Malindo Air

We boarded Malindo Air for return trip Subang to Krabi. During the return there was a connecting flight in Penang. The check in staff at Krabi airport offered us direct luggage transfer service and assured us the luggage will be auto transfer to Subang. Counter staff in Krabi also asked us to verify / reconfirm in Penang airport with the counter staff. Upon arrival in Penang airport we immediately went to counter to verify but being told by counter staff "there is no such procedure" and asked us to retrieve our luggage at luggage collection point!! We were surprised and frustrated as Malindo staff in Krabi assured us it would be done. We could not find our luggage so we had to returned to Penang Malindo counter. Upon pressuring the staff and show them the boarding pass again only they were able to confirm that our luggage was indeed auto transfer. Overall we were very disappointed with the first reply by staff "there is no such procedure". This incident caused us panicked and created unnecessary worry. On top of that flight was cancelled from 18 Dec and rescheduled to 19 Dec without prior information. This trip was our first booking and yet we experienced 2 incidents already hence we are not sure if we would recommend Malindo Air to our friends/family.

JHB-PEN (via SZB). Booked my flight the night prior and it came to about 140 RM for a flight from JB to Penang. Two flights connecting at Subang. The flight attendants were lovely and professional and a snack (water and sweet biscuits) was a welcome addition (not to mention the included baggage). Opted to try Malindo over Air Asia on the last feature. Only problem was due to a slight delay on the JHB-SZB leg I had to rush through Subang airport. They didn't appear to have a transfer option and I was on a 50 min transfer window period. Running 20 minutes late. I had to get out past baggage collection and then back through security again. Luckily no problems. Same crew on the next flight so they get the same compliments as above! Plane appeared quite new although some of the seats recline of their own volition.

KBR-SZB-KBR it was my first flight experience. The crew were friendly efficient and helpful. However there was no entertainment at all and the seat was not spacious.

KL to DEL on 22nd Oct. There was a delay of 2 hours because of some unruly passengers. They were taken off the airplane. When it came to lunchtime the Vegetarian food finished however there were still about 15 passengers who wanted that meal. The chief air hostess explained we had 2 options - either take the chicken meal or purchase the noodles. There was only 1 toilet functioning on the flight.

I was supposed to travel with my family from Cochin to KUL on 13th Oct 2014 but I got a call from an airline rep on 12th Oct 8.30 pm saying that our flight has been cancelled due to "technical issues" and stated that I could either travel the next night from Cochin or the next morning from Trichy (which is 350 kms away). We had no choice but to choose the flight the next morning from Trichy since we did not want to waste an entire day of our short pre-booked vacation. We reached Trichy airport by 8 am (our flight time was 10.30 am) and that flight was delayed by 3 hours. Never had such a bad experience with any airline before. The plane however was new and had good seats and very good leg room. (Good for a low cost airline). I would have given a positive review if it hadn't been for the cancellation and delay.

My flight was bound from KUL to DPS on 28/9/14 09.20hrs flight. Flight was delayed for 30minutes due to 2 missing passengers and air crew did not make an announcement on the delay. Flight attendant asked for our boarding pass to check through their passenger list and this continued 3 times throughout the 30 minutes. After searching for the 2 missing passengers no one came onboard and the flight departed. Upon reaching our destination we were not given the immigration form so we asked for it. The flight crew came with a Malay declaration form and I told her we need it to be an English version to my surprise she told me its the same I rejected and insisted I needed it to be an English version. So after a good 5 minutes she passed me an English declaration form. Asking politely for a pen she brushed me off by telling me someone had taken her pen and she did not have one at the moment and returned to her business class seat with the remaining crew. Staff were not attentive to passengers needs and crowded in the Business class seating and chatted with the curtain closed. This was the worst inflight service I have come across.

Flew on August 14 to Delhi in business class. Return flight on 22nd also in business. Outstanding crew very efficient and helpful. Crew were happy for a chat. Food was great with Hagen Daz as ice cream for dessert which was a surprise. They also provided us with hot towel and peanuts for a snack with pre departure drinks. The premium lounge in Delhi airport was basic but comfortable and nice. The seats are comfortable for a 737. Overall will certainly fly Malindo again.

I travelled from Mumbai to Bali via KL. They offer hot meals on BOM-KUL-BOM sector while only a cracker on KUL - Bali sector. Seat leg clearances are good in economy. However the airline lost my baggage and its been over 10 days and they still haven't bothered to keep me updated! Supposedly the airline has been loosing lot of passengers baggage. Hence I would recommend you not to travel with them.

I flew from Bangladesh to Thailand via Malaysia. They canceled the outward leg on the day of travel and then the return leg. I had to make my own way to another airport next day (7 hours by bus). On the way back they did help me get an internal flight to my destination airport and a hotel overnight as I had to wait. These cancellations are regular. The aircraft they operate are nice and new. Staff are professional. The food is fine. Inflight entertainment is from a limited selection. One nice feature is that you can charge from a USB socket in your entertainment console. But the amps are very low so you only get a tiny charge.

June 26 2014. One-way KUL-DPS in Economy class. Check-in at KLIA 2 was swift but I did check-in online the day before as well. Long lines at Immigration counters. Reminded me of Bali. Boarding call followed on time and our flight left KUL 10 minutes late but we arrived on-time in Bali. Overall nice flight experience. 32 inch seat pitch was comfortable for a tall person like me. Seat reclines and comes with in-seat entertainment. Even offers an USB connection which usually is only available in Business Class. Free meal service was only crackers and water. Other meals and drinks were available for a charge. Would book Malindo Air again.