am still chasing them for their response to my request for compensation for delayed baggage!

✅ Trip Verified | Istanbul Sabiha Gokçen to London supposed to depart at 9.30am. The pilot announced 10 minutes delay due to disembarking of the luggages of no show passengers. However the wait exceeded an hour with no further announcement. They did not offer free water and crew stayed in the crew area. I understand that Pegasus is a low cost carrier and they sell everything in flight. But in this situation the crew did not even offer to sell water let alone offering free drinks. If you have a choice do not fly with this airline to anywhere taking more than an hour. As there is no inflight entertainment except reading the Pegasus magazine.

✅ Trip Verified | Dubai to Istanbul return with Pegasus Airlines Worst flight ever, seats are too small not comfortable. Aircraft are old. No screens. Flight duration is 4 hrs 30 minutes. And they broke my luggage in Istanbul to Dubai flight. I will never fly with them again.

✅ Verified Review | Beirut to Amsterdam via Istambul. I bought a ticket for December 2017 with the option to change the return by paying an extra amount as I was not sure about the return date. I decided to change the date today. I called the office and they told me the extra charge would be 32 dollars whereas it showed a surcharge of 100 dollars on the internet. By the time I reached their office I was told the surcharge would be 149 dollars. I decided to go back to the internet. When I checked the extra charge on the internet it had climbed to 212 dollars. I checked the regular price of the ticket and it was 224 dollars which means that the difference between buying a new ticket and changing the old one was only 12 dollars So I decided to buy a new ticket and get the old one reimbursed. When I did so, I discovered that they would only reimburse me 42 dollars. So what I learned is first they have incompetent staff, second the company is making them pay an extra amount for flexibility when in fact there is nothing flexible in their tickets. All I can say is: avoid this company if you can.

✅ Verified Review | Dubai to Athens via Istanbul. The worst experience of my life. We waited more than 4hrs in the flight and the crew attendant simply told us she does not know what is happening and cannot help us. All passengers were angry and some had to cancel their flights and some put in a hotel saying that the next flight will be tomorrow morning and we will be informed of our new booking but still no answer - just keep waiting. On top of that no one answer your call when you call the agency. Cheap airline and cheap service - never again will travel with Pegasus.

✅ Verified Review | Faultless service by Pegasus across all sectors from Athens to Bodrum via Istanbul. Brand new planes, first time on the A320NEO. An extremely quiet aircraft. No delays. Boarding was done efficiently. Planes very clean. Helpful staff both on board and on the ground. Very good value for money. Will look forward to flying them again!

✅ Verified Review | Stansted to Abu Dhabi via Istanbul. If you are looking for a dirt cheap flight without any comfort then this might be the airline for you. That is the plus side. Tried to checkin 72 hours in advance and the site was down. When I eventually tried to check in they told me that check in was prohibited for me. Called their call centre and he told me that online checkin was not available for British citizens. He stated it was a UK government directive. The agent at the airport stated that was not correct. So no online checkin not available for British citizens apparently. When I said I would like to select an isle seat he said we do not allow passengers to select seats on checkin and you would get a middle seat. So passengers who checkin early get the worst seats. Arrived at the airport 3 hours early and spent 90 minutes in the queue, back staring to hurt. Representative at the airport said she had never heard of such a government directive reading checkin of British passport holders. So their agent was not truthful to cover up a poor service. Check in was fine, delightful lady. Plane late departure due to excessive checkin times/queues, late aircraft arrival, Euro traffic control or congestion in Turkish airspace. All were give. However departure staff at the gate were very pleasant. Boeing 737-800 out of STN. Where did they buy those seats? Well disguised wooden bench. Very uncomfortable. Pointless paying for extra legroom as I did. Boeing 737-800 out of SAW, no seat recline, no pocket to put things in and no cushion effect. No inflight entertainment either. The in light map was looking out if the window. Finally you pay for everything. Food, tea, coffee, water and seat selection.

✅ Verified Review | Antalya to Kuwait via Istanbul. Bad experience with Pegasus. Missed our transfer flight because the airline staff would not assist to let us pass through passport control quickly, and even though I told them that we will miss our plane if we waited in line, they insisted that there is time to catch the transfer plane، Eventually there was no time and we had to wait 9 hours for next flight. No compensation whatsoever was provided like hotel or lounge. Airline insisted that its not their fault.