Malaysia Airlines

✅ Verified Review | The journey from Kuala Lumpur to London was the last leg of a holiday journey to Bali. In total we flew 4 times with Malaysia Airlines over 2 weeks. I have to say that the flights: London to KL and KL to London, were half empty so the flight attendants and airport staff were quite relaxed and attentive. Luckily we did not queue for long at check in on both flights. At Heathrow the lady at check in was lovely, chatty and proactive. She advised us to be seated on the lower deck as she could find two seats on a row by ourselves. Boarding was easy and the flight took off on time. Same experience for our flight from KL to London. Everything was quick and easy. We used the Malaysia lounges on several occasions and they were all good (Heathrow one is the best though). The inflight services were good, the flight attendants offered water several times. Seats in economy are ok. Entertainment a bit old but still plenty of choice. One thing not good, toilets. It is not the fault of the flight attendants. The toilets need a good good cleaning from the contractors at the airport. They smell terribly and are uninviting. I cannot imagine the state of the toilets when the flight is full! The food served on board is ok, I have flown with other companies and frankly the food served on flights in economy are just average. The flight attendants were nice and polite, they followed up on our requests and served drinks several time during the duration of the flight. If you are kind and polite they are polite and helpful in response. One other thing that was poor about the Malaysia Airlines experience is their website. From my personal experience other airlines have a much better website. I booked via a travel agency so we got a very good deal, If I had to pay full price I might not have booked the holiday. We are also very thankful as we were upgraded to business on our flights KL Bali and return.

✅ Verified Review | Travelled 9/3-2017 from Yangon to Kuala Lumpur. Upgraded from economy to business after putting a modest bid on their homepage. Worth the money as the trip is 2½ hours. Aircraft old, but well maintained. Classic, soft business class seat. Flight was delayed 45 minutes, but this was well announced and the lounge staff kept me in the lounge till the last minute before last boarding call. Lounge in RGN used by Malaysia Airlines renders two options. Both are called Royal Jade Lounge which are 3rd Party lounges. Lounge is old, but well functioning, quick internet, and I had many choices for breakfast. MAS are improving, and service and information provided is good. IFE was good. However, less than three hours no alcoholic drink offered.

✅ Verified Review | Taipei to Kuala Lumpur. Most things when off without a hitch on this trip. Smooth check in, flights on time. There is a slight sense of scruffiness with everything - the lounge, the plane. The only other gripe is that the flight attendants seemed to hog the bathroom during the last half of the flight from Taipei. I think Taiwan-based airlines offer a better product on this route, but cost more.

✅ Verified Review | Kuala Lumpur to London, an unpleasant experience. Some toilets out of order, queuing for the toilets. No announcements of meals so hopefully you're not still queueing for the bathroom. Great plane the A380, but the interior looks tired, bathrooms not great. Staff attitudes not very flexible toward the customer - 'no you can't!' when asking to use a bathroom upstairs in economy (downstairs ones are mostly our of order!). Airline really needs to get its act together.

✅ Verified Review | Kuala Lumpur - Denpasar return 9-14 Feb 17. We got cheap flight tickets for this route compared to AirAsia. Check in was easy. Flight was on time. Cabin crew were attentive and friendly, they served with smile. My baggage was out by the time we passed passport contol. Food was just average given it was only a short flight, but could have been better. SIA served full meal on their flight from SIN-DPS. Overall they have improved a lot.

✅ Verified Review | Kuala Lumpur to Singapore. First their system turned my booking status to closed despite I made my check in 2 hours before the boarding time. I waited for almost 2 hours at KLIA ticket counter with many calls to the Careline in both Malaysia and Fiji. They managed to get a ticket after two hours. I have been informed that my returning flight has to postponed to the next day which is 4 March where it supposed to be on 3 March. They gave the excuse that the flight was fully booked on 3 march which sounds ridiculous to me as there are plenty of seats from their website! I'm really fed up with this airline.

✅ Verified Review | Singapore to Langkawi via Kuala Lumpur with Malaysia Airlines. Our overall impression was good; staff were professional and smiling, aircraft were clean with no apparent faults. Both sectors departed on time and arrived slightly early. Recliner leather seats in 2-2 layout are fine for short sectors. But, and it's a big but: Malaysia's policy of no alcoholic drinks on shorter sectors is lamentable. With so much low cost carrier competition in the region MH needs to do better to attract and retain premium passengers. Sub contractor check in staff at SIN were impolite and very lazy.

✅ Verified Review | London Heathrow to Kuala Lumpur. Totally disappointed. On my return flight from London, we had to wait for almost 2 hours standing in queue just for boarding pass to be issued. We are then served by unprofessional customer service counter staff. Standing in the queue for 2 hours and with an elderly, makes everyone restless and tired especially its morning flight. We were told system are down and we will be allocated seats that we have chosen during online check-in. I make a request to just have my elderly mother to be seated beside my sister. It was turned down by him given the same reason as system are done. Hence, we are seated separately. However, during queuing to board the plane I overheard a customer service lady staff telling a lady infront of us that she can only get her seats to be seated together with her partner if they have paid the additional cost for the seat tickets during booking. I ask for it while its my turn but she told me a different story and it can't be done as the system are down. I was disappointed and proceed on as the given seats. The last draw that makes me write this review was that I found out that the whole row seats in front of me are taken up by a family of 6 or 7, which continued to the same row in the middIe seating. I paid more to book an aisle seats, and my allocated are window seats. I will not be recommending Malaysia Airlines even if the tickets are cheap. Delayed flights in both London and KUL, back to SIN.

✅ Verified Review | I booked a flight from Denpasar to London via Kuala Lumpur with Malaysia Airlines as it was one of cheapest. I booked under the name Alex, whereas my passport name is Alexander. I have done this a few times before and it has never been a problem, as it only takes 3 seconds for an employee to add 5 characters into a computer. I received a message from my agent saying Malaysia Airlines would not let me fly unless I paid a fee of £100 to add 5 letters onto my name. I spoke to Malaysia Airlines customer service who were nothing but rude and unempathetic about my situation. Whilst not only costing me an arm and a leg to add something so simple, it has ruined the last few days of my holiday trying to resolve the issue.

✅ Verified Review | Melbourne to Kuala Lumpur with Malaysia Airlines. I got this flight using MHupgrade - bidding to upgrade from Economy to Business. Check-in was quick and easy. The Golden Lounge in Melbourne Airport was old, one could possibly use the Qantas Business lounge due to One World alliance reciprocal privileges. There was only one entry to the aircraft so boarding passengers were slower. Upon boarding, pre-flight drinks were promptly served. After take-off, the satay was served and I maintain that this is one of the best satay I've ever experienced. My main meal was the Cod and Salmon duo - seared fillets of salmon and cod, accompanied with wasabi-infused mashed potato, baby carrots and lobster sauce. This was a pre-selected meal using Chef-on-Call service. I was satisfied and I didn't have dessert by choice. Inflight entertainment was good enough to keep me entertained. The seats transforms into a flat bed which is comfortable enough for a nap. The touch sensitive control panels for the seat is situated in an awkward location where my elbows will inadvertently make contact with them and unexpectedly move my seat. Storage space varies from seat to seat due to the asymmetrical arrangement of the seats. I was seated on aisle seat 2E. Cabin crew were attentive, professional and efficient. Upon arrival in KL international airport, the customs and immigration queue for Business Class passengers were so long because there was only one dedicated counter open at the time. All in all, I am happy with my flight, but there are certain things that can be improved, particularly the speed of boarding and clearing customs / immigration.