Lufthansa

✅ Trip Verified | I bought return ticket for my mother, on route SBZ-LIS-SBZ, from the Lufthansa web site. The return date was yesterday. However, while trying to do the check in, I was informed that the return of this ticket was cancelled online, on February, 2nd. I have absolutely not cancelled the ticket online, nor did I ever receive any communication from the company saying that the return was cancelled, so it must be a mistake from your end. It is true that the airport fees (€35) were returned to me on February, 3rd (without any notice), but as they went onto my credit card I only realized that yesterday. I called Lufthansa Internet Service Center in Lisbon. She informed me of the situation, told me there was nothing she could do except for selling me a new ticket, so she sent me to the Lisbon airport to the Lufthansa Help Desk. As I soon found out, there is no Lufthansa Help Desk at Lisbon airport, just a small counter to charge baggage excess fees. They told me to call the Lufthansa Call Center, who told me to call Lufthansa Internet Service Center, which, of course, was whom I called in the first place! I spoke with a lady who endlessly insisted that the return ticket was refunded to me (it was not! Only the airport taxes were!) and as such I had no more rights on my ticket whatsoever). This stunt has cost me some 400€, including the ticket that I lost and the new ticket I had to buy. However, what shocked me the most was not that Lufthansa has adopted (and refined) the worst commercial practices of the worst low-cost companies. What shocked me the most was that during all these endless contacts with the last men standing at Lufthansa’s contact centers, I could not find a single person willing to at least consider the possibility that this whole situation could have been caused by a glitch of their computer system. Welcome to the Brave New World at what was formerly known as Lufthansa!

✅ Trip Verified | 13 hour flight from singapore to Frankfurt and then onwards 2 hours from Frankfurt to Stavanger. Old planes, the whole experience felt dated. Next time i will book on an A350 or some plane that is not 20+ years old. Inflight screens were useless, no flight tracker working and touchscreens unresponsive. Worst food I've had in my 15 years travels back and forth to Asia.

✅ Trip Verified | Lufthansa lost my luggage, sent it to me 6 days late at destination and gave me 190 Eur of refunds when I had 230 Eur refund rights as per their policy. I had paid 150 Eur to ship my luggage. Terrible customer experience. Do not ship items with Lufthansa, they are a rip off and don't apply their own policies. Steer clear and fly with others if you can.

✅ Trip Verified | Atrocious service and rude staff. Did not even get a bottle of water in a 8 hr flight even after reminding them twice. Other airlines tend to be much more polite.

✅ Trip Verified | My check-in luggage was damaged by the airline which caused me many problems upon my arrival as I still had to take other means of transport to get to my final destination. The worst is the airline attitude towards its clients. It has been already 6 months I am trying to get compensation for the damaged luggage (even though the damage has been reported immediately on the arrival) and I am facing negligence from the airline customer care, who is forwarding my case to their partner Dolfi who is in charge of the case and sending the same copy-paste reply that they will contact me within a few days (which never happens). I am shocked with the way the airline deals with the claims and consider the attitude of the airline unacceptable.

Not Verified | The worst airline! Fly from Singapore to Frankfurt taking 13 hours. They feed us at the beginning and then nothing for 11 hours. Please take some sandwiches with you because you will be starving! They close themselves behind curtains and didn't care! In Frankfurt 13 hours delay. For all this time Lufthansa give me 15€ which you don't get without asking to spend at the airport which is equal to 2 sandwiches! No access to main bag where I had warmer clothes as was very cold. In my opinion, personnel of Lufthansa just don't care about you as clients. I spent on this ticket 1500$. They just ignore your needs! I fly from Sydney to Europe many times but nobody has made me feel how Lufthansa did! I do not recommend this airline.

Not Verified | Flight experience was nice. My checked bag was put on a separate flight that left the next day. After the flight with my luggage arrived I received a text saying that it was at the airport available for collection. I drove to the airport and no one from the airline was there to give me my bag. I left and drove home. The next day I called their customer service and they assured me that someone would be there to give me my luggage so again I drove to the airport, again no one was there and I was forced to wait three hours for an employee of the airline to show up and give me my bag that had been there since the night before. Trying to find out when someone would be there was an abysmal experience and they did not specify any sort of time frame when I could collect my baggage which had been delivered the night before.

✅ Trip Verified | I recently had an incredibly disheartening experience with Lufthansa, and I feel compelled to share my ordeal to warn fellow travelers about the serious issues I encountered. My journey with this airline was marked by delays, missed connections, baggage mishandling, and subpar service. Flight Delays and Missed Connecting Flight: My scheduled flight was plagued by repeated delays, causing a domino effect that ultimately led to missing my connecting flight. The lack of communication and transparency during these delays left passengers like myself feeling frustrated and stranded. The impact on my travel plans was significant, and the subsequent attempts to reorganize my itinerary were met with unhelpful and indifferent responses from the airline staff. Baggage Woes - Not Once, but Twice: To compound the already distressing situation, my checked suitcases were not loaded onto the flight not once, but twice. The first instance could be considered an unfortunate mistake, but the recurrence of this issue raises serious concerns about the airline's operational reliability. The inconvenience of arriving at my destination without essential belongings is simply unacceptable, and the lack of a proactive solution from the airline further exacerbated the problem. Subpar Service: Throughout the entire journey, the service provided by Lufthansa Airline was nothing short of disappointing. From unhelpful staff during delays to the apparent lack of a well-executed baggage handling system, it became evident that customer satisfaction was not a priority for this airline. The attitude of the staff members was indifferent, bordering on disrespectful, further adding to the negative experience. In conclusion, my experience with Lufthansa Airline was a complete letdown. The accumulation of flight delays, missed connections, baggage mishandling (repeatedly), and poor service has left me with a resolute decision never to use this airline again. I hope this review serves as a cautionary tale for those considering travel with Lufthansa. There are undoubtedly more reliable and customer-focused options available, and I strongly advise against choosing this airline for your travel needs.

✅ Trip Verified |  Our flight from Catania to Dusseldorf on 30.July (flight number: LH1909) was cancelled by Lufthansa (I received the cancellation Email). Then, we contacted them through online chat and their employee booked us with Eurowings airlines (as an alternative flight) for the same day (30.July), and he/she sent us the confirmation Email, which I kept it as an evidence. On 30.July, we went to Catania airport to get on the plane and we realized that our names are not in this flight list! Moreover, apparently, that flight had been deviated to Palermo but nobody had notified us. Anyway, we called their call center and after 5 times of try (because every time the call was interrupted due to an unknown reason!), finally one of their employees confirmed that ‘we can immediately book you in the Lufthansa flight on 10:10 AM on 30.July (from Catania to Frankfort and then Dusseldorf). We rushed to the counter, but at the counter we realized that our names were not in this flight list too Then, after 10 times of calling their center, finally their staff booked us the flight on 31.July from Catania to Dusseldorf. They even checked us in (I have the confirmation emails), but we received an Email saying that this flight got cancelled too. I had an online chat with their staff (named Jordan), but he did not assist me and even refused to book a flight sooner than 3.Aug for us with another airlines, though I told him that we cannot wait here more than this because both of us have to restart working from Monday! This was an exhausting process, and nobody answered us in the right way. At the end, we had to buy a flight ticket by ourselves from Palermo to Dusseldorf and came back home with lots of difficulties. We have spent extra money for staying in Sicily for one more night, travelling from Catania to Palermo, and also buying a new flight ticket from another airlines for our return. Lufthansa refused to refund us any of these expenses, neither compensated their cancelled flight,

✅ Trip Verified | Well, to say that this particular flight from Frankfurt to Warsaw and back was a disaster would be an enormous exaggeration as I was punctually brought to my target destination, nevertheless I'm not fully satisfied with it. To be honest, it's quite unfair from Lufthansa's side to provide a service similar to a low-cost carrier but to set prices and to advertise themselves as a premium airline. As for now Lufthansa has learned all the "tricks" from the arsenal of an average LCC to limit the options for a passenger and hence to have a possibility to make everything payable, e.g. no included checked luggage (well, that's the only thing I support as many passengers don't need to have and to pay for this option), no free seat selection, a very limited meal service on board (a small bottle of water and one chocolate bar). They even managed to bring a calibrator to the gate and to measure the size of hand luggage and that looked really miserable. What made me especially angry is this "boarding by groups" which means if you randomly get a seat that belongs to "group 5" you will need to wait up to 40 mins in the queue. The announcements about which group is currently boarding are barely hearable so you have to keep your attention and to wait near the gate for quite a long time. Another unpleasant thing that should be avoided was that both times in Frankfurt the aircraft was positioned in the remote corners of the airfield so we had an "exciting" long trip to the plane in a cramped bus. I admit that there could be technical reasons for doing that, but it looks like more "uh, it's just Warsaw, not Zurich or London, the public flying to this destination is not so demanding so we can provide a mediocre service and nobody will complain". When I take a LCC flight I can fully accept all these issues because the low price justifies them, but it's not an excuse for Lufthansa. I have never taken the long-haul LH flights and I can believe that the situation is better there, but on European destinations I consider Lufthansa to be not fully competent and I tend not to choose it in the future.