✅ Verified Review
| With a much cheaper fare than CX and MH, a business class service superior to Air Asia, I had high hopes but was sadly disappointed. On this trip, I bought a one way outbound with Malindo from Hong Kong to Kuala Lumpur as a trial, inbound with MH. The day before the flight, they rang from the head office to take my order for the inflight meal which was impressive. Then on the morning of my travel, they rang to inform me that plane would be delayed three hours. At least I was informed early enough, so I didn't have to go to the airport, check in Hong Kong was fine, plaza premium lounge was offered. Boarding was orderly and cabin neat, crew are welcoming. For some unknown reason the flight took off half an hour later than the said time. I was further disappointed to be told all the entertainment system and in seat power were not working. Lucky I had my iPad with me to watch a film, unlucky for others. Meals delivered and was delicious but quite a small portion and quite spicy. This would be a problem for western palate who may not be used to that level of spiciness. Crew did not come around often enough to top up drinks, but at least the service was courteous. Seats are standard recliner, a little hard but fine for a three hour flight. Upon landing nearly midnight, long disorderly queue at the immigration with lots of people trying to cut queues and no officers to control the situation, Malindo didn't offer fast track like MH. Another good 45 minutes spent at just getting through immigration. Bags were delivered late, and priority bags were not delivered first, costing another half and hour. I was supposed to be in town by 8pm, turned out to be nearly 1 am, the hassle was not worth the money saved. Malindo tried their best to be in competition but still falling short in many areas and a bit amateurish. Given time, this may improve. They offer to fly to other further destinations as far away as Perth in Australia. However, given the unreliability and other matters, I'd hate to think what happen if one misses a connection and how they would handle it? For now, it's back to MH for me if going to Kuala Lumpur.