LOT Polish Airlines

✅ Trip Verified | The flight was canceled only one night before departure! They arranged another transfer flight with more than one day delay for us via Frankfurt. They declined my claim without any compensation. I will never fly with LOT.

✅ Trip Verified | I am very satisfied with the flight itself and the onboard service. Everything went seamless and I honestly enjoyed the experience. The LOT staff on arrival, in the Warsaw airport, were very friendly and helped me with the transfer directions so I managed to reach my gate very quickly. Then the staff which onboarded us were also of big help since I wasn't sure my luggage would fit in the plane so they proposed to handle my baggage without any additional costs. It was probably my best experience with a budget/low-cost airline so far. The previous flight from KIV to WAW > HAM was also fine and it was my first life experience with transfer flights. It's nearly impossible to get lost in that airport, especially with so many crew members around, you can always find someone to ask for help. (even the stewardess dropping some sparkling water on me during the flight to HAM wasn't an issue). The only negative would be maybe the luggage space in the aircraft and the relative small space for your feet between seats (I'm 190 cm high). Overall a tremendous experience for a budget airline, I will definitely travel more with them to Europe, Warsaw being first in my list (and not as a transfer point this time).

Not Verified | I took business class from Tbilisi to Warsaw and they have broken my suitcase (zipper as shown on the picture). Although it had TSA approved lock. So in case of inspection they should have opened it by that special lock - but no they broke it. Instead of refunding the suitcase costs that started to offer zipper replacement cost refund (so they broke the suitcase which had a TSA approved lock, I should have spent time to replace the zipper / which is in any case cannot be replaced and they would only pay few pennies). Definitely my last flight. Turkish, Lufthansa and all others are much more responsible on their mistakes and there is almost no difference in price (but in quality a huge one!)

✅ Trip Verified | Very comfortable flight with comfy seats. Cabin crew were helpful and professional. It is really great that there still traditional airlines such as LOT Polish Airlines that offers complimentary drinks&snacks through-out the flight. On domestic flight they handed-out sweet buns & on the flight within Europe they offered sweet&salty snacks, and of course some drinks, such as tea, coffee or water. Flying with LOT Polish Airlines is always a pleasure. Really appreciate.

Not Verified | Pathetic experience. Flight got delayed 3 hours. Departure time was 0800am but still standing at IGI, New Delhi. No Air condition. Crew behaviour very rude and no contact with passengers apart providing water. Moreover, staff behaviour was very unfriendly. I would recommend that it's better to choose some other airline if you can. Passengers are sitting in the plane from 0800am onwards and it is 10:20 am but no strong response when it departure. Please please avoid booking LOT if you have other options.

✅ Trip Verified | We supposed to fly from Chicago to Warsaw on June 9th. The flight was canceled 8 hrs later. We spent the night at the airport and then got rebooked to the next day. When we showed up the for the next day, we were told that they rebooked us on stand-by and there were 20 people ahead of us. We got rebooked again. Two days later we made it to Poland. We got $12 voucher for the entire night and horrible hotel for the first night. Nothing for the second night, no transportation refunds, etc. I requested the 600 EUR compensation. It took them 30 days to look into it. Then I had to fill out a form with my bank information for the transfer. 30 days later I still didn't get the funds. When I called the first time, (28 days after the form was submitted) they told me that it hasn't been 30 days. When I called 43 days later they told that the money was send a month ago and since I haven't received it, I can fill out another form. I was told that I can't talk to a manager and the person I talked to refused to give me their full name. Honestly, I can't imagine worse service. We decided to buy the tickets because they were cheaper. They are reasons why they are cheaper. I highly recommend paying little bit more and fly on more reliable airlines.

✅ Trip Verified | The worst experience ever with this airline. They cancelled my flight and when I asked to rebook for another one (the closest one), they said no tickets. Also, I confirmed that the next day I had 2 flights in Canada, Calgary and another city, but they just said it was not their fault. Also, I found that the Twitter site was available tickets for morning flights but they continue to say that they have only evening or the next day. The employee didn't know any info. After they sent us to some hotel when surprise no my name and 5 other people on the list. We waited another 1 hour at the reception. In the end I bought tickets with Wizz Air and came to Paris through Rome. Too much time, too much headache. Never newer again business with LOT!

Not Verified | Where do I begin? First off LOT decided to charge us for our baggage, when it was included. Charged it as excess when it was all under 23kg and 1 per person. Never heard of it using third party than baggage is not included in a international flight. Next food was very gross and poorly done. Not edible. The stewardesses are so rude and honestly I was shocked at how bad the interaction was. Like do not ask for anything. My 11month old fell asleep on me and they decided to have a full blown loud conversation about selling on board with another passenger in front of me. Of course woke up the baby. I have not flown in 10 years and was very disappointed with the experience. Fly any company besides LOT! All this on top of an hour and half delay because of plane problems. Normally wouldn't be an issue if you don't have a 11month old, 4 and 6 year old with you. This review included to my destination and coming back.

✅ Trip Verified | The worst airline I have ever travelled on. They cancelled my connecting flight and refused to give an alternative flight for over 20 hrs. No compensation or hotel will be provided to you in case of cancellation. I had to sleep in the airport for 2 days as I wasn’t leaving the airport due to the situation.

✅ Trip Verified | One of the worst business class services I have ever experienced. Don't waste your money, fly another airline! They are not helpful at all and they behave like they're doing you a favour by doing their job. Extremely disappointed, never again.