Lufthansa

✅ Trip Verified | Comfortable flight from Gdansk to Munich on Christmas day. Departure and arrival were on time, again both using a remote stand. Flight attendants were friendly and efficient, there was plenty of space as the plane was half full. Baggage took a bit of time to come out which is normal for MUC airport.

✅ Trip Verified | London to Malta via London. Decided to give Lufthansa a try after hearing great things and afraid to say was sorely disappointed. Paying a premium to receive a higher degree of service onboard, I was definitely left wondering how they’ve earnt a reputation as a 5* airline. Crew friendly enough, but three hour flight from FRA to MLA with catering consisting of a kid size chocolate Milka sponge and only water available on the trolley. I’ll be steering clear of LH in future!

✅ Trip Verified | Paris to Budapest via Frankfurt. Very disappointing. There was a very long queue for check-in at Paris. The on-board selection of food and bevrages is worse than other European carriers. The connection time at Frankfurt is very short and inadequate considering the size of the airport and the distance between aprons and gates: we spent 15-20 minutes in a bus to get to the terminal after landing. Inside the terminal, I had to walk 15 mins to get to my next gate. I almost missed my flight. In addition, my baggage was not loaded in time onboard the plane: I didn’t receive it at Budapest. It only arrived next day to my home. Lufthansa did not meet my expectations.

✅ Trip Verified | Munich to Gdansk. Short 1 hour flight to Gdansk for a 5 day holiday. These short hop flights are always on a remote stand and never seems to get it right. This time boarding was called and we waited till most of the people had moved through before going to the gate. Once through we spend the next 10 minutes waiting on the air-ridge for the bus to arrive. Flight was late departing by about 20 min but made up 10 during the flight. Service was friendly with a sandwich and drinks served on the 1 hour flight and my 3 year old got a colouring in book. Seats are okay for the short leg. De-planing again through the pouring rain and a short walk to the terminal. Functional flight but nothing special.

✅ Trip Verified | Helsinki to Munich via Barcelona. Horrible experience with Lufthansa. I paid more than 200 euros for an intraeuropean flight thinking it would worth it as I was travelling with a prestigious airline called Lufthansa. Chaotic boarding experience in Helsinki, which was supposed to be "organized" by groups, but it actually resulted in the opposite effect: chaos. Boarding in Munich was not organized by groups and it was much more clear and faster. Ground staff in Helsinki, impolite and arrogant when people approached to ask what if they could board. The only food they gave was a packet with 2 biscuits, an exactly the same on the second flight. On both flights they only served water, no other drinks or food available. Flight was completely full and packed. Crew distributed the biscuits right after take off, turned off the lights, closed the curtain and started to chat loudly in German in the galley. They did not show again until it was time to land. I sent a complaint 7 days ago and they have not replied. Next time use low cost (same experience), use Air France, Iberia or Finnair.

Not Verified | Milan to Billund via Frankfurt. Absolute utter trash. Consistently manages to lose baggage and rude crew. If you are fortunate and your luggage shows up you best believe it was after a 45-minute wait.

✅ Trip Verified | Flew from Gdansk to Tel Aviv via Munich and return via Frankfurt. No jetbridge used upon arrival in TLV. Crew polite and professional. Unfortunately, due to catering issues there was no hot meal on return flight, what happens on LH flights recently. Compensation fortunately received, but only as will gesture and in symbolic amount upon feedback request. I appreciate rich beverage service that were distributed a few times during single flight. Cabin a bit cramped as for 4hr flight, but generally pleasant and clean. I recommend when the flight is not significantly more expensive than competition. I don't think that it deserved being 5 star airline.

✅ Trip Verified | San Francisco to Paris via Frankfurt. I never received any confirmation email after my purchase, no payment confirmation. The only way to find my reservation was from a screen capture I took which had the reservation number. I selected seats when I booked but if you don’t go back and pay to lock them you will be moved. But I received no information about this. I am 320lbs and need an aisle seat which I always make sure I have during my booking but now they place me in a middle seat. I realized that there was the same problem on the second leg of my flight and was able to correct it but none of the 3 persons I talked to even checked that to try to at least save my other flights. Their app is so awful it never works.

✅ Trip Verified | I was supposed to fly Lufthansa on 16th December 2019 from Dallas Fort Worth, departing at 4pm with my 8 years old son to Lagos via Frankfurt. On my way to the Airport, we missed our terminal and before we could find our way back to the terminal, it was already 3:05pm. The counter who told me that the counter closed at 3:00pm and staff told us he will not be able to helps us. They told us to call Lufthansa's helpdesk, I called for nothing less than 13 times, but Lufthansa refused to help us. I lost $700 for the cancellation of the tickets. I will never go near Lufthansa again.

✅ Trip Verified | A short flight to Frankfurt, with excellent FRA Terminal A Senator lounge (food & drinks). However Wi-Fi is not adapted to the quantity of passengers at lunch time, and connection was very slow. Fabulous shower at Term C Senator lounge at dinner time. Great wi-fi and poor food! Different and cheaper drinks than Term A. Weird. Is it because Term C is dedicated to South-American and Israel flights at nigh ? I hope not. Fabulous crew, service, food, amenities, etc.. on board B747-400. Pajamas (only upper part! passengers have no legs). Christmas gifts. But, the lady is old and you can feel it: toilet lights did not work, noises everywhere, speakers not audible, and uncomfortable seat.