Norwegian

✅ Verified Review | Los Angeles to Copenhagen. There are a lot of horror stories about Norwegian. I almost had one of my own, but speaking for myself and this time, I must say I was a happy camper. First, Norwegian has the first scheduled non-stop between LAX and Copenhagen in over 20 years. For someone who flies often to Scandinavia from Southern California, this is a godsend. Second, the "almost" was the fact that we pushed out for the gate on the dot, then sat on the taxiway until the captain announced we had an "electrical issue" and would have to return to the gate. An hour and a half later we were in the air, arriving CPH 45 minutes late. I checked Business for class flown. Some might object, calling Norwegian Premium, "Premium Economy," but I think "Business" is closer to the experience. Separate check-in, fast-track security, Business lounge, priority boarding, separate front cabin and toilets. Only missing are lie-flat seats, china/linen meals and endless alcohol. (You do get wine/beer with the meal and choice of three entries.) The seats are roomy and recline way back. The One World Business lounge at LAX, which admits Norwegian Premium passengers, is world class. Norwegian has a problematic on-time statistic, but most flights are on time or close to it. And, most important, for those who get it, Norwegian Premium is by far the best value in flying today.

✅ Verified Review | Flew from Budapest to London Gatwick. We consciously took hand luggage to minimise time at the airport so that we could get our connecting train on the return journey (as a result of waiting for our luggage we missed our train which had a knock on effect to the rest of our 6 hour journey). On boarding the plane (late and chaotic process) we were told by cabin staff that our bags would have to go in the hold because other people who boarded before us had too many bags. What's the point of having rules about hand luggage if no one has to follow them? The cabin staff blamed the airport check in staff and shrugged as much to say 'I don't care'. Some members of staff were brusque to the point of being rude and when ordering food (most of which they didn't have!) the air hostess was dealing with several customers at the same time and having several different conversations - very rude. If I see Norwegian on any future holidays I will just look for something else - they don't do customer service.

✅ Verified Review | Both of the flights were delayed. Furthermore, on the first flight, not only was it delayed, but we also had to wait for another hour and a half due to an electrical problem. Nothing was provided to the passengers during the wait, no meals, beverages or snacks. The second tier of the trip, from Copenhagen to Madrid was also delayed for an hour and a half.

✅ Verified Review | Trondheim to Gatwick. Very impressed by both outbound and return flight. Very clean aircraft and comfortable seats with plenty of foot room (I am 6'1"). Professional staff and good service from pay as you go trolley. Free inflight wifi and this worked well for email and provided programming. Certainly the best Intra-European flight that I have had in a while and much better than economy product of US airlines. Easy check-in and quick bag return on both segments.

✅ Verified Review | Gatwick to Barcelona. Flight was delayed by an hour which wasn't a major issue. Onboard I found the service from the Spanish cabin crew unfriendly and unwelcoming. On arrival at Barcelona we parked at a gate with a jetbridge but despite this they insisted on bringing stairs and a bus to carry us 10m to the airport door. Got to the baggage carousel and eventually 10 bags came out before the belt stopped with more than 50 people still waiting for a bag. A rep from Norwegian came to the belt and started talking on his radio - he told us that they were checking the plane to see if they had missed any bags. Eventually the message came through that there were no more bags and that more than 50 passengers bags had not been loaded. Without any form of apology he passed out a form and told us to fill it in and give it back and they would call us if the bags were found. He refused to supply tracking numbers and denied that the airline had any duty to supply vouchers for essentials. Eventually 48h later my bag turned up. On way back my bag was not loaded and got delivered (care of British Airways) 24h later.

✅ Verified Review | Flew from Warsaw to London-Gatwick. I always consider choosing Norwegian as I invariably have good experiences flying with them. The crew on most flights are kind and smiling. What is more, they are helpful and do their best to make your flight comfortable. I find the aircrafts new, tidy and clean and I really like the new Boeing's sky interior which you can find on most Norwegian's planes. This means there are slightly bigger windows, more space for cabin luggage and mood lighting. The other feature I think of when choosing airline is the comfort of seats. With Norwegian the pitch of the seat is comfortable and the seats reclines as well. Furthermore, if you arrive at the airport early, you can ask for an extra legroom seat (1st row or exit rows). I think it's also a good idea that they show the safety demo on the monitors onboard (it's clear and you can hear and see everything). Overall, Norwegian is the best low cost airline I have flown with.

✅ Verified Review | Gatwick to Budapest. I love Norwegian because they are so cheap and easy to fly with. The flight was on time and arrived a bit early. Flights start from GBP 30, and you get the best service to cost than any other airline on this route. The new Boeing 737-800s are brilliant, comfortable and very fuel efficient.

✅ Verified Review | Our Thursday flight from LAX to Stockholm was cancelled 8 hrs prior to departure with no attempt to accommodate the travelers. They sent an SMS saying the flight is cancelled and passengers can reschedule or get their money back. Later that day they seemed to realize that they had to do something so they announced that the flight is not cancelled and instead postponed to the next day and they will soon inform us of the time but to no surprise by the end of Thursday, they sent another SMS announcement that the new flight is now scheduled for 6:30AM Saturday. On Friday, I received 2 more SMS’s each delaying the flight again and again. At the end, we flow out of LAX 48 hrs later in an old plane that they had rented from another airline. They provided zero service - just a very low quality food in a box. No blanket, pillows or even onboard entertainment (we were flying their Premium class). Return flight was on their own plane but still with the same poor quality. Even though the plane was new, the Premium seats were old and worn. The food and service were as bad as our outbound flight. Their customer service and information line is equally poor.

✅ Verified Review | A very positive experience with Norwegian flying from London Gatwick to New York - JFK. The flight was on time, the staff were friendly and efficient. I had pre-booked seats by the emergency exit so we had plenty of space so can't comment on what it's like in other seats in economy. However, the seats themselves were comfortable. The aircraft was a Dreamliner and was clean, modern and quiet. We didn't pay the extra for the on-board meal so can't comment on that. The entertainment wasn't the best I've experienced but was acceptable. Bearing in mind the extremely competitive fare we were paying, this flight was extremely good value for money and I would definitely fly with Norwegian again.

✅ Verified Review | My experience with them was pleasantly surprising. Slight delay to takeoff from LGW but punctual return from Stockholm. Clean plane, with drop down TVs for entertainment (mostly kid shows). I thought it was neat to have in-flight wifi and purchase tv via the phone, although it would be great to have in-seat chargers as well. The attendants were professional and friendly as well. The seats were not very comfortable but for a 2.5 hour flight I didn't mind much, and leg space was adequate. For the very cheap price on my flight I hold Norwegian in high regard, and would prefer them over Ryanair, Flybe or easyjet easily.