Lufthansa

✅ Trip Verified | Athens to Hamburg via Munich, returning from Frankfurt in 0April. The food was mediocre to bad, the service was, overall (although there were a couple of notable exceptions), mechanical or indifferent (at best), sometimes bordering on downright rude. Once the food was served, on all 4 flights (with the partial exception of FRA-ATH), service was non-existent. We were not proactively offered anything (drink, etc) on flight ATH-MUC, the curtain between Business and Economy was left open for most of the flight, with the result that the Business class lavatory was used by people from Economy. None of the cabin crew tried to stop them. Surely one of the benefits of flying a Business class cabin is to have a dedicated bathroom? The boarding process was chaotic - any notion of priority boarding was a joke. On 1 flight by the time we boarded, other passengers had filled the storage space. Since we were seated at seats 2D and 2F, where we had no option but to store everything in the overhead lockers, I believe that someone should have made sure that people on the other rows stored things under the middle (empty) seats. To his credit, the steward very kindly helped us find a solution - no pre-flight drinks were offered, on one flight no menus were offered. We were offered a choice of "meat" or "paella". Why should people pay the (significant) difference in price and travel Lufthansa Business, at least on flights within or close to Europe?

Not Verified | Helsinki to Brussels via Frankfurt. Not much good to say about this trip. Woke up 4am and was at the airport 5.15am to take my 6.10am flight to Brussels via Frankfurt. After coming to the airport we are told that the flight leaves at 14.10!. No warning or message sent to me before. At the airport the staff was very unhelpful and was told to search for the Lufthansa counter and try and change the ticket. I did and queued for 2,5 hours. After that I managed to get on a Finnair flight with poor seating and poor service. No food voucher was given or no apologies and worst of all no Lufthansa staff helping or advising. Just queuing and poor service. And flight back was also delayed by 1,5 hours and extremely slow service on the counter with 1 person only working. What can I say...disappointed.

✅ Trip Verified | Shanghai to Istanbul via Frankfurt. LH733 from PVG to FRA. The flight on a Boeing B747-400 went smoothly and on time (arriving 30 minutes ahead of schedule). Beside the noise coming from A/C, no complaints about the flight conditions and service, the crew aboard welcomed all with a smile I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfill all requests even if out of the "standard protocol". Transit in Frankfurt again a disaster due the security check. Early morning again 45 minutes as priority traveler in the fast lane. Frankfurt should take some consultancy of Brussels BRU airport, the security check goes much smother there. At 0530 all or most of shops still closed and I went to the LH lounge. Great lounge, super breakfast choices and staff. LH 1298 from FRA to IST was ready on time for departure and. The aircraft was new and cleanliness in the cabin was satisfactory. No Gold Track for LH passenger at passport control, is for TK customers only. Priority Baggage delivery could be improved.

✅ Trip Verified | Istanbul to Shanghai via Frankfurt. LH1299 from IST to FRA. Organization of the check-in desks was just fair and nothing special for an 5* airline. Airbus A320 aircraft with standard LH economy seats, nothing special and not really comfortable for an 150 minutes flight. Service was OK, food tasty. No inflight entertainment! I had 75 minutes until my flight to Shanghai, which should have been plenty of time. I had to transfer from bus gate B to another gate Z within terminal 1 which was fine, it only took a few minutes. But then I got to security where there was a long queue ta “Fast Lane”. I spent 50 minutes as priority customer in the queue waiting to go through security. Only half the security lanes were open causing the long queues. Staff were slow, lazy and rude. I am a frequent Star Alliance Gold traveler and I have never experienced such delays, or incompetence at airport security. LH728 from FRA to PVG Shanghai Pudong. The gate side is much more comfortable and better organized than the check-in in IST. The flight was ready on time for departure and the crew aboard welcomed all with a smile. The cabin cleanliness of the A380 aircraft was satisfactory; seats are comfortable and have generous recline for premium economy. On each seat was a plastic-wrapped blanket; a pair of plastic-wrapped, over-the-ear headphones; and a small pillow. The legroom is comfortable enough for sitting, but not enough for easily climbing over a sleeping seatmate — particularly when the seat in front is reclined. No complaints about the flight conditions and service except the performance of the information/entertainment system as it appears to me that mainly old films are shown.

✅ Trip Verified | Lufthansa Premium Economy from Frankfurt to Hong Kong. Very convenient flight for a reasonable price. The Premium Economy seats are comfortable: They offer more personal space, legroom and recline than standard economy seats, and I managed to get some rest on this red eyeflight. Unfortunately, Lufthansa only offered a choice between two meat dishes for dinner (same on the return). However, the service was very friendly and accommodating. The flight attendants went out of their way to organise a Vegetarian dish for me. The food that I got was very tasty and definitely above average for Economy (Lufthansa serves Economy meals in PE, even though they come on china plates). Happy to fly Lufthansa again.

✅ Trip Verified | Frankfurt to Vancouver. In Mar to April 2018 I decided to travel as a RT from YVR-FRA-IKA-FRA-YVR as I went to visit my family, by Lufthansa and in return/the way back; when I get to Frankfurt they announced after 4 hours delay that the flight from Frankfurt to Vancouver has been canceled, so all passengers had to get the next flight which was not until the next 14 hours, as I do not have a Schengen Visa to get a hotel in the city/Frankfurt, I had to stay in the airport the whole evening and all night long to get the next flight for 8:30 AM. They gave me a tiny thin blanket and I had to sleep on the cold metal chair which was the only object to sleep at the whole time and had to try to be awake for half of the time to keep my eyes on my baggage, so no one can steal any of my stuff. Its obviously not true that the airport doesn't have any room for passengers who their flight get canceled. I was so frustrated and I had to be at work the next day but what Ive got instead was a very poor customer service reps and no one was around who could be responsible or at least give some solutions! No one helped me regarding to that issue, anywhere I went to ask for help were so very unreasonable and couldn't give me any convenient answer! I do not recommend anyone to fly with this airline!

✅ Trip Verified | Houston to Moscow via Frankfurt. Worst A380 layout I have flown. LH management should compare layouts of Singapore, Emirates, Qatar, Etihad, Korean, Thai, or even the 777's of EVA, ANA, Asiana etc. All are superior. Have not flown LH since my last Business class A380 experience a few years ago. Seats did not lay flat, so you constantly had to push yourself up from the foot rest. Fell victim to advertising that the new seats lay 180 degree flat, but I won't return. LH uses a 2x2x2 layout, rather than a far superior 1x2x1 of other5 Star Airlines. EVA & others offer 1x2x1 on their 777's. Seats on the LH A380 are the most narrow of any A380 I've flown. Tiny foot space. No privacy dividers between seats, unlike most 5 Star airlines, so it is a crowded feeling. Seats are low back, so you can view the TV screens of every other passenger if you are in the rear of business class. Very distracting. Do not understand why LH consistently fails to select high quality seating? Seat controls are on top of the arm rests, so if you lower your seat to sleep, you must crawl "up out of the hole" to make adjustments. Who thought this was a good design feature? Inflight personnel offer professional service, but are let-down by poor catering & cleaning. On the IAH/FRA segment I was seated in 2nd row of Business & 3rd row on the FRA/IAH return, yet on both flights there was NO entrée selection when the flight attendant came to take the meal orders. Catering had apparently failed to properly cater the flight in both directions, so there was zero meal selection. You just had to take whatever they had boarded. The printed menu is another joke. There is NO consistency to LH's printed menu, & the food you may receive. On the FRA/IAH segment the menu listed "traditional Italian ice creams". What was served was yogurt with granola. Is this another mistake by catering? The cleaning crew in Frankfurt could use updated training. Side business class storage compartments were filled with assorted trash. LH has also totally given up on any pretense of offering a quality amenity bag. Worst of any business class flight I have flown. Also agree with several other reviews that LH should be sued for "false advertising" regarding their non-existent business class service on many shorter routes. On many routes their business class is nothing more than the same seating in coach - 3 across with the middle seat being unoccupied. No added leg-room or amenities. The LH Business class lounge at FRA is mediocre at best. For breakfast there were no pastries offered. Just some powdered eggs, selection of cold cuts & cheese, & some cold hard bread. This is LH's top offering to Business class passengers? Wewill stay with Asian & Middle Eastern Airlines for our long haul International travel whenever possible. I will say LH is better than UA, AA & DL, but that is nothing to brag about. At least the flight crew kept the bathroom clean & tidy. Waited 40 minutes for our bags upon IAH arrival. Apparently "priority" bag tags have no meaning at LH. 2 flights were 3+ weeks apart, but entertainment was identical in both directions.

✅ Trip Verified | Detroit to Chennai via Frankfurt. One of the worst customer service you will experience. Myself and my 15 month old daughter are traveling from Detroit to Chennai via Frankfurt. When we reached the airport, they checked in the bag and when they checked the passport, they found that my wife cannot travel as there is a new rule that if you have a layover in Frankfurt, we need a valid schengen visa or a US stamped visa. We told Lufthansa that you never told us anything while booking the tickets or even when i called them to pay for the seat allotment as Lufthansa charges person for getting the bassinet seat (Most other airlines provide it free if you book the flight with infant). Lufthansa just want to get the money from you and never provide any information. The person at the check in counter said it is in our website and i asked him to show it, he went and wandered for 15 minutes and said he lost the sheet which had that information. I checked their website and nothing says about the rule. They mention that if you have two layover within Europe you need schengen visa, but not for a single layover within Frankfurt. And the person in the counter said, if you have booked the ticket through Lufthansa, the customer service should provide me alternate route. So, i called the customer service as i booked the flight through Lufthansa.com. When i called Lufthansa customer service, they told me that they cannot do anything apart from cancelling (which i dont get any refund) or postpone the flight to some other day so that i can go and get schengen visa. I am speaking to them saying getting schengen visa takes days and my wife and daughter has to travel within couple of days. The customer service person said they cannot do anything. So, i went back to the check in counter and the person over there called the supervisor who made a call to customer service of Lufthansa and explained the situation. Lufthansa finally said they can put us in another flight with a huge layover everywhere and also it cost us $1500 more as it is considered as one way flight and we need to pay from our pocket. I have been going through all this mess in the airport and took almost 4 hours with the 15 month old baby sitting in the airport. I decided not to fly with Lufthansa as they treated really really bad and went to Qatar Airways and flew with them, who provided excellent care for the baby and myself. But Lufthansa didnt stop there, they charged me extra for missing the flight and also charged me more as my return flight is with Lufthansa. So, i ended by paying more than $3500 for the entire flight from Detroit to Chennai and my return flight. The person in the check in counter said, they see same scenario everyday (at least 2 people every day). Lufthansa is making free money from 2 people at just one airport and i am imagining how much money they make from all the airport around the world. They charge people when they knew that they cannot fly and also charge them more whey they miss the flight due to Lufthansa mistake. While booking the ticket, why cannot Lufthansa mention this. Lufthansa mention that you need to have a valid schengen visa is there is multiple layover within Europe. If you can say that, why cannot Lufthansa say that if you don't have a valid US visa or a Schengen visa you cannot have a layover in Frankfurt. Lufthansa just want to get the money out of you and don't care about their customer. Their customer service is the worst i have ever dealt with.

✅ Trip Verified | Houston to Frankfurt. The flights was delayed about 1 hour on my first trip. Now this flight is 50 mins late. Long time between calling the stewardess and receive what you ask. Very limited drinks during the flights. I ask couple of times for additional food and they say it is not possible. Very expensive.

✅ Trip Verified | Gdansk to London via Munich. When I purchased the ticket, there were flights with either about 45 minute connection time or about 3.5 hour connection time at Munich / Frankfurt airport. 3.5 hour seemed quite long so I chose connecting flights with 45 minute layover. If Lufthansa sells the tickets, the transfer should be possible. In fact, I had less than 30 minutes to transfer as the boarding for the 2nd flight closed 15 minutes prior to the departure. When my first flight arrived in Munich, I had to run. But there were so many people in the queue to go through the security and then passport control. It would take more than an hour or two to get to the gate! But then I realised from the live departure board that my flight to London has departed. As that was Lufthansa's last flight to London on that day, I had to wait until the next day to fly back. There was a long queue at Lufthansa's service centre as well. They arranged a hotel for me to stay near the airport with taxi vouchers. The airport hotel didn't turn out to be so near the airport and the taxi driver was horrible to me. There was a hotel at the airport, Lufthansa should have arranged a room for me there. They should not sell connecting flights with such unrealistic layover time. I tried to complain to Lufthansa, however, their website didn't allow me to do so. So I emailed their customer service. They acknowledged the receipt but I haven't heard from them since then. I won't fly Lufthansa again.