Lufthansa

✅ Trip Verified | This was my first Lufthansa flight after a gap of 2 years and it was very disappointing. The inflight service was very poor. I found the peanuts/small snack they serve along with the first round of drinks missing. No choice of alcohol, only beer and wine that too only one round. For dinner there was no choice .. only pasta, no choice of veg or non veg. The pasta tasted like nothing. No round of drinks during the 13 hours flight from Singapore to Frankfurt. Just offered one bottle of water after dinner. I remember those occasional rounds of cups with water/juices throughout the night. Before descend they serve breakfast, one muffin and coffee! Before the Pandemic they used to serve omelets/sausages. This is Lufthansa version of cost cutting! Premium airline, we pay premium price and we get poor service.

Not Verified | First flight got delayed, second one got cancelled with such late notice. I was told an hour after the supposed departure time that the flight would be cancelled. On top of that the stuff are extremely disorganized, rude and unaccommodating. Ive never met less hospitable customer service in my life. When families inquired about a hotel room after their cancelled flights, they were given airplane blankets and told to make do. The staff had no business trying to discipline customers and act authoritative when they were the ones being extremely disorganized about everything. People around me have been stranded for 25 hours. Never taking Lufthansa again.

✅ Trip Verified | The last, thank goodness of four legs this month with Lufthansa. The crew on all legs were great, punctuality - non-existent. Every flight was delayed. So much for German efficiency. On one leg there had been no food loaded either. Seating on all European carriers' business class are economy seats with the middle seat left empty. Uncomfortable even for short (under three hours) duration. In business, we were offered a meal service and the standard of food was okay. Travellers in economy had to buy theirs when it was available. The staff were excellent on all legs. The last leg, from Frankfurt to Manchester and the predecessor, Istanbul to Frankfurt were all fully booked. Airlines are returning to normal if you discount keeping to schedule.

✅ Trip Verified | This was not a good experience on Lufthansa specially flying on First Class. The flight was delayed because of weather conditions in Miami, Something that is out of control of the airline. Once we were eventually on board we were greeted by the cabin crew in a professional way. Was approached by the cabin crew chief for the flight, who again expressed her apology's for the delay, and promised to come back with more information once the landing time is in FRA is confirmed, never saw her again. When we arrived in FRA, there was still 15min til my connecting flight, expected someone at the gate to help me get to my flight or at least with some information, no such thing. There was no one at the gate never expected this special traveling in First class. Went to customer service and asked about my connecting flight, and was informed to go to the gate, which was in another building, again being on First class expected at least a golf cart may take me to save time, no such thing, went on my own, off course be the time I reached the gate it was too late. Tried to go to the customer service disk at gates B it was closed, went to the lounge who were of no help and directed me to another service disk, went there and staying in the business and first class line, people in front of me were clearly also from economy also, took me more that an hour to sort my connecting flight, and I had to suggest to them a more suitable connection. Although the first class service on board is very good, however the ground service specially in circumstances like this are very poor.

✅ Trip Verified | We chose Lufthansa to fly from Hong Kong to Montreal with our dog and cat because we'd heard good things about the Frankfurt Animal Lounge. We couldn't be happier with the service we received. Lufthansa helped to turn what could have been an extremely stressful situation into an easy experience. At every stage along the way we were very impressed with the handling and our pets arrived at our destination having clearly been well cared. They were calm and the sanitary material in their enclosures had been changed. I would definitely recommend Lufthansa to anybody travelling with pets.

✅ Trip Verified | This was my first Lufthansa Economy long-haul flight (Frankfurt – Johannesburg and v.v.) after quite a while - and it was very disappointing. At first, I found out, that the little bag of peanuts formerly served with the first round of drinks needs to be purchased now. There is a menu in the seat pocket in front of you, where those little things are being advertised as ‘onboard delights’. For dinner there was the choice of vegetarian pasta, pasta or pasta. It tasted like nothing. Thankfully this airline has foregone the little salt and paper packet, which might have added a little taste at least. With the meal came the second and final round of drinks for this evening. One bottle of water was given to each fellow passenger and the crew was not seen again until next morning. I remember those occasional rounds of cups with water throughout the night but not anymore. There was no choice for breakfast. The airplane, a 747-8, was modern and clean, IFE was working okay and the choice of films were satisfactory, too. Seats typical economy style, I found them ok in terms of legroom, but very narrow for the shoulders. The return flight was a copy of the outbound flight. Lufthansa has by far exaggerated the cost cutting. The ticket was not even cheap, so absolutely no reason for booking Lufthansa again. There are others (four-star airlines) with a much better product than Lufthansa!

✅ Trip Verified | I have flown in the past with Lufthansa and thought they had superior service back in 2010, 2022 - the mask wearing is not necessary at this time any longer. The food was disgusting especially the vegetarian sandwich. The bread is dense and very strong flavored, the spread made me gag. Please remove it from your list of food you serve. The staff were pleasant and kind.

✅ Trip Verified | This time, I had a fine flight, a little bit better than my expectations. Really positive was the spotlessly clean and modern aircraft, the new food presentation, the professional staff and a great lounge experience in Frankfurt. Every advertised point was delivered, it was a quite good value for money. As the seats were quite uncomfortable (spartanic Economy seats in Business Class with a surprisingly good legroom) and as there was no wifi on board, it was a solid 4 Star experience on this 100 minutes flight.

✅ Trip Verified | Our flights were changed as we slept the night before we were to fly home. From the time we were to arrive in Munich until we were to board our flight to the USA, there were only 35 minutes, and I was supposed to be assisted by an attendant with a wheelchair. By the time we actually arrived, there were only 25 minutes left and we were listed as on Standby. Needless to say panic swept in. The stewardesses were so kind and caring! They kept reassuring me that we would make it in time. They had the pilot contact the next flight to let them know we were coming. They need a medal for their service! My husband and I would not have made it without the kindness and care of these ladies.

Not Verified | This experience takes place before the 2020 covid crisis. I had bought round trip tickets from Marseille to Quebec for a price of about 700€ in November 2019. The outward journey in January 2020 and the return in April 2020 (Quebec-Montreal-Zurich-Marseille). During the Covid crisis, all flights, including all companies, were cancelled. For Lufthansa also, the company modified the flights, telling me that some of the internal flights were to be modified, around March. It took hours with customer services to find and agree on another internal flight, only for the trip to be cancelled two days later. This has happened several times. The company is now cancelling all these flights in April, which is understandable in view of the global crisis. The postponement of flights is done on the month of May, where the customer service simply tell me that my flight has been moved as is to the following month. A few weeks before departure, internal flights were also cancelled, forcing me to spend hours on the phone to get a new flight and keep my trip. Once done, the flight was cancelled again, telling me that the company had no flights in April and postponed my trip to May. It's also the same story when my May flight date arrives, hours on the phone to change an internal flight after it was cancelled only to be told that my flight has to be rescheduled for June. Except that I consulted the company's website to check if a new reservation was possible. Indeed, the company was operating flights but the tickets were close to 5000$. The company's strategy was simple, postpone my flight booked in November 2019 for 700€ to avoid losing a seat which was then sold at five times. I had to buy another ticket (from another company) to be able to return. Obviously the actions to be reimbursed for my return have never given any answers.