Lufthansa

✅ Trip Verified | This is the worst experience I’ve ever had with an airline. Late departure, cramped seats, underseat storage was only 3 half-size slots for 4 people (not big enough for a regular size backpack), none of our bags fit, the entertainment system was exceedingly slow and crashed 5 times leading to a blank screen. The flight attendants ignored the call button, I rang it 4 times in 30 minutes and they never peaked out from behind the curtain, I could hear them chatting on the other side, there were numerous other call lights illuminated in the cabin - all went unattended. When I arrived at the transfer airport, they shuttled us all onto our new flight only to wait several hours on the tarmac before telling us that the flight was cancelled. When we were returned to the terminal, the line to speak to customer service was about 500 people long. I waited in line for an hour before an airline employee came and told a large group of us that there was another service desk on the other side of the terminal with no line. He led us all the way across the terminal only to find that the line was easily twice as long. I ended up waiting in the new line for another 2 hours. When I finally got to the front, I was told there was only 1 seat left on any flight on any airline to my destination within 48 hrs, it left 31 hours after my original flight and I had to take it now or leave it. I took it, only to find out on my way to the hotel that I could have rebooked my flight in about 60 seconds via the chat bot on their website and caught a flight within 2 hrs (it had multiple seats available) By the time I discovered this, it was too late to return to the airport and catch the flight, so I had to spend a night in the stopover city, arriving at my destination more than 24 hrs late. The entire experience was a nightmare and I don’t understand how they’re still in business. Speaking of which, the taxi and hotel immediately knew that I was coming from a cancelled Lufthansa flight, it seemed like all of their business came from customers in the same situation. When I returned to the airport the next day, I tried to go to the service desk to change my seat and found a line of a similar length, everyone grumbling about dealing with the same issue.

✅ Trip Verified | The aircraft was just lovely, Economy cabin, sat in 28A and my wife sat in 28K both seats offering wonderful legroom which I’d thoroughly recommend @ £85. You really Can’t fault it. However, it takes a good crew to make a decent trip and this one was beyond awful. Busyish overnight flight. The IFE in my wife’s seat was kaput. The mounting bracket was broken, it happens. Crew strangely disinterested. So I swapped seats, armed with my iPad. Once the sear belt sign wax off, I pointed it out to the crew again. No one could be bothered to even look at it. I hadn’t eaten anticipating being fed on board. Service, I was passed a tray, the smell of which had begun to permeate the cabin. No option. Most of which was sparse and totally inedible. The crew after service was conspicuously absent having blacked out the cabin. At lighting up time 1 hr 45 mins from BKK. Another “offering” was handed to me. Mostly inedible, a comically bad sandwich. The sum of all I could stomach was a bread roll and a yoghurt for a ten hour 50 minute trip. I was Ravenous by BKK and destroyed a KFC on arrival. That’s a first in over 40 years of flying. Mean, penny pinching in tough times I can kind of understand, these are tough times. An indifferent, and rank lazy crew however, is just plain unacceptable. Doing the right thing and being nice costs nothing.

✅ Trip Verified | Never thought I would say this, but just fly Ryanair. Horrible, unprofessional desk check in and gate staff. 1 nice hostess and the rest were outrageously bad.

✅ Trip Verified | This was my first Lufthansa flight after a gap of 2 years and it was very disappointing. The inflight service was very poor. I found the peanuts/small snack they serve along with the first round of drinks missing. No choice of alcohol, only beer and wine that too only one round. For dinner there was no choice .. only pasta, no choice of veg or non veg. The pasta tasted like nothing. No round of drinks during the 13 hours flight from Singapore to Frankfurt. Just offered one bottle of water after dinner. I remember those occasional rounds of cups with water/juices throughout the night. Before descend they serve breakfast, one muffin and coffee! Before the Pandemic they used to serve omelets/sausages. This is Lufthansa version of cost cutting! Premium airline, we pay premium price and we get poor service.

Not Verified | First flight got delayed, second one got cancelled with such late notice. I was told an hour after the supposed departure time that the flight would be cancelled. On top of that the stuff are extremely disorganized, rude and unaccommodating. Ive never met less hospitable customer service in my life. When families inquired about a hotel room after their cancelled flights, they were given airplane blankets and told to make do. The staff had no business trying to discipline customers and act authoritative when they were the ones being extremely disorganized about everything. People around me have been stranded for 25 hours. Never taking Lufthansa again.

✅ Trip Verified | The last, thank goodness of four legs this month with Lufthansa. The crew on all legs were great, punctuality - non-existent. Every flight was delayed. So much for German efficiency. On one leg there had been no food loaded either. Seating on all European carriers' business class are economy seats with the middle seat left empty. Uncomfortable even for short (under three hours) duration. In business, we were offered a meal service and the standard of food was okay. Travellers in economy had to buy theirs when it was available. The staff were excellent on all legs. The last leg, from Frankfurt to Manchester and the predecessor, Istanbul to Frankfurt were all fully booked. Airlines are returning to normal if you discount keeping to schedule.

✅ Trip Verified | This was not a good experience on Lufthansa specially flying on First Class. The flight was delayed because of weather conditions in Miami, Something that is out of control of the airline. Once we were eventually on board we were greeted by the cabin crew in a professional way. Was approached by the cabin crew chief for the flight, who again expressed her apology's for the delay, and promised to come back with more information once the landing time is in FRA is confirmed, never saw her again. When we arrived in FRA, there was still 15min til my connecting flight, expected someone at the gate to help me get to my flight or at least with some information, no such thing. There was no one at the gate never expected this special traveling in First class. Went to customer service and asked about my connecting flight, and was informed to go to the gate, which was in another building, again being on First class expected at least a golf cart may take me to save time, no such thing, went on my own, off course be the time I reached the gate it was too late. Tried to go to the customer service disk at gates B it was closed, went to the lounge who were of no help and directed me to another service disk, went there and staying in the business and first class line, people in front of me were clearly also from economy also, took me more that an hour to sort my connecting flight, and I had to suggest to them a more suitable connection. Although the first class service on board is very good, however the ground service specially in circumstances like this are very poor.

✅ Trip Verified | We chose Lufthansa to fly from Hong Kong to Montreal with our dog and cat because we'd heard good things about the Frankfurt Animal Lounge. We couldn't be happier with the service we received. Lufthansa helped to turn what could have been an extremely stressful situation into an easy experience. At every stage along the way we were very impressed with the handling and our pets arrived at our destination having clearly been well cared. They were calm and the sanitary material in their enclosures had been changed. I would definitely recommend Lufthansa to anybody travelling with pets.

✅ Trip Verified | This was my first Lufthansa Economy long-haul flight (Frankfurt – Johannesburg and v.v.) after quite a while - and it was very disappointing. At first, I found out, that the little bag of peanuts formerly served with the first round of drinks needs to be purchased now. There is a menu in the seat pocket in front of you, where those little things are being advertised as ‘onboard delights’. For dinner there was the choice of vegetarian pasta, pasta or pasta. It tasted like nothing. Thankfully this airline has foregone the little salt and paper packet, which might have added a little taste at least. With the meal came the second and final round of drinks for this evening. One bottle of water was given to each fellow passenger and the crew was not seen again until next morning. I remember those occasional rounds of cups with water throughout the night but not anymore. There was no choice for breakfast. The airplane, a 747-8, was modern and clean, IFE was working okay and the choice of films were satisfactory, too. Seats typical economy style, I found them ok in terms of legroom, but very narrow for the shoulders. The return flight was a copy of the outbound flight. Lufthansa has by far exaggerated the cost cutting. The ticket was not even cheap, so absolutely no reason for booking Lufthansa again. There are others (four-star airlines) with a much better product than Lufthansa!

✅ Trip Verified | I have flown in the past with Lufthansa and thought they had superior service back in 2010, 2022 - the mask wearing is not necessary at this time any longer. The food was disgusting especially the vegetarian sandwich. The bread is dense and very strong flavored, the spread made me gag. Please remove it from your list of food you serve. The staff were pleasant and kind.