Lufthansa

Not Verified | Worst airline ever. Online portal is horrible and feels dated. Not something from a giant airline. Could not check in online or at my first gate and was told I would have to go through security at Seattle to go out and print my ticket. Booth was almost empty, one nice employee helped me but then I risked missing my flight. Because of this, I had a terrible seat as well during the pandemic. Avoid at all costs. Never flying with them again.

✅ Trip Verified | Due to lower traffic, I was hoping that connection in FRA was going to be stress less. I was wrong. Despite a lot of empty fingers, flight from MRS was parked in a remote position. Disembarking was very slow due to COVID, bus was late, and it took hours to arrive at T "A" and we nearly missed a 1h15 connection.

✅ Trip Verified | The flight time was changed several times without letting us know. The first change was the departure from Budapest. Although we did not make any changes, the tickets were not rebooked as we initially bought them: we paid for one checked luggage on our way to the USA, and 4 checked bags on our way back. NONE of our paid luggage were reflected in the system when we made it to the airport. We bought 6 tickets but we had to cancel one free or charge and full refund (due to the covid regulation) and although we’ve been promised to be fully refunded in one week after cancellation even after 4 weeks we still did not receive the refund. When my husband called, was a waiting time of 30 min. On our way back to Budapest, our arrival in Budapest was supposed to be around 10:25 am based on the itinerary we received. Instead of that, we found out we had to wait over 4 hrs in the airport. Nobody told us that we will never make it home by 10:25 am! We felt deceived and taken for granted or taken advantage of.

Not Verified | This flight was a disaster. We had our departure as 6pm july7, and boarding at 5.10pm. When we start boarding it was 7, and we waited one and half hours in the airplane and then told the airplane has issues and we have to go back to gate. We were at the gate at 8.30pm and waited till 10pm at the gate and we are only given 5-6 jellybeans and a very small pack of cheese. It was horrible and then they started to board at 11pm and we finally take the departure at 12.40 am. We had 6.40 hours of delay and then once we go to Frankfurt, they told us they will handle connection flights, which they literally put everyone on the waitlist. We had transit visa issues and we cannot wait after 12 hours in Germany, they finally gave us a flight at 9pm. We waited for another 6 hours in Frankfurt airport. Horrible horrible experience and they don’t even care.

✅ Trip Verified | Me and my wife requested a Vegetarian meal but I was shocked to see the first and second meal for myself and my wife are the same. We asked to change the second meal, but they claimed they are out of any extra meal. The flight attendant gave us the white cover to put on our table.

✅ Trip Verified | They canceled my flight Belgrade to Munich last minute (email at 23:40 at night a day before the flight), then had me fly over Vienna with 5 hours waiting time. Issued a meal voucher on the boarding flight of the flight that’s canceled and not valid. When I called and contacted them though online inquiry, a person from their customer support asked me to provide the boarding passes, meant voucher email and my Miles and More account number (not sure why he needs that but I’ve sent it). I have sent all that he has asked for, they just ignore me. When I followed up I got a reply that I didn’t provide any proof of my flights when I have sent them over 7 files of all boarding passes. They have issues the meal voucher on the canceled flight so nobody could use it.

✅ Trip Verified | Lufthansa email communications are misleading and unreliable. Prior to my flight SFO-FRA i tried to check in as requested by the airline in an email I had received. I answered the various questions only to be told I would not be allowed to travel due to COVID restrictions. This was of course false as I had the required test, vaccination and clearance to travel according to the regulations of my destination (I have an EU passport). On the way back LYS-FRA-SFO the same thing happened: false info from Lufthansa claiming that my newly obtained COVID PCR test was not OK. Check in at the airport was a disaster - the gate agents were incapable of handling their job. Getting to the plane at the Z gates in Frankfurt with no organization, total disarray, too few staff people. The flights were OK and on-board service was very good though the food was not great. The business class seats on a brand new A350 were inferior to those offered by United on their Boeing 787.

✅ Trip Verified | This was just a stressful experience. My family and I got to the Krakow airport over 2hrs prior to our flight. During check-in (couldn’t get boarding pass online due to covid) the lady at the window we lined up to was incompetent. It took her forever to print one boarding pass and it looked like she struggled a great deal. I was so stressed and my flight experience started with my family running for our lives to catch our flight at the gate.

✅ Trip Verified | Standards are declining rapidly. On my return flight in business class there was only one very long line for check-in. I went to the lounge but then had to use my priority pass since Lufthansa don't have an agreement with the lounge. Very stingy and poor Lufthansa - you can do better! I waited by the gate for boarding, but there were no pre-boarding announcements for business class passengers. The only upside was that I had three seats to myself. Upon arrival in Munich I tried to find the lounge to find it closed. They are selling you services and not even opening them I had to buy my own water at 2.50 EUR. Their customer service have no empathy or interest. They are providing an awful product, way below the standard of other airlines and when you complain the response is "tough".

✅ Trip Verified | Longest 10 hours. My food was cold and blend. Very limited entertainment with mono sound headset, I was not able to hear anything. Staff kept waking me up when my mask was below my nose.