Norwegian

✅ Trip Verified | Norwegian has left me and my child stranded in Rome for 5 days! I’ve spent 5 hours trying to get a flight back to any New York Airport! They are also not willing to guarantee our hotel and food costs. The outbound flight was scheduled for 12am but was suddenly rerouted from Newark to at 2.30 am in the morning. No apology was issued only a mention that meal service was cancelled. Don’t bother calling the airline, they don’t pick up for hours and then disconnect after promising to connect the passenger with their “help Line”. This is a chaotic, mismanaged airline that has no interest in customer service!

✅ Trip Verified | My flight from Gatwick to JFK ran very smoothly. The service was quick and amenable at both the airport and on board. I cannot say the same for my return from JFK. The lady at the desk arbitrarily chose people to hold accountable to the carry on weight limit - the man before me had a a backpack and carry on suitcase and went through smoothly. I had a handbag and suitcase of a lesser size, and was made to weigh them together. Combined I was 2 kg over, and was forced to pay 65 USD to check my luggage. I was then rushed out, not having time to switch my toiletries to my now-checked luggage. From what I could see after me, the random baggage fee was assigned to others as well, while some got through perfectly fine. This inconsistency does nothing to foster trust between customers, and I will next time avoid flying Norwegian as I do not know what standard I will be held accountable to.

✅ Trip Verified | Buenos Aires to Gatwick. Following up on my recent review of economy class, Gatwick to Buenos Aires. I never recived a reply to my request for an aisle seat for the return leg so unable to face the misery of economy class for the return I put in a bid for an upgrade. I bid lower than they suggested and I'm pleased to say got the upgrade although not the seats I had reserved. Im not wholly sure why I cant rave as others have. My view is that I paid for a more spacious ride and nothing more. Space was good compared to cramped out back but I found the vinyl seat covering hard to sit on for 12 hours. When passenger in front reclines its a hard job negotiating getting in / out of your seat especially for the window or middle 2-3-2 configuration. The premium meal of a reformed over cooked braised steak didnt match a similar menu on BA or Emirates (economy) salad and cheesecake was meagre as was offering juice as pre take off drink. Plastic cutlery and glassware dont enhance. Two cabin crew to an enlarged cabin coped well and to be fair it seemed our chap took a lot of pride in attention to detail. I fly to South America 3/4 x a year and will keep to my usual arrangement of taking special offers with vintage carriers. Disappointed to say I'm not won over.

✅ Trip Verified | Fort Lauderdale to Gatwick. The flight was cancelled as the plane ran over a metal object while on the runway. We waited for hours with no one really knew what to do and we got a flight out two days later. Norwegian did not provide any compensation for the delay in the way of discounts. I was only going to London for four days so my trip was cut in half but they did not care. It is a low-cost airline so there is no food or water unless you pay for it which I did on my way out. The breakfast consisted of a tiny piece of turkey and cheese on a dry roll and minute pastry. They charge for the luggage which is $60 if you are even slightly over. They are cheap and you get uncomfortable seats. The staff were nice to me but I could see they were overworked. If you have to fly cheaply, this is the way to go but leave your expectations for anything other than a low-cost at home.

✅ Trip Verified | I was returning home from a family visit in the UK and decided to try Norwegian as they had recently launched long-haul services to/from Stewart International, near my home. They are the model for low-cost airlines: pay only for what you want, without having to sacrifice comfort or service. We were seated in a brand-new Boeing 737 MAX- much smaller than typically used for transatlantic travel but comfortable nevertheless. No personal audio/video entertainment. Meals have to be preordered but I purchased a small snack onboard. Polite staff, clean & modern plane, prompt ground services at both ends, overall an ideal low-cost experience. Looking for a cheap fare between US and UK? Consider Norwegian.

✅ Trip Verified | Huge waste of my time and money. 1 day snow storm in North East. All flights were flying the next day from all airports. They cancelled my flight on Wednesday 7th with 24 hours of notice, and could not get me back to the UK until the following Monday! A 5 day delay. They pay for very little. You are picking up all the costs of that delay. Your car parked in the airport, food, extra clothing, washing your clothes and losing your work and leisure time for 5 days. Completely unacceptable. This was a snowstorm. A 24/48 hour delay is acceptable. After that they should be putting you on other flights not stringing you out for days on their overbooked flights.

✅ Trip Verified | Gatwick to Buenos Aires. After recalling a really excellent trip to Oakland on Norwegian I was delighted to hear of their new route to Buenos Aires. Very disappointing check in for passengers requiring assistance. Despite obviously needing support and despite no queue I was required to follow the maze of cordon to the desk. I was told it was the managers choice. After having to ask about the pre booked assistance I was directed to the responsible company some distance from check in. The assistance was top rate but on boarding I had been allocated a window seat despite having an ankle brace and needing help to the toilet. The seating in economy is cramped and my companion and I regretted sorely not having paid the difference to fly with one of our usual airlines. The meal and drinks upgrade was seen not to be worth the the additional fee and having to pay for a blanket seems penny pinching.

✅ Trip Verified | Flew Berlin to Oslo and return. Flight to Oslo was 45 minutes delayed, according to crew because of deicing procedure in Oslo which was likely correct as it was snowing the whole day there. Return flight was perfectly on time. Both airplanes were quiet, clean and the crew acted professionally and friendly, even though the flights were both full. The interior of the airplane was good, not like on board of many low cost carrier where you feel like in a bus with many advertisings inside. Check in was fast. Food could be purchased on board but i did not. Norwegian offer free wifi and an app with live TV which should work on most European flights where Wifi is available. As I did not know that in advance I did not download the app, therefore I cant judge it, however as many of my fellow travellers check their mails during the flight the wifi seems to work. Additionally they had overhead monitors where some sketches, adverts and info about destinations have been shown. Overall a very good experience, especially when considering that this is a low cost carrier. Surely one of the better ones.

✅ Trip Verified | Unless you're very careful in how you book the flights and check your documents, you will have a nasty surprise at check in as we did - we apparently hadn't pre booked our meal or our hold bags (both of which had been included in our outward bound flight so we assumed the return flight would be the same). We paid $60 each to check in our hold bags and had no meals during the flight. The snack bar ran out less than an hour into a ten hour flight - not even tea available. No water offered to us at any point. Only the kindness of one of the stewards after he found a spare meal, stopped me fainting from hunger. Seats - awful, short, narrow and hard. A small selection of films available, no music channels. Staff, overworked, mostly brusque from coping with many complaining passengers. Unless you're desperate choose another airline.

✅ Trip Verified | New York to Copenhagen. The plane was nice, but I found staff rude. As a low-cost airline they charge for everything. It was the most expensive luggage I have ever checked. There were no free meals less you flew in premium, Which wasn't a problem since I brought my own food.