Lufthansa

✅ Trip Verified |  Our flight from Catania to Dusseldorf on 30.July (flight number: LH1909) was cancelled by Lufthansa (I received the cancellation Email). Then, we contacted them through online chat and their employee booked us with Eurowings airlines (as an alternative flight) for the same day (30.July), and he/she sent us the confirmation Email, which I kept it as an evidence. On 30.July, we went to Catania airport to get on the plane and we realized that our names are not in this flight list! Moreover, apparently, that flight had been deviated to Palermo but nobody had notified us. Anyway, we called their call center and after 5 times of try (because every time the call was interrupted due to an unknown reason!), finally one of their employees confirmed that ‘we can immediately book you in the Lufthansa flight on 10:10 AM on 30.July (from Catania to Frankfort and then Dusseldorf). We rushed to the counter, but at the counter we realized that our names were not in this flight list too Then, after 10 times of calling their center, finally their staff booked us the flight on 31.July from Catania to Dusseldorf. They even checked us in (I have the confirmation emails), but we received an Email saying that this flight got cancelled too. I had an online chat with their staff (named Jordan), but he did not assist me and even refused to book a flight sooner than 3.Aug for us with another airlines, though I told him that we cannot wait here more than this because both of us have to restart working from Monday! This was an exhausting process, and nobody answered us in the right way. At the end, we had to buy a flight ticket by ourselves from Palermo to Dusseldorf and came back home with lots of difficulties. We have spent extra money for staying in Sicily for one more night, travelling from Catania to Palermo, and also buying a new flight ticket from another airlines for our return. Lufthansa refused to refund us any of these expenses, neither compensated their cancelled flight,

✅ Trip Verified | Well, to say that this particular flight from Frankfurt to Warsaw and back was a disaster would be an enormous exaggeration as I was punctually brought to my target destination, nevertheless I'm not fully satisfied with it. To be honest, it's quite unfair from Lufthansa's side to provide a service similar to a low-cost carrier but to set prices and to advertise themselves as a premium airline. As for now Lufthansa has learned all the "tricks" from the arsenal of an average LCC to limit the options for a passenger and hence to have a possibility to make everything payable, e.g. no included checked luggage (well, that's the only thing I support as many passengers don't need to have and to pay for this option), no free seat selection, a very limited meal service on board (a small bottle of water and one chocolate bar). They even managed to bring a calibrator to the gate and to measure the size of hand luggage and that looked really miserable. What made me especially angry is this "boarding by groups" which means if you randomly get a seat that belongs to "group 5" you will need to wait up to 40 mins in the queue. The announcements about which group is currently boarding are barely hearable so you have to keep your attention and to wait near the gate for quite a long time. Another unpleasant thing that should be avoided was that both times in Frankfurt the aircraft was positioned in the remote corners of the airfield so we had an "exciting" long trip to the plane in a cramped bus. I admit that there could be technical reasons for doing that, but it looks like more "uh, it's just Warsaw, not Zurich or London, the public flying to this destination is not so demanding so we can provide a mediocre service and nobody will complain". When I take a LCC flight I can fully accept all these issues because the low price justifies them, but it's not an excuse for Lufthansa. I have never taken the long-haul LH flights and I can believe that the situation is better there, but on European destinations I consider Lufthansa to be not fully competent and I tend not to choose it in the future.

✅ Trip Verified | Flight delayed for 9 hours. Ground staff at Frankfurt airport were extremely rude and unreasonable. We prepared our cabin baggage basing on the required size and weight limits. But the ground staff told us we could not take our cabin baggage on board because the airplane was small. They scolded us, threaten us that they would not let us get on the plane, in front of our children. We sent a feedback to Lufthansa customer service team. Lufthansa did not responded mentioning anything about corrective actions, but ask us to fly with them again.

✅ Trip Verified | I flew with Lufthansa yesterday night and the flight was really good. We departed on time and we were served a bottle of water and a chocolate. Also I bought a ridiculously expensive sandwich with salad and dessert which cost 12 euros. Seat was quite comfortable and it had plenty of legroom.

✅ Trip Verified | Thanks to Lufthansa 2024 didn’t start particularly well. I’ve had a return trip from Dubai to Amsterdam via Munich with Lufthansa. That was my first time flying LH and I thought they used to have a good reputation. The trip began with the 3hrs delay from Dubai. After arriving to Munich there was no person to connect the bridge to the plane and let people disembark. Since I missed my connection I was rebooked on the last flight available that day. Again, the boarding was delayed because they couldn’t find a crew member. That part still leaves me speechless. Finally our flight departed with people sitting on their bags due to lack of storage compartments. That was more like a scene from a bus in the suburbs, rather than the safe environment up to aviation standards. On the way back from Amsterdam of course the flight was delayed as the inbound flight landed late. I also got to learn that the airline is saving costs on cutting the ground staff. There was 2 check in desks where *priority* passengers could get assistance. The remaining peasants checked in their luggage by themselves and pray for it to actually make it to the plane. After another couple of delays on both of my flights we got welcomed by the crew member who didn’t even bother to pretend like she was there to assist people. I did her job helping people around me to find space for their luggage, while she was standing there and yelling that we need to take it to the front. Her charming personality then continued glowing throughout the flight when she would keep knocking people’s heads with her elbows and pretending she didn’t notice. Kicking passengers personal belongings under the seats with her feet was also very welcoming. This wasn’t even the end of it. The cherry on the cake is that after finally arriving to Dubai I received an email stating that they lost my suitcase. Here’s where I also learn that there’s no customer support team or anyone to follow up with, as of course, that would mean paying people salaries. There’s no phone or email communication from Lufthansa. You do get a wonderful chat bot option which is basically talking to yourself. Now it’s been 2 days and they don’t even know in which country my suitcase is, and there’s no one to even do the job of trying to locate it. I’ve traveled a lot with different airlines in different parts of the globe. Starting from the largest in the world and finishing with the ones flying propeller planes in the third world countries. I’ve never experienced as much disorganization and indifference in my life. After this situation I went online and checked the feedback about their services and now I’m not surprised at all. Lufthansa used to be a flagship of European aviation. I don’t know if management is not able to control large operations, or they simply cut so much on staff that there’s no one to do the job. If you want to play Russian roulette then go for it and fly Lufthansa. For myself, I’d rather ride a camel from Dubai to Europe than ever step on their airplane again. Considering their efficiency it would take at much time to get to my destination with my belongings intact.

✅ Trip Verified | I traveled with Lufthansa at 28/12/23 at 6:40AM with flight number LH 1285. Boarding was began on time and we departed earlier wich is quite good. The seat was quite comfortable. My seat had plenty of legroom which is perfect for a 3H flight. In addition they only served us a bottle of water and a little chocolate. The service was ridiculous. I was expecting something more but the cabin crew was quite friendly. Finally we landed 15 mimutes earlier at Frankfurt which was good. Thanks for an average flight Lufthansa.

✅ Trip Verified | I actually flew Economy but I had a Premium Economy ticket mainly my next long haul leg. Lufthansa don't have PE. Check in was miserable in DUB. I was met with a dour, unsmiling and seriously unfriendly check in lady on the business desk, what a start for business passengers. Not a single word of greeting despite my usual smile and "good morning". Nothing except "how many bags for check in,?" That was it, no thank you no have a nice flight. The flight was as expected. No issues. But please dump the small bottle of water and biscuit. Totally not needed!

✅ Trip Verified |   Christmas 2022 we booked flights from London Heathrow to Windhoek, via Frankfurt, thinking Lufthansa was a reliable airline. How wrong we were! Our whole experience, which is still ongoing, five months later, ruined our holiday of a lifetime. It started before we had even left home for the airport, when I tried to book inflight diabetic meals for my husband. This has never been an issue with other airlines but, although Lufthansa offers eleven choices of meals, these do not include a diabetic option. Even at the airport, their staff couldn’t find the option for us. The stewardess kindly put a note on my husband’s records, asking for the said meal on the return flight but this didn’t happen. On landing at Windhoek, we found that one of our suitcases had not arrived. We queued with others to report the missing case and completed the form derived by their QR code. I received an email confirming the loss and promising an update within 24 hours. I am still waiting for it. We now had to go into a city we didn’t know; find a shopping centre, we didn’t know, and then find shops to replace essential items, including my husband’s medication. During our stay in Namibia, Lufthansa repeatedly changed our return flight times, the details of which were emailed to me and I had to confirm within a certain time frame. No allowance was made for the fact we were in a country with very poor Internet coverage. At times I couldn’t even get reception on my mobile phone. So, when we arrived back in Windhoek, to catch our flight home, I found their email cancelling our seats, as I had missed one of their emails. On using Lufthansa’s webchat, to rebook our return flights, we were told our flights had been cancelled because of industrial action at London Heathrow. When trying to claim compensation, after our return home, we were told the flight was cancelled: because of bad weather in Windhoek and the plane couldn’t land and when I emailed them that we were already in Windhoek and the weather was fine, we were then told the weather was bad at the airport the plane was flying out of to get to Windhoek. Eventually we received compensation for the so called cancelled flights. Although we could claim for accommodation and meals, no allowance was made for three days lost pay; extra vehicle hire; extra fuel nor extra entry fees – all of which were occurred or forced on us.

✅ Trip Verified |   I was flying with Lufthansa from Dublin to Munic and my flight was delayed for 2 hours due to storms at Munich but overall good flight the crew were very nice but when we landed we had to wait almost an hour for our baggage to arrive because of weather conditions. And Munich airport terminal 2 is huge with no signs we were lost for almost half an hour. Acouple of more signs would be good but the airport is beautiful unlike terminal 1 in Munich.

✅ Trip Verified |   The crew was more than willing and kind to help us out through a lot of problems that we dealt in the flight from South Africa to Frankfurt. Firstly, the space between the seats is almost zero,let alone if the person sitting in front of you leans the seat backwards. I was unlucky enough to spend more than 1000€ for an economy seat, having to share my space with the person sitting next to me, because they weighted a few more kilos than a supermodel! After that, the headset wouldn't work, so I had to replace it with another one that also wouldn't work, so to realize that the base of the headset was broken, so I didn't have the chance of enjoying a movie or sth. The crew was kind enough to help me out, offering a headset from business class, but it also didn't work. As a gift, they offered me a voucher for wifi connection, however, the usb charger would not charge my phone enough. I tried to get some sleep,with no result of course, because the seat wouldn't come to a place where I could relax, The meals were about average.