Lufthansa

✅ Trip Verified | Brilliant flight, on time, good entertainment and efficient crew. Food is a little naff but for the fare paid, it was more than adequate. Really can't fault this airline and looking to my next trip to Europe in a couple of months

✅ Trip Verified | So Lufthansa now offers no food on board the Athens to Frankfurt flight, unless you decide to pay for their sandwiches and German crumble cake. Why try Lufthansa if you get the same at Ryanair ?

Not Verified | Be aware of Lufthansa scamming customers by changing their reservations! I booked on-line a round-trip flight within Europe originally for Eu195.37 through the Lufthansa website. Less than 12 hours later, the first Change of Reservation dropped in my email box, informing me that one of my flights was changed to something that was in conflict with my travel/business itinerary. I was forced to change the flight on-line but they asked me to pay the "price difference" fee of Eu148.77, which I did after hours of trying to reach the customer support on the phone. Another 12 hours and here comes another Change of Reservation, this time for the other leg of my trip. I quickly checked online how much they would ask in "price difference" this time around - another Eu147. This time I did not pay it. I am still on the phone (now for 3 hours) trying to reach their customer support.

✅ Trip Verified | Worst USA-Europe flight ever. Low quality food, no choice other than super-spicy spaghetti, which my son did not want to eat. Crew exceptionally rude. Most importantly: we received no prior advice on whether a Covid test was required and which type, so we contacted the call center and were reassured that we would be able to board without a test, though we would have to self-quarantine on arrival. However, when we arrived at the check-in, we were told that a PCR test was required, which we had to do in emergency at the cost of USD 275 x 2 = 550! Shame on Lufthansa!

✅ Trip Verified | Where is the difference between Lufthansa and no-frills carriers nowadays? Lufthansa: Old and frustrated cabin crew, horrible hard seats on European flights, no more complimentary food and drinks - they now even reduced the size of the complimentary bottle of water you get in Economy. Checked-luggage price on Light fare increased from 25 to 30 CHF. Of course, ticket prices did not decrease: you pay the same or more, but get much less back. A true embarrassment for Germany.

✅ Trip Verified | Lufthansa’s new normal: provide low cost, low quality service while maintaining premium airline fares. Writing this review from LH1140 on 12/06/2021. As a Lufthansa frequent traveler (80 flights year - 80% with Lufthansa) I would have never expected having to pay (EUR13.50) for a Coke and sandwich on a Lufthansa medium haul flight. Shame on you Lufthansa! What’s next? Non reclinabile seats? Pay for breathing on board? Value for money of Lufthansa flights keeps dropping year after year, friendliness of ground staff at Frankfurt airport is close to zero hinting at total lack of training, seats in long haul economy class are worse than in some low cost companies. Seriously considering to stop flying with Lufthansa and hope other travelers do so. In case you are planning a short/medium haul flight with Lufthansa economy class in Europe, bring you own food.

✅ Trip Verified | This is the first time I flew with Lufthansa with family. I chose Lufthansa for a number of reasons, mainly reputation, route, price, and recommendations by others. I must say I was extremely disappointed. Terrible infotainment system - slow and clunky. Terrible economy seats - they recline but the seat pad does not move forward like others airlines such as Emirates, Turkish, Ethiopian, etc. Many rude flight attendants. Unsurprising given most are German, but still, should be more pleasant. No meal choices. Every other airline I have ever flown has offered at least some food choice ~ meat, chicken, fish, etc. Not Lufthansa! It was pasta with tomato sauce and wasn't even tasty. I sent emails to the Lufthansa customer relations department. Here is the context of my email. We traveled from Frankfurt to Johannesburg on flight LH572, departing on June 3 at 22.05, which lasted approximately 10 ½ hours. During this time, we experienced disrespect, rudeness, and overall unpleasant attitudes and service by some of your flight attendants. We were seated in row 32, seats G, H and K. I understand that food is limited, however, when we inquired if our daughter could have an alternate meal, the female flight attendant blurted out “Everyone has the same thing! If you wanted a special meal, you should have requested it before the flight.” That’s fine, but the insensitive and rude behavior of this flight attendant was not acceptable, by any culture! When the plane pulled into the gate at Johannesburg, the fasten seat belt sign was turned off. I stood up to stretch my legs as I am tall and my knees hurt. Again, this flight attendant shouted at me to “sit down until you are told to get up!” Is this the type of behavior that is tolerated by your airline? Based on reactions from other passengers on this flight, I certainly was not alone in my feeling of disrespect, almost disdain, by some of your flight attendants, as I was not the only passenger she yelled at. Received only a "canned" response to my inquiry. Based on this single experience, I'll never fly this airline again.

✅ Trip Verified | Super slow service. Horrible dinner, only pasta option due to COVID they said) and mine was overcooked and spicy. I asked for a butter pasta for my kid and they say he has to eat this one. I asked for a cafè because they never offered me one and they told me to drink water instead. My breakfast was a Mayo sandwich. I asked for a glass of wine and they told me that was not possible after service. It was a bad experience and I think I won’t fly with them anymore.

✅ Trip Verified | Booked a ticket from Boston to Geneva, Switzerland. Due to Covid 19 restriction I was not able to fly from Boston. I tried to call Lufthansa but they are not answering the phone. I sent them email requesting a refund or a voucher to be used later when Switzerland is open for visitors. Lufthansa denied my request and refused to refund or issue a voucher. I had the worst experience dealing with Customer Service and I will never ever use this airline again

✅ Trip Verified | Amsterdam to Singapore via Frankfurt booked for July 2020. The flight did not go (covid 19), but still no refund from Lufthansa. After contact with the call center (very bad spoken English, and sometimes lost connection) we would get a voucher. However we never received a mail or other proof of it. Later tried for a refund again. Without communication we received only the airport tax. But not the price of the 4 tickets (€ 2.160). Now they say that we called our flight off and that the case is closed. However the flight never took place and Singapore was closed for tourists. Very, very bad service from this company. In 2019 we flew with Lufthansa, that will be our last flight ever with them. So the conclusion is that Lufthansa is hiding behind a very poor and bad costumer service. It's a shame that an international company does this.