Norwegian

✅ Trip Verified | Flew Madrid to Tenerife North with Norwegian. Given wrong times of our delayed flight via text message and from the desk. Plane already arrived than expected. No assistance given for a disabled person. Complained to customer services soon after. Last week, sent three emails, heard nothing. If you are thinking of sending emails to them, you are wasting your time.

✅ Trip Verified | Flew Norwegian from Orlando to Gatwick. We were impressed with the ease of check in, although it always seems to take an age to get through security here. We had seats 1A and 1C which are both quite spacious but you are right next to the toilet, I'll try a different seat next time for this reason. We had a really good cabin crew team for this leg who made the flight very enjoyable. We found the food disappointing especially breakfast which was pathetic for the ticket price, this is an area that lets them down.

✅ Trip Verified | I flew from Newark to Rome FCO on a very simple ticket. I didn't pay for food, or a checked bag. I boarded the flight on-time, the cabin was very modern, and I had a whole row to myself. The IFE was very good, a lot of good choices. I feel that Norwegian's crew and the overall vibe of the airline is superb. I recommend Norwegian very much!

✅ Trip Verified | Orlando to Paris. My Second round trip on Norwegian. First time was 2.5 years ago MCO-OSL and return. This time we left Orlando 2 hours late but did make up about 30 minutes by the time we landed in Paris. Return flight 20 days later was spot on time. I find 2 hours acceptable. We were pleasantly surprised about the attitude of the cabin crew and gate crews. Last time they were rude and surly. This time mostly from Europe and very pleasant. The only complaint was the cold in the cabin. Come on Norwegian, turn up the thermostats and stop trying to make money selling blankets. My wife and I are over 80 and my wife has some health problems. I asked the agent at the gate about any boarding stairs and he asked why. I told him about my wife and he said no stairs but he would board us during the first group which he did. We are grateful for the help. We got the impression Norwegian has improved since 2015 and hope it continues. When everything goes well all is well, but when situations go negative, Norwegian customer service is not always there. My only fear is getting stranded.

✅ Trip Verified | New York to Paris. A disorganized check in at JFK. I did the self check-in at the machine for carry on only passengers. But they did not mention that you must verify the weight of your combine carry-on and hand-bag. At the security, they asked me for a stamp. I must go back to the normal check-in line, then Norwegian required my carry-on to be checked in, then i must go to another line to pay 65$ and went back to the show the payment. A waste of time and money here.

✅ Trip Verified | Flew Rome FCO to Copenhagen. I tried Norwegian for the first time and I had a very nice experience. The aircraft was a brand new 737, the interior was nice and clean. The space between the seats not less then the other famous European airlines. Departure and arrival on time. Overall a nice flight! Complimentary WiFi on board.

✅ Trip Verified | Gatwick to New York. This was great value, high quality flight. I normally travel with work on BA, Virgin or Singapore Business Class. This time I was paying for myself so I chose Norwegian Premium. The cost was £1200, which for a midweek ticket was £4000 less than a BA club world ticket. You don't get a flat bed but for the price it's an amazing deal. The seat is like the old style business class seats before they did flat beds, really comfortable, loads of room and a great foot rest. The staff were lovely and the food was fine. As it's a new 787-9 it's really modern with a great IFE system. I was really impressed with the whole package, it's so much better than BA or Virgin premium economy, the seats and much, much bigger.

✅ Trip Verified | Barcelona to Boston via Gatwick. I was a few pounds over the limit and rather than giving me the option to remove some products and add them to my checked etc. I was charged another 88 euros, all in all I spent over $220 for my checked luggage. The associate who helped me at the Barcelona airport was less than impressive, being rude. I was informed my 8 hour flight home would not have wifi. During my flight home, my laptop screen was damaged due to the passenger in front of me. I was told I would receive an email from customer service next morning after my flight about how this could be rectified, after no word for multiple days I attempted to email the address given to me by a flight attendant but it was undeliverable. When the flight attendant came to take pictures of what happened the passenger in front of me again reclined her seat, and nearly smashed my screen for a second time, this time in front of the flight attendant so he too saw exactly what had happened. Upon arrival at Logan, I landed just after 7 and didn't leave the airport until almost 9pm after waiting for BOS baggage delivery. I landed January 15th, as of today I have only heard from a twitter "representative" who informed me they were experiencing higher claims than normal.

✅ Trip Verified | We flew Tel Aviv to Barcelona and Barcelona to Newark yesterday, and were completely satisfied with everything done by Norwegian. Both planes were modern and in good shape, crew was attentive, seats comfortable. Our first flight didn’t have a video system, but the second flight did. if worked great, great sound, decent movie selection. Glad I booked premium economy, not that much more money, but gets you a seat in the front of the plane, and 2 meals on the 8 hour flight.

✅ Trip Verified | Booked to fly Norwegian from Madrid to Singapore. I cannot begin to describe how completely incompetent and frustrating this airline is. Upon cancellation at 3am (after sitting on the tarmac for 3 hours), we were told by staff 'usually we would provide accommodation, but there is none available. Good luck.' We waited until the customer service desk opened in the morning, only to have the staff say 'we just got in, we don't know what is happening.' No effort was then made to answer any kind of questions, some as basic as 'will food and accommodation be reimbursed?'. Countless calls and emails to them later (mostly unreturned) and I have received half a dozen differing explanations as to where my compensation sits. I have heard anywhere between 1 week to 3 months. No staff member that I have spoken to could answer straightforward questions. They tend to overuse the phrases 'ASAP' and 'right away' although it's 6 weeks later and I am still yet to find out exactly their definitions of these terms - they certainly differ to my own definitions. What an absolute waste of time and money.