Lufthansa

✅ Trip Verified | Munich to Los Angeles. Overall a pretty good flight! The ground crew was nothing to be noted of. Seat wasn't bad, but a bit short on room. IFE was nice and new and very responsive. The restrooms were downstairs, which was pretty cool and made them pretty large and comfortable. The crew Was nice, but they turned on all the lights to pass out ice cream, which woke some passengers, and seemed somewhat unnecessary. There were also snacks and water bottles in the back. Food, other than the ice cream, was untouchable, but luckily I wasn't hungry for this flight.

✅ Trip Verified | Rome to Frankfurt. We were forced to check our carry-on luggage. We were told the flight was full. It was not. At least 15 free seats. Empty overhead bins. Same carry-on we have used for years. We will be forced to wait at or destination for an extra or to get our bags and clear customs. That was the point of carry-on only travel. To miss the hassle. When we hit on board there were bags larger than ours in the overhead bins.

✅ Trip Verified | Copenhagen to Singapore via Munich. The A350 is a rather comfortable aircraft. However, service standards were below par, we asks if we could get second toothbrush and a male cabin crew said no. On our way home, the breakfast for our flight from Munich to Singapore, was a sandwich with a pack of yoghurt and biscuit. The sandwich was not even heated and was cold and hard. My journey towards Copenhagen on 10 Jan, came with hot breakfast. Why served a cold sandwich when the passengers aren't even flying budget?

Not Verified | Moscow to Belgrade via Munich with Lufthansa. The flight to Munich was fine - we arrived on time, not many people on the flight, overall it was okay. However, a flight to Belgrade was a nightmare. Flight was delayed for a half an hour and we had to emergency land in Vienna because of lack of fuel. We have arrived in Belgrade almost four hours later. After that, we claimed for refund because of +3 hour delay. I was rejected because of the "bad weather" in Belgrade. Also, flight to Moscow had delay for two and a half hours because of the weather in Munich (I have to be honest it rained a lot).

✅ Trip Verified | London to Frankfurt. Very good flight with Lufthansa. Very good service, boarding and landing on time. I don't know why we travelled almost whole airport looking for proper gate, but finally we reached it.

✅ Trip Verified | Frankfurt to Warsaw. Less space than in A320. Flight delayed but we've been informed by the pilot what happened. Decent experience, professional flight attendant service, quite good sandwich, smooth flight and soft landing.

✅ Trip Verified | Orlando to Amsterdam return via Frankfurt. Disappointing. Outbound flight was 90 minutes late. Once airborne, 4 of 8 lavatories available to Economy were "out of service" for the duration resulting in long lines, etc. Inflight service only fair, limited beverage selection, even for purchase. IFE okay. Of course seat width, pitch and hardness were awful. Love the plane, hate the configuration. No info pre-landing about connections or ground personnel to facilitate what became a tight connection due to delayed arrival. Return to Orlando, possible same aircraft. Problem this time was logistics of transfer in Frankfurt. Inbound flight from AMS late and then gate hold issue. Close connection quickly became a crisis. Ironically, I had hurt my back during trip so requested assistance in transfer. None was present on arrival in Frankfurt. Ground agent said gate change had messed up meeting. Arrived Terminal 1 gate 29, outbound Concourse Z gate 69 with 20 minutes to connect! Ground agent scolded me for making too tight connection. I said LH booked it that way, I am just the customer. Finally contract ground service arrived and two women loaded me into wheelchair and sprinted me through concourse, Passport Control, through tunnel, up elevator and then onto electric cart for high speed ride to Gate Z 69 which was at least a mile downrange, still. Made it just in time. If I had not had excellent help from ground personnel, would have definitely missed the one daily flight to Orlando. LH was non-responsive at best and spent more time trying to assign blame to me, than fix the problem. I always thought LH performed well, if somewhat sternly. This trip the execution was awful, about what I would expect on a discount carrier at best.

✅ Trip Verified | I had 2 business class round trip tickets to Germany with Lufthansa and in October 2018 needed to make a change in date. While on their online site I inadvertently clicked on "cancel flight" instead of "change flight". When I called Lufthansa to explain the mistake, they said that "a refund had already been processed and there was nothing else they could do". The refund received was $95 for $9,000 worth of tickets! The $95 refund was sent immediately (imagine that) and that closed their case. After several communications explaining the on-line error, they continued to say that "because a refund had been sent (for $95), there was nothing else they could do". Of course the responses came from another company that appeared to be from India. Beware of dealing with Lufthansa, it cost me $9,000 and I received nothing.

✅ Trip Verified | Amsterdam to Malabo via Frankfurt. Missed my connecting flight in Frankfurt due to fog. But one hour delay on a flight of 50 minutes is not acceptable. And offering alternatives like Ethiopian Airways on a ticket of 5000 Euro is a bit offensive. But it's always trouble at Frankfurt airport. No way to catch a connecting flight with a stopover of 60 minutes. They park the plane on one end, you take the bus and need to find a connecting flight at the other end. Always need to run, but in this case the price of this ticket, they could have waited 15 minutes. So I had to wait a full day to take the next plane to Malabo. Also, what a strange configuration with tv screen not in front of you

✅ Trip Verified | Denver to Frankfurt. The worst business class flight I have taken. The service was slow and unconcerned. I asked for a second bottle of water and was told they have no more available. I was handed a plastic cup to fill and was told I could use to water pitcher. My food was terribly over cooked.