Lufthansa

Not Verified | This was my first time flying Lufthansa, from Gothenburg to Prague, via the hub in Frankfurt. I was going to Prague on a Floorball cup with my team. The plane was over an hour late from Gothenburg, so we were worried not to catch the transfer in Frankfurt. The in-flight service was good, and for such a short flight, it was just the ordinary expected; a snack (consisting of a sandwich with mayonnaise and turkey meatloaf) and a drink. The crew was kind and helpful, they weren't irritated because of the delay and answered our questions. At the Frankfurt hub, the transfer waited for us at the gate, giving it somewhat of a delay, maybe 20 min's or so. The organisation of the hub was average, but the FRA airport is really large, so we had to run several kilometres from the arrival gate to the departure one. There didn't seem to be much organisation either, with gates lying far apart although the nearer gates were vacant. Overall I had a good experience though, even counting the delay. There were Wi-fi, but one had to pay for it, in three different levels of WiFi speed and amount, ranging from approximately 3€ up to 7€. Because I didn't buy the WiFi services, I can't rate them, but there were more than sufficient information on the subject.

✅ Trip Verified | Munich to Incheon. Being German and a frequent flyer of Lufthansa I am very critical towards this airline. Lufthansa kept improving and catching up the last couple of years though. I think now they did it and my last experience was just outstanding as I flew Munich to Seoul with business class. The plane was a brand new A350-900. A mattress has been provided and a Pyjama that made the flight very comfortable. The entertainment was massively improved: at least twice as much movies and programs have been added to system, that contains interactive maps. Last but not least, and which is most important was the crew. The crew was not only very professional (which is state of the art @ Lufthansa) but attentive. Even though the level of Singapore Airlines or Emirates is not reached yet but the Lufthansa crew kept taking care of the passengers the whole flight. Lufthansa merits the 5 star rating if all flights would have the same level as I experienced during this one. To be improved is the seat though. It is too tight, too inclined and lacks of storage capacities and electronics connections. I heard that Lufthansa is working on that. Looking forward for it.

✅ Trip Verified | Victoria-Vancouver-Frankfurt-Geneva on 24 April 2018, returning 10 May. Economy class booked through Lufthansa website, with advance seat selection. YVR-FRA 10-hour intercontinental segments were mainline LH flights using Boeing 747-400s. YYJ-YVR 20-minute connecting flights by Air Canada used Dash 8-Q400 turboprops. FRA-GVA 1¼-hour connecting flights were an A-319 and a CRJ-700. I customarily book in Lufthansa's Premium Economy, but their 747s have only four rows of seats and the only PE seats left were in the front bulkhead row, which aren't worth the cost. (In that front row, although you have extra knee room, you can't stretch out your legs fully because there are no seats in front of you.) As well, in the armrest you have not only the tray table but also the IFE screen, which is half the size of screens in other PE seats. So I booked regular economy class. My seats were 49A outbound and 48K on the return. Booking those window seats cost Can$49 each way and were worth it, as they let you stretch out your legs fully under the seat in front of you. FAs were very good. Two meals were served, the main one after take-off, the second 90 minutes before landing. The meals were LH's two standard economy stodge options – vegetarian pasta or chicken. The second meal was an omelette before midday arrival at FRA, and beef stew or pasta before afternoon arrival at YVR. Connections as offered on LH website were tight, about two hours each way through FRA. Nevertheless, my luggage arrived with me both times. The only hitch was that LH and AC use different booking codes. After booking my trip on the LH website I had to telephone LH to ask for the Air Canada booking code, which I needed in order to do the initial check-in at YYJ.

Not Verified | We had an excellent transfer route from OSL to BUD via MUC with Lufthansa. The purser especially on the MUC-BUD route (LH 1682) was very caring, I asked him to give me something for my stomach to relieve my stomach ache, he brought me a very nice cognac, plus after a little while he brought me a herb-tea. I was like whao! The diabetic food for my wife was very good too, I can recommend to anyone to order for special meals on Business Class. There was some delay on the MUC-BUD route, but we could easily get over this, because of the service we got throughout the journey! And though we had little time, we visited the Lufthansa Business Lounge at MUC, and it was fabulous too, we visited half an hour before the closing-time of the lounge, and still there was enough warm food, and staff still refilled the sweets, and enough drink, bread, yoghurts, biscuits etc. The dark side: Wi-fi! I think it's quite ridiculous that such a big company like this, does not offer free wifi at least on Business Class!

✅ Trip Verified | Los Angeles to Malta via Munich last month, then back via Munich. Although Lufthansa's boarding procedures are wonky and our flight was late as a result, once on board Lufthansa, I never really have any complaints. The food is decent, drinks plentiful, and seats are about as comfortable (uncomfortable) as you would expect. Lots of in-flight entertainment options, which is good. The way back through Munich was a mess. For whatever reason we couldn't check in online. We called and were told we could check in at the airport the next morning at the airport to get our boarding passes, then do the same again once we were in Munich. This went OK for the first short flight, but horrible for the connection. The Lufthansa service desk in Munich wouldn't print our passes and sent us to the gate without alerting anyone. Lufthansa has an extra security check-in before the gate, and those employees didn't want to let us through without a boarding pass. This resulted in about twenty minutes of additional delay with three other confused Lufthansa employees. We finally made it to the gate where we were then reprimanded by another Lufthansa employee for being late for boarding. She refused to sit my husband and I together (?), so we were placed in separate aisles. Once on board the flight, the seat I had been given was in between a woman and her two children. She asked me to move, which I did. The row behind my husband's assigned seat was almost empty, so we ended up sitting there together. Essentially if you enjoy taking care of a bunch of customer service fails yourself, this is a great airline. Personally, I probably wouldn't fly Lufthansa again.

✅ Trip Verified | Lufthansa CityLine uses this aircraft type frequently on the MUC-BRU route and others and it is to be avoided. The cabin is the most uncomfortable I´ve experienced, the seats are so narrow you have to squeeze yourself into them. Also, no business-class fast-lane security in MUC despite the fact that this is being advertised and included in the price for a business clas ticket. The quality of the food on this flight was rather sub-standard, announcements in German and English only, no French or Flemish. Cabin crew super friendly as usual with Lufthansa but they can´t make up for the substandard seating and other flaws. All in all, avoid Lufhansa CityLine and the Bombardier Regonal Jet if you can.

✅ Trip Verified | Copenhagen to Munich. Lufthansa does not offer a fast lane at Copenhagen Airport for Business Class or star alliance Gold. That was quite inconvenient and the regular security took more than 20 minutes. SAS Lounge is not that good. Gate area old and dark and far a away. Flight on Lufthansa Cityline was uneventful. Crew was okay. No WiFi or entertainment. Considering that the flight was operated by a regional jet the seats were spacious and reclined. Verdict: good airline. CPH is not good.

✅ Trip Verified | I was travelling from QKL (Cologne Central Station) to CPH (Copenhagen) with Lufthansa via FRA (Frankfurt). The first leg of this trip was operated by Lufthansa Air Rail, which is a train service. While Miles&More Senators/HON and Lufthansa Business Class customers are allowed to use the DB Lounge at Cologne Central Station, this service is not provided to Star Alliance Gold customers. Still, I find the 50-minutes train ride from downtown Cologne to Frankfurt a very convenient alternative compared to flying. What I do not like is that there are no check-in agents at Cologne Station anymore – they have been replaced by a check-in machine. So it is not possible to make changes to the ticket: No change of flights, seats, frequent traveller card or APIS when flying to the US. Security at Frankfurt was very quick and I went directly to the lounge closest to my departure gate in the A terminal (A30). It was a business class lounge and had a really good selection of food and I nice tarmac view. It even had showers (which I did not use). I found it better that the Senator Lounges. The flight from FRA to CPH was fully booked in Economy, so no free middle seat. Nice crew, a bite to eat and two drink services (1h15m flight!). All in all a good experience. No obverhead screens or personal device entertainment available on this Lufthansa flight. WiFi was available for a charge. Verdict: Good flight, good airline. Would choose them again. Lufthansa should introduce personal device entertainment and check-in agents in Cologne.

✅ Trip Verified | Basel to Algiers via Frankfurt. I hardly see any value in buying a business cabin ticket with Lufthansa. There was a long bus transfers in Frankfurt airport and you need to travel in the same packed bus waiting until the last passenger is out of the plane. No free internet in the cabin, you need to pay same as a economy passenger. Seats the same and service not so different than the economy cabin. No priority boarding in practice, as they give priority to passengers with kids, which practically means almost half of the cabin so you need to wait in the tunnel to aircraft 10 minutes without A/C. It’s normally OK, but if you are paying 4 times the price for a business ticket you definitely expect a better service. No inflight entertainment also in the business cabin, no screens no videos.

✅ Trip Verified | I am a frequent flyer with animals to Europe and every time I travel with LH I have problems. The last two times I was quoted prices for my dogs and when I arrived at the airport the price was different. I have filed a claim and have had absolutely no satisfaction. When I calculate my travel I include the cost of the dog and my ticket purchase to determine which airline is most economical, this last trip the over charge was in excess of $500. I have friends that also travel to Europe with dogs and they were charge the amount I was quoted on the phone, so I don't understand why I was charged more. I have submitted to the claims department their payment document and mine to show the error, but still no response. LH has a problem with their Service center that needs to be address. I just spoke with someone a few minutes ago after a long hold period and was hung up on. I don't know what it takes for this airline to address my issues.