Malaysia Airlines

❎ Unverified | London Heathrow to Kuala Lumpur. My first flight with Malaysia Airlines in 2 years, we were pleased with the service received from the cabin crew, they were very attentive at all times. The food has improved since my last flight and beverage service was fairly standard. Movie selection could be improved, poor choice of latest releases. Seats comfortable and good leg room. Maybe it's due to cut backs that you don't see any Malaysia Airlines uniformed staff at Heathrow, only the ground handling company who aren't overly interested in the customers.

✅ Verified Review | Kuala Lumpur to Kota Kinabalu with Malaysia Airlines. This was my first time travelling in business class. Check-in at a special counter with those silver / gold / platinum Enrich members. Entitled to enter MAS domestic golden lounge (newly renovated) with comfortable environment and nice food. The only setback was the front desk customer service person. Lack of smiles and eye contact. No greeting and just looking at his PC. While boarding, I was greeted by a senior steward by surname. I like the 42-inch seat pitch which gives a lot of space to stretch my legs. A hot towel, pillow and blanket were offered before departure. Enjoyed the meal but with limited choice due to late night flight. Overall, I quite enjoyed MAS business class. I brought the ticket during their promo fair. Worth a try.

❎ Unverified | London Heathrow to Bangkok via Kuala Lumpur. Smooth check-in and boarding at LHR-T4, morning-flight was about one-third full, and cabin crew were helpful in finding quieter seats so we could all spread out to sleep after take-off. Reasonable IFE selection, and food (chicken and cheesy-mash) tasty. The otherwise excellent A380 cabin was let down by the poor state of maintenance of the toilets - overdue for repair and a deep-clean! The full Boeing 737-800 hop up to Bangkok was very cramped, the box-food meal very basic, not something one would wish to repeat too often.

✅ Verified Review | Hong Kong to Kuala Lumpur with Malaysia Airline. This is a small plane for the route, but I guess these are trying times. Plane was clean and food was OK. Could not get the crew to get me a bottle water so I could hydrate during the flight. They only offered a cup of water. Penny pinching? Eventually, that crew changed her mind and said she would go to the 'front' and get one for me.

✅ Verified Review | Flew from Kuala Lumpur to Perth on Malaysia Airlines A330-300 aircraft. Boarding was easy although the ground staff didn't seem to really give much attention to Enrich Gold, Business class travellers or family with children, senior citizens priority boardings. Everyone seemed to rush into the queue when boarding. Seated in a special side of the cabin, although it is only economy class there are only two rows in that cabin which I like, a little personal space and more privacy. Cabin crew were polite and friendly. They offer a choice of chicken and fish for dinner. I picked the fish which was boneless, well cooked and delicious. Malaysia Airlines were generous with drinks although they could have water on the tray. They do serve alcohol on this sector. Plenty of choices for the inflight entertainment and good content in the inflight magazine, Going Places. Overall very impressed with the improvement Malaysia Airlines has made. Looking forward to the next trip with them.

✅ Verified Review | Perth to Kuala Lumpur. Checking in and boarding at Perth airport had minimum hassle and drama which is greatly appreciated. I have not flown Malaysia Airlines for a long time and I am glad they have improved a lot since. Cabin crew is really friendly and showed the Malaysian hospitality. Seats were comfortable, I fell asleep few minutes after take off. Inflight entertainment has a wide variety to keep me entertained on a five-hour flight. New fresh look for Malaysia Airlines inflight magazine, Going Places as well. Although it is a little thinner than usual I love the new look. Food is delicious and quite a good portion for economy class. I had the omelette with spinach and baked potatoes for breakfast and they did not disappoint. No WiFi available on board. This flight has changed my perspective towards Malaysia Airlines (and it's for the good!). Already thinking maybe I should try flying from Perth to London with Malaysia Airlines in the near future.

✅ Verified Review | Phnom Penh to Bangkok via Kuala Lumpur on 2nd February 2017 with Malaysia Airlines. Perfect travel, smooth check-in. Flights on time, so even with only an hours transit time in Kuala Lumpur, there was amble time for a couple of drinks in the Golden (Regional) Lounge. Despite not serving alcohol on board for short and medium range flights there is plenty of it in the lounges they use. FA's onboard excellent. Small aircraft a bit noisy, aged, but well maintained. Out of 16 seats in business class, the load was low, 4 and 6 passengers respectively. In economy class, 2 of 3 seats were empty. True, classic, soft bolstered business class chairs (I love them!). No real IFE nor WiFi. Three choices of hot meal offered and they appeared not to ran out of any. Food fairly good, though had one dish which came out disappointing: a lamb cutlet turned out to be lamb stew in a sugary sauce, the staff tried to change it to another, but the same issue. Need to check the providers. No smoothies, no cheese, no ice cream, no chocolate, no amenities, no pens, no kid toys, no inflight sales. Earplug on demand. Earphones of very low quality. Wet towels and pre-departure soft drinks offered. FA in good mood, proactive, and very knowledgeable. The trip is definitely to 7 and we add one due to an incredibly competitive price of ticket. Thanks for the visit Malaysia Airlines. We’ll meet again.

✅ Verified Review | Tokyo Narita to Perth via Kuala Lumpur. Malaysia Airlines is competent getting you from A to B, but they provide a much lower level of service than low cost carriers such as AirAsia. They moved our original flight time by a significant amount (from 0930 to 1945) (booked 9 months prior), causing our entire end-of-trip travel plans to be disrupted. We requested a refund for that flight as their services were no longer useful, and they denied the request on the grounds it was a multi-trip booking - a first indicator for poor service. It then took 4 separate phone calls to arrange a change in booking - the third time was only successful as we demanded to speak to a manager. The other major issue we have with the airline is that they served peanuts to every customer on the flight. This is one of the most common allergens, and of course it is also finger food. The result is that all of the seats and touch screens are covered in peanut allergen - ultimately causing my wife to have severe rashes over her body after all 4 of our flights with them in the past trip. We will not fly with them again, as they are more expensive than low cost airlines, but with a lower level of service.

✅ Verified Review | Kuala Lumpur to Tokyo Narita. Cabin was nearly full and clean. Food was excellent and served a traditional Japanese bento. Snack was moderate and could do better in terms of quality. Flight crew went above and beyond especially one flight attendant that was super attentive. Landing was on time. Much improvement can be seen, and it seems Malaysia Airlines kept the best of the staff. Hopefully the return flight will be even better.

✅ Verified Review | Melbourne to Kuala Lumpur. An almost satisfactory flight. While the cabin crew were friendly and polite, and assisted with your needs, there were downfalls. I think Malaysia Airlines need to improve food. All the meals were quite tasteless. After a few bites it was hard to finish it at all. Placement was messy. I had an 'egg breakfast', and the eggs did not even taste remotely like an egg. It was plain, dry, and in need of a sauce of some kind. Drinks was overall pretty good. Boarding process: From the gate it was terribly messy, but once you stepped onto the airbridge everything was smooth. The ground staff in charge of boarding was not from Malaysia Airlines. Not clear in their instructions, which led to people travelling without children to begin rushing to board even if they did specifically say for travellers with young children. Inflight Entertainment was extremely slow to respond, and often needed to be pressed twice or thrice for the system to process the command. Not a very good music folder, and lacked songs from the charts. Kids were left disappointed with the lack of children's movies as well. Usually, I watch movies throughout the whole flight, no matter if it is a red eye flight, but this time, there just wasn't any movies with appeal, which lead up to me listening to the same music over and over and falling asleep to that. Apart from those downfalls, it was a pretty good flight overall.